What to do if the phone does not work

If you are faced with the fact that the phone does not connect via USB, that is, the computer does not see it for transferring files, but only charging takes place, while the connection sound is played, in this instruction you will learn more about how to fix this and enable the ability to view content phone memory when connected via USB cable.

The steps described below are suitable for Android phones of both the latest and previous versions if the smartphone is not visible after connecting via USB to a computer with Windows 10, 8.1, Windows 7 and XP or Mac OS.

  • Why the computer does not see the phone via USB, only charging. Simple reasons
  • Additional repair methods if the Android phone is not visible on the computer
  • instruction
  • Additional Information

Why the Android phone is not visible on the computer via USB and only charging occurs. Simple reasons and solutions

Before embarking on additional methods to solve the problem when the phone is not visible through a USB connection, I recommend paying attention to the following simple points: very often the reason is in one of the following:

  1. If you took a USB cable from a non-original cheap charge or that came with another device (for example, to charge wireless headphones or another device not intended for data reception and transmission), then this may be the reason: not all cables can transmit data, there are no corresponding contacts, and outwardly do not notice it. The solution is a working cable with guaranteed data transfer capability.
  2. If you are faced with the fact that when you connect the smartphone to the computer it is not visible, and recently the phone was repaired and something related to the board or connector was repaired, it is likely that the repair caused a problem: very often the connectors are soldered so that after that only charging works properly. The solution is only to redo.
  3. If you have Mac OS, just install the Android File Transfer application for data transfer, the official website: https://www.Android.com/filetransfer/
  4. If you suddenly still have Windows XP, install the MTP (Media Transfer Protocol) driver. https://www.Microsoft.com/en-in/download/details.Aspx?Id=19153

Additionally, keep in mind that connecting even a working cable through a USB hub (USB splitter) to a faulty USB port on a computer or laptop, and sometimes to the front of the PC, can cause the problem in question. Try a direct USB connection, another connector, the back of the PC, if connected to a USB 3.0 connector (usually blue). Check if the problem persists when connected to USB 2.0.

And the last simple moment: after connecting the phone to the computer, in order for it to start displaying in Explorer with the ability to view photos,s and other files, you need:

  1. Unlock the phone when connected, if it is locked, you will not be able to access data on locked modern Android phones.
  2. In the notification area, click on the USB connection notification (by default, most phones connect only for charging). If the notification does not appear, more precisely, it does not say that it is a USB connection, but only charging text, it means that from the “point of view” of the phone, the connection does not serve to transfer data (wrong cable, damage to the cable, connector on the phone or computer). Below are screenshots with the appearance of the notification on pure Android 9 and 8, on Samsung Galaxy and on Android 6-7.
    What to do if the phone does not work
  3. Select MTP file transfer mode for USB connection. On older versions of Android, there may also be an item for connecting as USB Mass Storage, it also works, and it can work even better.
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If the methods listed above did not help, let’s move on to more complex fixes.

How to fix it if the computer does not see the phone connected via USB. Additional methods

If your phone does not connect via USB to a computer with the ability to transfer data, but only charges, try the following methods to fix the problem.

Checking the operation of the phone (MTP device) in the device manager

  1. Open the device manager on a computer with Windows 10, 8.1, or Windows 7 when the phone is connected. To open the device manager, you can press the WindowsR keys on the keyboard, enter devmgmt.Msc and press Enter. Windows is a key with an OS logo.
  2. See if there is a device in the device manager with the name MTP (MTP Device, MTP Device) or the name of your phone (it can be found in the “Portable Devices” section).
  3. If there is, double-click on it, go to the “Driver” tab, click “Update Driver”. “Search for drivers on this computer”. “Select from the list of available drivers on the computer” and see the list. If it has more than one compatible device, try to choose the wrong driver that is currently installed, usually you need to select “USB MTP device”.
  4. If there are no new devices in the manager when disconnecting and connecting the phone via USB, this is another argument in favor of problems with the cable, connector on the phone or computer.

For more details on this subject, if the device is displayed in the device manager with an exclamation mark, the separate section Incorrect service installation section in this MTP.Inf file.

Android safe mode, developer mode, motherboard drivers and other nuances

Among other things, if the problem in question occurs, pay attention to the following points:

  • Turn on developer mode on Android, and then turn on USB debugging in the developer’s settings and, separately, find the item in the developer’s settings ConfigurationUSB by default and set the file transfer mode. It may be useful here: How to enable USB debugging on Android.
  • If you used the USB modem mode on your phone, in the settings (usually under “Connections” or “Network and Internet”. “Access point and modem”), turn off the “USB modem” option.
  • If the phone is no longer visible after reinstalling or updating Windows, install the original drivers for the motherboard, chipset from the site of its manufacturer or from the site of the manufacturer of the laptop, if you have a laptop.
  • Try restarting your Android phone in safe mode. If after that it became visible when connected to a computer, then most likely the reason is in some third-party applications, most often related to protection, control and similar.
  • Try using the built-in troubleshooting in Windows: go to Control Panel. Troubleshooting. Hardware and Sound. Configure the device (there is no item in the latest versions of Windows 10).
  • If this is possible, try connecting the phone to another computer. If there it is also not visible, then again, it is most likely a cable or connector. Over, the connector on the phone may cease to function to transfer files simply due to the ingress of dirt or water, followed by oxidation of the contacts.
  • They can also help (or they can create problems with other USB drives, so take it only if you are ready for this) methods regarding cleaning drivers from the instructions. The computer does not see the USB flash drive.
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If none of the options helps to solve the problem, and the computer still does not see your Android smartphone, describe the situation in the comments: what was done, then there was a problem, how does your device behave when connected via USB, is the cable with another phone checked, and a problem device on another computer. I will try to help.

What to do if the computer does not see the Android phone connected via USB. instruction. Additional Information

If you came to the conclusion that the cause of the problems when connecting the phone is its physical problems (socket, something else) or just do not want to figure out the reasons for a long time, then you can transfer files from and to the phone in other ways:

  • If you have Windows 10. Use the built-in application Your phone (photo transfer only), if your Samsung phone. The Samsung Flow application.
  • Synchronization through cloud storage Google Drive, OneDrive, Dropbox, Yandex Disk.
  • Using programs such as AirDroid (convenient and easy for novice users).
  • Create an FTP server on your phone or connect it as a network drive in Windows.

I conclude this, and if you have questions or additions after reading it, I will be glad to share it.

And suddenly it will be interesting:

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04/08/2020 at 18:14

Respect to you. I suffered for half a day until I tried to use the third cable. Two charge only, but the computer does not see the phone

04/12/2020 at 22:26

04/16/2020 at 13:26

Thanks, helped! The cable was not original and therefore did not connect!

04/19/2020 at 12:28

Thank you, I did not know how to fix this error, here your article helped. Now everything works again. Thanks to the author.

04/24/2020 at 21:18

He sees me, but does not appear in My Computer. HiSuite installation shortcut only.

05/05/2020 at 21:35

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Accidentally clicked on the ban and after that the computer no longer sees and it’s not about the drivers that everything worked before. How to be then? What needs to be seen in this case? I did not find a clear answer in any of the sources. Many do not even know, it seems as if only amateurs work everywhere.

05/06/2020 at 11:23

Nikolay, perhaps not amateurs, but it’s just not quite clear exactly where and under what circumstances you clicked “ban”, with a more detailed question the answer could be more accurate.
On the phone? Android or iPhone? If on Android, then in theory he asks about it only if USB debugging is enabled. If this was when USB debugging was enabled, then there is an item in the developer settings for resetting permissions.

05/10/2020 at 13:26

Good afternoon!
I have a Huawei P20 pro after a January update to emui 9.1, the phone does not connect to the computer (more precisely, it is only charging), and the original headphones do not work, but the analog type-c with 3.5mm works. The same Huawei headphones, a computer on Win10 pro, a wire with other phones on an android connect without problems (that is, there are no physical damages to devices and wires). Developer mode, USB debugging, installing HiSuite, resetting to factory settings do not help, switching the mode from “only charge” to any other one does not work either. I also noticed that “USB debugging” itself is turned off (I tried turning it on before connecting to the computer, during, after. Everything turned off automatically automatically, you just need to exit the settings and go back in). Everything used to work fine before. Please tell me what can be done?

05/11/2020 at 10:30

Hello. Is it possible to check the same phone on another computer or laptop? How will he behave there? It’s just that there’s a chance that it’s not the phone’s business, but something on the Windows side with the drivers (by the way, does something appear when connecting the phone in the file transfer mode in the Windows device manager?)

05/30/2020 at 07:37

I have the same problem on the OnePlus 6T, it only costs by default, and the other options are not highlighted.

05/14/2020 at 12:22

Hello. I have such a problem.
On the Galaxy A70, after a reboot, an inscription appeared about the memory card, they say click to transfer data or something like that I don’t remember. And always had to swipe this notice with a swipe.
But somehow it happened to me that I clicked on this notification and the inscription “Disable” appeared. I assumed that this turned off the notification itself and turned it off. Now this smart does not see this card and others (Samsung-SII)
also do not see.
If I insert another card in the A70, then the A70 sees a new one with the same notification.
How can I reconnect a disconnected memory card to the A70?

05/15/2020 at 12:56

Connect the memory card (insert), go to Settings. Device maintenance. Memory. Additionally. Click on “memory card”. Mount.