TV samsung does not connect to Wi-Fi

WHAT IS MY IP Samsung Smart TV: How to Connect to Internet WiFi (Wireless or Wired)

Samsung TV does not see the Wi-Fi network-why and what to do?

Problems with the connection of modern TVs, in t.H. Production of Samsung, to the Internet is one of the most common problems for the owners of this technique. The bulk of these problems is usually connected with the Wi-Fi wireless network. Here are just some of them:

  • There are no mention of Wi-Fi in the Samsung TV settings (T.E. The existing television receiver model does not support work through a wireless network, but you can still solve this problem).
  • In the TV settings there is no name (SSID) of the available Wi-Fi Roore, T.E. He simply does not “see” the network.
  • The appearance on the screen of the television receiver when trying to connect to the Wi-Fi network (situations with the absence of any error messages are also possible-the TV simply does not connect to the network).
  • Connection to a Wi-Fi network is performed, but there is no Internet access-sites in browsers do not open, network applications do not work, etc.D. (However, situations are possible when only one application works).

It is worth noting that problems with the connection to the wireless network may not be associated with the TV, but with the Wi-Fi Router. But before proceeding with any action, it is worthwhile to make sure that Samsung’s television receiver supports the functions of connecting to wireless networks (it will be useful only for users who are trying to connect to the Internet through Wi-Fi for the first time).

Checking communication equipment

All models of Samsung Smart TVs are capable of entering the network, both through the wired and wireless communication channel (by Wi-Fi connection). Over, with a wired connection, access to the Internet is possible only if for connecting to the provider network it is not required to enter the login, password or server address (Samsung television receiver does not support this type of connection). Therefore, a wired or wireless router with pre.Set settings for connecting to the Internet is usually used to connect a television receiver to the network.

The easiest way to check the performance of the router is to access the Internet when using an alternative communication device. Wireless routers can be tested using a mobile phone, laptop, tablet, etc.D. To diagnose wired routers, you will need a computer with the presence of a network LAN card.

If the connection with the Internet is absent on other communication devices, the problem should be sought on the router itself. Most often, the cause of the malfunctions is incorrect network settings. Here we will not consider the procedure for setting up the router, t.To. In each individual case, it is performed in different ways. You can visit the website of the manufacturer of the router, where the settings procedure should be described. In addition, you can contact the technical support of the Internet provider.

If the connection with the Internet was established through the existing router, the cause of the malfunction should be sought on the TV itself.

Wi-Fi connection

Wireless access to the Internet is tuned only at Smart TV technology. To connect Wi-Fi to the Samsung TV, you will need a login and password from the network. In addition, the device must be equipped with a built-in Wi-Fi module.

Series M and above (2017. In. And newer)

If the Samsung TV was released in 2017 or later (series M, N, Q, LS, R, T, AU, QN, AU), follow the instructions:

  • From the menu (“Home” button) go to “Settings”.
  • Open the section “General” → “Network” → “Open network settings”.
  • In the “network type” window, indicate “wireless”.
  • In the list of available, select your.
  • Using a screen keyboard, enter the password and click “Ready”. The combination of symbols can be seen by setting a checkmark opposite the “show. Password”.
  • After checking the password and installing the connection, click “OK”.

Series K and below (2016.In. And earlier)

If you have a 2016 Samsung model and older (series A, B, C, D, E, F, H, J, K), Wi-Fi Connection Settings are as follows:

  • Button “Menu” on the remote control open the menu.
  • Go to the “Network” section.
  • Select the line “Open the network settings” and click on it.
  • In the “network type” window, indicate “wireless”.
  • In the list of available Wi-Fi, find your.
  • Write the password using a screen keyboard. You can see the introduced combination of symbols using the show “show. Password”.
  • Click “Ready”.
  • After checking the password and installing the connection, click “OK”.

Connection to the router via WPS

If the router supports WPS (RVS) mode, you can quickly configure the Internet on your TV without entering your password.

  • On Smart TV, go to the search window: “menu” → “General” → “Network” → “Open network settings” → “Wireless”.
  • Under the list, find WPS (RVS). After you click on this line, a window with a timer will appear: you will have 120 seconds to connect.
  • On the router, press the WPS button. Synchronization of devices will occur.
  • To connect using the PIN code, an additional setting of the router is required through PC.

The router is incorrectly configured

In some situations, the TV does not connect to the Internet via Wi-Fi due to incorrect settings of the router. To configure the device, open the control panel. To do this, enter the appropriate combination of numbers into the address line of your browser. The process of opening the main menu of the router is described in detail in the leadership.

To change the settings of the TP-Link router, go to the DHCP tab. Make sure the DHCP server is turned on and works correctly. If this parameter has previously been disconnected, the TV and other devices connected to the home network will not have an automatically assigned IP address. It is impossible to achieve good routing without automatic installation of the IP address.

In the settings of the router, go to the “Security” section. Disconnect the filtering of client MAC addresses if it is turned on by default. In the ASUS, D-Link, TP-Link, Huawei and devices of many other manufacturers, you can specify the MAC address of the device in white. What it gives? In the future, devices added to this list will not be blocked. So the connection through the router will be correct.

How can I find out the MAC address of my TV? All necessary information is displayed in the settings. The exact process depends on the manufacturer of the device. Let’s look at some of the most popular options:

  • Samsung: Go to the settings, then to the “Support” section and select “Contact Samsung”. Press the arrow down and select Wireless Mac Address.
  • LG: Open the settings and go to the support section. Open the product information. Mac address will display on the screen.
  • Philips: Go to the settings and select “Settings”. Then select “Manual Network”. You need a team “View network settings”.

If you change the network settings of the router or add the MAC address to the White List, restart the router so that the changes come into force. Reloading can be made from the “System” tab. You can also press and hold the power button on the router.

If you tried to connect the TV to the home wireless network, by entering the password manually, you should try another way to configure the Internet connection. WPS. Wi-Fi Protected Setup-allows you to quickly configure the Internet on TV. However, this mode should also be included on the router. This can be done through the system settings or by pressing the corresponding button. It is located on the router building.

To gain access to the network integrator integer, find the mark with relevant information, turn the router over. Enter the IP address into the address line, then enter the control panel with your user name and password. Open the WPS tab to activate this mode. Quickly connect to the home network in just a few minutes.

What to do if the WPS mode worked normally, but the TV stopped connecting to the home network? Enter all the necessary information manually. To connect to a hidden point, you need to enter not only the security password, but also the network name. SSID. Tvs with old versions of the operating system do not always support the search for hidden wireless networks. Therefore, before updating the software, delete hidden network names in the settings of the router.

Universal solutions

Due to different TV models, problems that arise may not be solved the same. However, there are universal options that are suitable even if Wi-Fi does not work on the TV series T24H390SIX or UE40S6307.

Network reset in Smart TV settings

This function is not in all categories of TVs from Samsung. However, in the most modern versions, it occurs.

To reset the system, you must go to the general section and go to the “Network” item. Then you need to find the command “Reset of the settings” and activate it. In this case, the device will return to factory values.

After the manipulations made, you will need to re.Check access to the global network.

samsung, does, connect, wi-fi

Important! Upon completion of the reset of settings, the system must automatically turn off the TV. However, if this did not happen, it should be done on your own.

Before using the device again, it will be better if it stands for some time (about 10 minutes) in the off state. After that, you can check access.

Full reset of settings or reset Smart Hub

Another way to reset the settings is to go to the support section. After you need to move to self.Diagnosis and go to the reset menu. In some cases, the system requires password introducing. Standard option 0000.

A different discharge option through the Smart Hub self.Diagnosis menu. In some models, the function is prescribed in this way.

The main problem is that the discharge options directly depend on the type of model of the existing TV. It is not possible to display them all.

Change Wi-Fi Region through the Samsung TV service menu

There is an opinion that the change of the letter in the Wi-Fi Region settings will contribute to solving the problem and restore the Internet. This information is not verified to the end, so if the user still decided to resort to such a method, he should remember possible problems.

First of all, you will need to open the service window of the TV. For Smart TV, this is done as follows:

  • The device turns on;
  • One of the options for known combinations is used to call the corresponding window:
  • Press the buttons (without delay) “Info”. “menu”. “mute”. “power”. This is done only in this sequence;
  • Press the buttons (without delay) “Menu”. “1”. “8”. “2”. “Power”. Also only in this sequence.
  • After the window appears, the user will need to go to the Control menu;
  • Find a Wi-Fi Region item and put in it the letter A.

Important! Cannot say with one hundred percent confidence that the replacement of the letter will bring the necessary effect. However, some users said that this method was suitable for them. But in this menu it is not recommended to go without extreme necessity.

This article examined what the user should do if the Smart TV from Samsung refuses to catch Wi-Fi. Constant interruptions in work are an occasion to think about possible problems with technology, including the TV itself.

Podgornov Ilya Vladimirovich all articles of our site are auditing a technical consultant. If you still have questions, you can always ask them on his page.

TV sees Wi-Fi network, but does not connect: error

Re-check the name of the network and the password for access to it (I have one acquaintance stubbornly wanted to connect to the Wi-Fi network of a neighbor (the network was called almost the same as he)). It is very convenient for this to use a mobile phone with Wi-Fi support.

In general, also pay attention to the error code (if it is displayed) and its description. In some cases, only this code allows you to get to the “truth” (especially when any errors in the developers are made).

Next, check the router settings (tab “Wireless Network Settings” / “Wireless Settings”). Whether you enter the correct name of the Wi-Fi network and password when you are trying to connect TV?

By the way, as a diagnosis, it would recommend changing the name of the network and its password. After, immediately try to connect TV (as the first device) according to these changed data.

In addition, pay attention to the section “Bandwidth Control” settings. If there is a similar option in your router model. In some cases it may begin to block access to the Internet to certain devices (in t.H. And TV).

If you do not know how to disable it (or at all, you cannot find it). Try to drop the router settings into default.

Control of the bandwidth (Tenda router as an example)

In a number of cases, they do not allow to install the network connection of old settings (if previously the TV was connected to another network). In order to accurately eliminate the reasons associated with this, it is recommended to reserve TV parameters in order to diagnose:

  • The TV menu has the following: “Settings. Additionally. General. Reset of settings to factory “;
  • TV samsung: “Support. Self.Diagnosis. Reset “(see. Screenshot below).

By the way, when resetting TV settings, not only network parameters will be cleared, but also lists of television channels. You will have to configure them again.

Try to use WPS technology instead of a regular connection to a Wi-Fi network (with manual password). Speaking briefly: by pressing the special. Button on a Wi-Fi router and TV-the devices will automatically connect to each other.

Conveniently?! ! In addition, in cases like ours, it allows you to save a lot of time!

    First you need to go to the TV settings and turn on WPS;

WPS button on different models of routers (layout options)

To help!

WPS button on a Wi-Fi router: why is it needed and how to use it-https: // ocomp.Info/WPS-KNOPKA-Wi-Fi-ROUTERE.HTML

If all of the above did not give a result, then it is possible, as a temporary measure, you will be arranged by the connection of TV to the phone or computer (which have the Internet).

samsung, does, connect, wi-fi

This will allow you to view films and photos (which are saved on them), play computer games on the big screen, sow on the Internet, looking at the Internet prayer in their size.

A couple of articles on connection and setting brought below.

In rare cases, the fault of incorrect work TV with the Internet can be firmware (t.E. Software installed in the device). To eliminate this defect, you must download the correct firmware from the manufacturer’s website and update it.

I warn you that such a procedure is often the reason for the refusal of warranty service (in addition, it can cause a tv breakdown).

Detailed information about the firmware TV: https: // www.Samsung.Com/ru/

Software Update

If the TV software is outdated and frequent errors began to occur when connecting to Wi-Fi, the firmware updates will help. It is performed in several ways:

How to properly perform manipulation depends on the brand of the receiver.

For the LG TV

To update the firmware, perform such actions:

  • Carry out the entrance to the official website of the brand;
  • Drive the name of the model of the device;
  • Redirect to the subparagraph “support”;
  • Open the “software” tab;
  • The newest option is selected from the presented list;
  • Download software on a laptop or computer;
  • The folder is copied to the drive, after which it is inserted into the corresponding nest of the device;
  • Confirm the process of updating the program after requesting a system.

To perform the procedure for the device of this brand, they act as follows:

  • Redirected to the Support subsection;
  • Click on the inscription “update now”;
  • If the new firmware is available, then a request for the procedure will appear on the monitor, and then click on the “Yes” button;
  • When the installation of software is completed, the TV is rebooted.

For any TV using a flash drive

To use the flash drive to update the software, act as follows:

  • They enter the company’s official website and download the new version of the software;
  • Format the drive on a computer or laptop in the FAT32 system;
  • Copy a downloaded file on a USB flash drive;
  • Click on the inscription “Extract”, which starts unpacking the file;
  • After the process is completed, the flash drive is removed from the nest;
  • The drive is installed in the TV connector;
  • Enter the menu of the device;
  • Redirect to the subparagraph “support”;
  • Go to the “software update” tab;
  • Click on the inscription “update now”;
  • The system makes a request for data updating, after which they confirm the action;
  • The process of detecting the firmware on the flash drive is launched, after which they click on the inscription “update”.

After that, the process of updating the software begins. When the procedure is completed, the device will automatically reboot.

Universal solutions to the problem

Below I will show you how to restart the network and completely restart the TV. This can help you solve your problem with the Internet connection.

Reset of settings on TV and router

The reset of network settings is quite simple. As an example, consider step.By.Step instructions for the Samsung Smart TV TV:

  • Turn on the TV.
  • Quickly press the buttons in the correct order: information, menu, shutdown of sound, power to open a system menu.
  • Select the “Options” section by pressing the Enter key.
  • Activate the function “Reset of settings to factory values”.
  • Turn off the TV to close the service menu.

Turn on the TV and redraw the device, first changing the name of the home network and password.

If the Wi-Fi-Division still does not work, follow the following actions:

  • Manually change the DNS value to the parameters: 8.Eight.4.4 or 8.Eight.Eight.8 You must first turn off the DHCP option on your router;
  • Open the main menu, and then the “Management” section, go to the subparagraph subsection, and then to the bookmark “Time of Disconnecting the sound RF”. Install the interval with which the channel will switch to the next channel (time should be indicated in milliseconds). Default value. 600 milliseconds.

If there is still no connection to the Wi-Fi network, it is necessary to restart the router. This is easy to do, but you have to do this only if you are sure that you can set it up again. After turning on the router, press and hold the WPS/Reset button for about 10 seconds until the SYS LED starts to flash quickly. Release the button and wait until the device completes the restoration of the main settings.


With independent settings of the router, pay attention to the “Reloading” or “reboot” buttons on the control panel. With their help, you can do a soft discharge, but not do this by turning off the power, otherwise the settings may not be preserved.

Note: Despite the specific Samsung model, it is recommended to connect to the Wi-Fi or cable router, open any browser in the address bar and enter type 192 into the address line.168.0.1 or 192.168.One.One. Pressing an active link in a new window will require entering a login and password.

If the connected TV still sees the network and even tries to connect to the Internet, the problem is the provider or a reboot is necessary, which should be performed as follows:

  • Restore TV and router.
  • Check the correctness of the password.
  • Try connecting the receiver to another network.
  • Change the type of security in the router menu on WPA2-PSK (Persona).
  • Install mixed functions (b/g/n) or only n.
  • The channel and width values ​​of the channel are installed on “Auto”.
  • WPS should be disconnected.
  • Save all settings and try connecting again.
  • Reloading by turning off the power.

Theoretically, any router can be rebooted by simply turning off the power for about 30 seconds, and then turning it on again. You can also simply turn off the power using a special “VCL/OKL” button if it is on the case.

Non-working Wi-Fi adapter

To determine the probable cause of a wireless module malfunction, check the TV for mechanical damage. Check the work and operational characteristics of the device.

Samsung LED Smart TV Restarting On Its Own. Wifi Not Working. Samsung TV Support

Not all Samsung TVs have a built-in Wi-Fi adapter. Therefore, please check if the module you need is available. All information is given in the operating manual and technical characteristics. For further configuration of Wi-Fi, you can always get an external adapter. This is inserted into a USB-intensive.

If the TV is equipped with a built.In module, check the operation of the hardware component as follows:

  • Try connecting to a home network from a smartphone or tablet. If you cannot connect from another device, this means that the built-in Wi-Fi does not work. Contact a professional to solve the problem.
  • Open the main TV menu by clicking “support”. Now select “Contact Samsung“. Scroll the page down. The corresponding numbers will be displayed in the line of the MAC address. If the combination consists of zeros or dash, the module is faulty.

Sometimes the Samsung TV does not connect to the Internet due to incorrect settings. You can restart them. How to do it? You will find out soon.

Full reset of settings or reset Smart Hub

The restoration of the initial settings of the device is carried out in stages:

  • The user falls into the support subsection and the device self.Diagnosis menu.
  • There he enters the discharge system and enters the password for the procedure. If no changes have been made earlier, then the standard cipher will be a set of four zeros.

The second possibility of debugging is the changes made by the Smart Hub self.Diagnosis device. The latest models work only with the indicated functionality.

Important!The greatest problems when restoring equipment to the original state are caused by the features of debugging individual Samsung TV models. To obtain more information about the capabilities of your device, please contact the leadership that comes with the device, or contact our technical support department.