Wi-Fi calling Apple phone. How to Make Wi-Fi Calls on Your iPhone

How to Make Wi-Fi Calls on Your iPhone

Sam Costello has been writing about tech since 2000. His writing has appeared in publications such as CNN.com, PC World, InfoWord, and many others.

What to Know

  • Turn on the feature: Go to Settings Cellular Wi-Fi Calling.
  • Tap the slider next to Wi-Fi Calling on This Phone and enter the requested information.
  • Connect to a Wi-Fi network and place a call as usual.

This article explains how to enable your iPhone to make calls over a Wi-Fi connection. The article includes information on problems users may encounter when calling over Wi-Fi and possible solutions. Wi-Fi Calling requires iOS 8 or higher. This article was written using iOS 12, but the steps are similar for iOS 11.

How to Enable Wi-Fi Calling

Wi-Fi Calling is disabled by default on iPhones, so you need to turn it on to use it. Here’s how:

Follow the onscreen prompts to add your physical location. This information is used so that emergency services can locate you if you call 911.

The E911 information screen identifies your home location. It does not automatically send your current location if you dial 911 away from your home.

How to Use iPhone Wi-Fi Calling

When the feature is turned on, using it is easy:

How to Fix Problems with Wi-Fi Calling

Wi-Fi Calling technology isn’t perfect. Here’s how to solve some of the most common problems people experience:

  • Can’t connect to Wi-Fi: Review problem-solving steps to fix a grayed-out Wi-Fi connection or troubleshoot when an iPhone won’t connect to Wi-Fi.
  • Wi-Fi Calling is disabled: In the Settings app, the Wi-Fi Calling toggle switch may be grayed out. If it is, reset the network settings (Settings General Reset ResetNetwork Settings), turn on Airplane Mode, then turn on Wi-Fi.
  • Wi-Fi calls drop: If you’re in an area that has a Wi-Fi network and a weak cellular signal, sometimes Wi-Fi calls will fail. If the phone connects to the cellular network instead of to Wi-Fi, turn on Airplane Mode to prevent the phone from connecting to cellular. Then, connect to Wi-Fi.
  • Error message: If an error message tells you to contact your phone carrier, wait two minutes and turn on the feature again. If that doesn’t work, restart the iPhone. If that doesn’t work, contact your phone company.

Wi-Fi Calling Requirements

To use Wi-Fi Calling on the iPhone, you must have:

  • ATT, Sprint, or T-Mobile phone service in the U.S. Verizon customers with HD Voice calling can also use the feature. If you’re in another country, check this list from Apple of what carriers support which features.
  • iPhone 5C or newer models.
  • iOS 9 or higher installed on the iPhone. iOS 8.0 offers support for T-Mobile, iOS 8.3 adds Sprint, and iOS 9 adds ATT.
  • Access to a Wi-Fi network.

What Is Wi-Fi Calling?

Wi-Fi Calling is a feature of iOS 8 and up that allows phone calls to be made using Wi-Fi networks instead of through a service provider’s cellular towers. Wi-Fi Calling allows the calls to work like Voice over IP technology, which treats a voice call like any other data sent over a computer network.

Wi-Fi Calling is most useful for people in rural locations or buildings made of certain materials who don’t get good cell reception at their homes or businesses. In these places, getting better reception is impossible until phone companies install new cell towers nearby. Without those towers, customers’ only choices are to either switch phone companies or go without cell phone service in those important locations.

How to Turn on Wi-Fi Calling on iPhone and Other Devices

Wi-Fi Calling on iPhone lets you make or receive phone calls using Wi-Fi in areas with little or no cell coverage. You can use it on iPhone 5c or later on supported carriers globally. When it is enabled, you see the word ‘Wi-Fi’ or ‘Wi-Fi Calling’ in the top bar next to the carrier name. Some telecom companies also allow you to enable it for other iCloud devices. So, without further ado, let’s learn how to use Wi-Fi calling on your iPhone.

How to Turn On Wi-Fi Calling on iPhone

  • Open the Settings app on your iPhone
  • Scroll down and tap Phone.
  • Tap Wi-Fi Calling.
  • Turn on the toggle for Wi-Fi Calling on This iPhone.

iPhone 11 Pro: How to Enable / Disable Wifi Calling

If you do not see the option for Wi-Fi Calling, then make sure your carrier supports it.

For some carriers, you can also see this option under the Settings app → Cellular.

To turn off Wi-Fi Calling, follow the exact same steps, and tap the toggle in step 4.

How to Turn On Wi-Fi Calling for Other Devices

Wi-Fi Calling is supported by a huge number of carriers globally. But very few like ATT, Ting, Verizon, Sprint, T-Mobile USA support Wi-Fi Calling on Other Devices. You can see the full list on the above link.

Before you begin: Ensure you use the same Apple ID to sign in to iCloud and FaceTime on your other Apple devices like iPad and Mac.

Here is how to add a device for Wi-Fi Calling:

  • Open the Settings app on your iPhone
  • Scroll down and tap Phone.
  • Tap Wi-Fi Calling.
  • Turn on the toggle for Add Wi-Fi Calling For Other Devices.
  • Go back and tap Calls on Other Devices.
  • Enable Allow Calls on Other Devices and then use the toggle for your eligible devices to use them with Wi-Fi Calling.

Receive Calls on iPad, iPod Touch or Mac

To make and receive Wi-Fi calls on your other Apple devices, make sure your other device accepts calls from your iPhone.

Note: Your Apple Watch automatically receives Wi-Fi calls when you enable Allow Calls on other devices.

Signing off…

This is how you get the Wi-Fi calling feature on your iPhone. It is great when you live in an apartment with patchy cellular coverage or are traveling internationally. Just like the iPhone, most flagship Android phones also support Wi-Fi Calling with compatible wireless carriers.

Have questions? Please make use of the Комментарии и мнения владельцев section below.

You may also like to look at:

How to Use Wi-Fi Calling on iPhone: A Complete Guide

We are all well aware of how to use Wi-Fi. over, we all are aware of how to make a call. But how well do you know about Wi-Fi calling on iPhone? The first thing that may come to your mind is Facetime or calls made through third-party messaging apps. And for a little while, that statement remained true since more and more people are starting to use mobile data to connect on the Internet. But times have changed now and so has the technology responsible for allowing us to make such calls.

In this article, we will explore this new method in communication, how it works, how to enable it on your device, and along the way, answer some of the frequently asked questions regarding Wi-Fi calling.

What Is Wi-Fi Calling?

Apple has first introduced Wi-Fi calling for iPhone in early July of 2014 alongside the release of iOS 8 beta 3. Seems like a long way far back in memory lane but Wi-Fi calling remains to be somewhat new to our ears. We might blame this on the proliferation of third-party messaging apps like Messenger, WhatsApp, and Viber. But when all else fails, say cellular networks suddenly won’t be able to reach you but you are connected to a good Wi-Fi network, Wi-Fi calling offers the next best solution to communicate with someone.

As the name of this communication method suggests, Wi-Fi calling allows anyone to make a phone call using the Internet when cell towers suddenly won’t deliver any signal to your phone. Bear in mind that most third-party messaging apps are reliant on cellular networks and, therefore, won’t function when there is no signal. Wi-Fi calling effectively debunks the idea that phone calls and wireless data connection are two separate services.

How Does Wi-Fi Calling Work?

For the record, Wi-Fi calling on iPhone is calling via Wi-Fi network instead of using your phone’s cellular network. This is a useful method to make a call especially in places where a cellular network signal is patchy and assuming the place has a good Wi-Fi network connection running at optimal speed. What makes Wi-Fi calling different is you never have to download and use a separate app like Skype or Messenger to make a call. The protocol that enables this method of calling is built-in on iPhone. Meaning, it should be fairly similar to when you have to place a regular phone call.

So, what do you need to make Wi-Fi calling on iPhone work?

  • First, you need a cellular network that supports Wi-Fi calling. Networks like ATT, Verizon, Sprint, and T-Mobile now supports this communication protocol. Small services such as Republic Wireless now also support Wi-Fi calling.
  • You also need a device, such as an iPhone, that supports Wi-Fi calling.
  • And lastly, you need a network connection that has good data coverage.

Wi-Fi calling is free but it would be nice to check with your provider how much it would cost you especially if you are connected to cellular data when making one. To give a little context, one Wi-Fi call will cost you 1MB per minute. While Wi-Fi video calls will cost you 6MB to 8MB per minute.

How To Enable Wi-Fi Calling?

This section will FOCUS on the following:

  • Setting up Wi-Fi calling on iPhone.
  • Adding a device to make a Wi-Fi call.
  • Removing a device where you can make a Wi-Fi call.

A. Enable Wi-Fi Call on Your iPhone

As we have already established, Wi-Fi calling on iPhone is easy and may vary depending on the version of iPhone you are using. For iPhone 5c onwards, the guide below should work just fine:

  • Open the Settings app.
  • Tap Mobile.
  • Select Wi-Fi Calling.
  • Tap the switch to enable Wi-Fi calling on iPhone.
  • A prompt will show up giving you details on what the setting would do when enabled. Confirm by clicking Enable.

In the next screen, you’ll see a question as to where you want your carrier to send emergency services in the absence of a GPS in the location you are in. In case a cellular network is not available, emergency calls will be carried via Wi-Fi calling.

If your cellular carrier does not support Wi-Fi calling for iPhone, none of these settings will be displayed on your settings. In such a case, you need to contact your carrier.

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B. Adding a Device Where to Make a Wi-Fi Call

It would be prudent to ensure that the device runs with the latest iOS before you follow the guide below.

  • Open Settings Phone (or Mobile) Wi-Fi Calling.
  • Enable Add Wi-Fi Calling For Other Devices.
  • Return to the previous screen, then select Calls on Other Devices.
  • Enable Allow Calls on Other Devices if you haven’t yet. The screen will display a list of your eligible devices under Allow Calls On.
  • Choose which devices you want to use with Wi-Fi calling and turn them on.

Next, ensure that these devices are accepting calls coming from your iPhone.

  • For iPad or iPod devices, open Settings FaceTime turn on Calls from iPhone.
  • For calls to Mac, open the FaceTime app then select FaceTime Preferences turn on Calls from iPhone.

When Allow Calls on Other Devices is turned on, Wi-Fi calling on Apple Watch is automatically enabled.

C. Removing Devices Where a Wi-Fi Call Can Be Made

If you don’t want to use Wi-Fi Calling on any of your devices anymore, they can be disabled and removed from the device list. Here’s how to do it:

  • Open Settings tap Phone tap Calls on Other Devices.
  • Next, turn off Wi-Fi Calling for the device that you want to remove.

To turn off Wi-Fi Calling on your Apple Watch, open the Watch App on your iPhone tap My Watch Phone then turn off Wi-Fi Calling.

What To Do If Wi-Fi Calling on iPhone Won’t Work?

Wi-Fi calling on iPhone is great because it allows anyone with a patchy cellular network to still make calls using a Wi-Fi connection. But sometimes, it just won’t work. So, how do we address this issue?

Troubleshooting Wi-Fi Calling That Won’t Connect

Here are the basic steps in troubleshooting your iPhone that won’t allow you to make Wi-Fi calls.

Make sure the Wi-Fi connection is on. Wi-Fi calling on iPhone won’t make a lot of sense if the Wi-Fi connection isn’t on. So, go to Settings Wi-Fi select your network connection and connect to it.

Make sure the Wi-Fi Calling setting is on. Some users automatically assume Wi-Fi calling is enabled on their devices. Make sure to follow the steps we outlined above to enable this on your phone.

Remove your SIM Card. If your carrier supports Wi-Fi calling for iPhone but your device isn’t showing it, try removing your SIM card from the slot and reinsert it once again. Once re-inserted, follow the steps we’ve outlined above. This should solve this issue but if it did not, contact your carrier provider.

Reset Network Settings. If reinserting your SIM didn’t work, before calling your provider, it would also be prudent to try to conduct a Reset Network Settings troubleshoot on your iPhone. This will erase the cellular, Wi-Fi, VPN, and Bluetooth settings on your iPhone back to default settings.

Try connecting to a different Wi-Fi network. Connecting to a different Wi-Fi network isolates the problem and will help you identify whether the problem is with your network provider or your phone. Bear in mind that not all network providers support Wi-Fi calling.


We always have reservations and questions about new technology despite the promise that it will make our lives run efficiently. To us at CellularNews, we believe that that is a common reaction to absolutely anything new. But as is with anything new, there is also an underlying promise that they will offer more than what they are capable of offering now. We call that development. For now, enabling Wi-Fi Calling on iPhone might just be an option in making emergency or necessary calls in the absence of a cellular connection. Who knows, this might not be just an option but the main thing in the future.

Should You Turn On Wi-Fi Calling on iPhone?

If you have reached this part of the article, you’ve probably known that Wi-Fi calling on iPhone is designed for emergency purposes; emergencies such as you went to visit Aunt Mary’s farm and the cellular network is patchy but Aunt Mary has a good Wi-Fi connection. Or if you are down the basement and you have to report an important finding to your boss whose office is several floors up.

Meaning, it makes total sense to turn on Wi-Fi Calling on iPhone as it provides you an extra option to communicate when cellular towers fail to deliver cellular signal or data.

How To Set Up Wi-Fi Calling On iPhone

Is Wi-Fi Calling Good or Bad?

This question is sort of trivial but we would want to stick with the notion that we have already established. Wi-Fi calling offers an option to any iPhone user when cellular towers fail to deliver cellular signals or data. This means it is a good thing for any iPhone user to turn this setting on provided that your cellular carrier offers this option.

What is the Difference Between Cellular and Wi-Fi Calls?

Wi-Fi calling allows an iPhone user to call someone who is in a remote location in the absence of a cellular tower. However, this call method requires a good Wi-Fi connection and devices that support Wi-Fi calling to work. Cellular calls, on the other hand, require no network connection. However, you need to have a provider to give you the signals needed to make a call. This is normally offered by providers like ATT, T-Mobile, and Verizon.

Wi-Fi Calling Not Working On iPhone? Here’s The Fix.

You’re trying to make a phone call, but you don’t have any service. Now would be a great time to use Wi-Fi calling, but that’s not working either. In this article, I’ll explain the steps to take when Wi-Fi calling isn’t working on your iPhone.

Wi-Fi Calling, Explained.

Wi-Fi calling is a great backup when you’re in an area with little or no cellular coverage. With Wi-Fi calling, you can make and receive phone calls using your connection to a nearby Wi-Fi network. Still, there can be problems that prevent this from working properly on your iPhone.

There are several reasons why Wi-Fi calling might not work on your iPhone. Here are a some steps you can take to try and fix the problem.

Restart Your iPhone

Sometimes, all you need to do to fix the problem is simply restart your phone. Press and hold the power button, then swipe the red power icon from left to right to turn off your iPhone. If you have an iPhone with Face ID, press and hold the side button and either volume button, then swipe the power icon across the display.

Double-Check Your iPhone Is Connected To A Wi-Fi Network

If you’re not connected, you won’t be able to use Wi-Fi calling. Head to Settings. Wi-Fi and make sure a check mark appears next to the name of a Wi-Fi network. While you’re there, try turning Wi-Fi off and back on. It may fix a minor software bug!

Make Sure Wi-Fi Calling Is Turned On

Head to Settings. Cellular. Wi-Fi Calling and turn it on. If you don’t see this option, your cell phone plan doesn’t include Wi-Fi calling. Check out our cell phone plan comparison tool to find a new plan that does.

Eject And Reinsert The SIM Card

Similar to restarting your iPhone, rebooting your SIM card may be all it takes to fix the problem. Check out our other article to learn where the SIM card tray is on your iPhone. Once you’ve found it, use a SIM card ejector tool or a straightened out paperclip to eject the SIM card. Push the tray back in to reseat your SIM card.

Reset Network Settings

To do this, go to Settings. General. Transfer or Reset iPhone. Reset. Reset Network Settings. This erases your Wi-Fi settings, so you’ll have to reenter your passwords after the reset is complete. Keep in mind that this will it also reset the Cellular, VPN, and APN settings on your iPhone. Check out our other article to learn more different types of iPhone resets.

Contact Your Wireless Carrier

If nothing else has worked, it may be worthwhile getting in touch with your wireless carrier. There could be an issue with your account that only a customer service representative can resolve.

Just One Wi-Fi Call Away!

No wireless carrier has 100% coverage, and that’s why Wi-Fi calling is a great backup. It’s an important feature to have, and now you know what to do if Wi-Fi calling is not working on your iPhone. Let us know how you fixed your Wi-Fi calling issue in the Комментарии и мнения владельцев below!

View Комментарии и мнения владельцев (30)

Spoiler: Make sure your carrier has your current physical address updated correctly! Came across this blog while I had the issue describedcouldn’t get Wi-Fi Calling to enable. (Kept on getting the error message to contact my carrier.) Well, I had contacted my carrier, and spent hours on their chat tech support. Basically they walked me through all the steps outlined above. Finally they threw up their hands and said I needed to take my phone to an authorized service center; they felt it was a hardware issue b/c other members of my household could get their Wi-Fi Calling game on no problem. I balked at that b/c I live in a rural area and am between 1-4 hours away from said type service center. Only serious last resort. Thankfully, I could contact an Apple Advisor for free over chat, who was able to run some automagic over the interwebs and confirm my hunch that my hardware (and iOS for that matter) were running just fine. I took that back to my carrier. They heed and hawed for a bit, thenstrangely, at the timeasked me to confirm my physical address (i.e., my home; since I live and work from a rural area with very little cell strength, Wi-Fi Calling was an absolute necessity to avoid my cell turning into a useless brick). Then they asked me to try enabling Wi-Fi Calling again, and THIS TIME presto magic shazzam it worked! Turns out that it wasn’t hardware, it wasn’t software, it wasn’t some obscure setting, but a purely administrative, secretary-type oversight on their end that was 100% of the issue! Backstory: I just moved back to the US after spending a year working overseas. I had kept my US cell # and account on a holding status. My carrier knew I had left (the US) and that I had returned, but somehow overlooked updating that whatever backend system spreadsheet something that in fact made the difference.

Straight Talk says my iPhone 6 needs to be replaced to a Wi-Fi calling capable phone. Of course, they offer phones to do just that. My iPhone 6 should be Wi-Fi calling capable. What’s up with this? I do not have the option to simply turn on Wi-Fi calling.

iPhone XSMax. Since 16.0 came out I have to have a bar of signal to use Wi-Fi calling!! I use Wi-Fi calling because I do NOT have signal where I live. Therefore it removed my access to phone!

Hi, I’m using an iPhone 13. I reset my network, but it doesn’t show Wi-Fi calling. May I know what is the reason?

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I wonder if you can help with a definitive answer: I am about to purchased a factory unlocked iPhone (in the UK) for the sole purpose of using my own (US number) SIM for which I pay monthly for a no contract plan from Tello. I need to use Wi-Fi calling to be able to send / receive texts. Will I be able to enable Wi-Fi calling on the phone? Thanks in advance!

Can’t get Wi-Fi Calling to work. It stopped all of the sudden. Wi-Fi calling is on. I’ve done a network reset. I’ve removed the SIM card. I’ve restarted the phone. Nothing ? It used to work. Signed, Frustrated