The computer does not see the phone Samsung Galaxy. Smartphone connection instructions…
proven reasons why a computer or laptop does not see a phone connected through a USB cable
Why is a laptop or a computer operating on XP, Windows 7, Windows 8, Windows 10 does not see Xiaomi Redmi, Samsung Galaxy, HTC, Huawei, Lenovo, Meizu, Sony Xperia, Asus, Nokia, BQ, Fly, Honor, Honor, HTC. Alcatel One Touch, MTP, DEXP or MTS with Android 7.0, Android 6.0, Android 5.0, Android 4.4 2 and so on.
There are various ways to connect a mobile device with a computer to exchange files remotely, for example, through clouds, we can also connect via Wi-Fi, Bluetooth, the corresponding application or make it a classic method using a USB cable.
Only despite simplicity, the last method (through USB) is sometimes the most problematic. When connecting a computer or laptop, or rather, the Windows system must be found appropriate drivers.
If they are not found, then the connected Android phone will not be visible to them, but this is not the only reason. There may also be another error that prevents the connection. Let’s look at the main reasons why this happens.
Note: Pictures are made on Samsung Galaxy A3 with Android 7.0, but on others, for example, for example A5, S3, A3, S4, J1, S5, Xiaomi Redmi 4x, 3, Mi5, 4A, and all the other differences are not big.
If your computer does not see a photo, files, folders, music, a microSD flash drive is not visible or does not recognize as a device, as a drive, as a modem, then the matter can be in an unsuccessful firmware, but most likely you have not turned on the required protocol (how to turn it on about him below).
By the way, I recommend that you look at how to connect the Android phone to a laptop or computer. this is the description. if the PC is incorrectly connected, your smartphone will definitely not see.
The main reasons why the computer or laptop does not see Android, connected via USB, and what to do
Samsung Galaxy, Lenovo, Nokia Lumia, Asus Zenfon, Meizu, Sony, Xiaomi, Huawei, Huaywei, Xiaomi, Fly, Honor, Micromax, Sony Xperia, Philips, Prestigio, Like Any Equipped USB port, may not be identified if it is not recognized if it is not recognized The device has been exposed to water, make sure that the USB port is completely dry before connecting the USB cord.
So that a smartphone or tablet is visible to a computer or laptop, the device screen must be unlocked, and the USB connection is turned on for file transfer. The connection mode is always set by default only for charging.
So that the computer can detect a cell phone, select the connection mode for transferring files each time when connecting the device to PC.
Be sure to make sure that you use the original USB cable, specially designed for this device, and it is correctly connected to the computer.
If Windows does not further see the phone try to use another USB port on your computer, just do not use a concentrator or extension cable USB. Try using another cable to make sure that the used is not damaged.
If the phone has a memory card of micro diabetes, turn it off, remove the flash drive and insert it again. Reload the computer. Turn on a smartphone or tablet and connect it to a computer using a USB cable.
Problem still exists? Try using another computer or look for a USB driver for the device used in the device dispatcher, is there a yellow sign.
Samsung and Google are at War.
If you use Windows N or KN, download the Feature media update package to allow file transfer. These versions of Windows do not support file transfer using MTP. For xp, you need to install the MTP (Media Transfer Protocol) protocol from the Microsoft website.
Galaxy S9 does not connect to a computer? There is a solution!
Despite the fact that every year, when interacting with a smartphone, the computer is required less and less, in some cases, the connection with the PC is necessary. Remove pictures, upload music, update the firmware-yes, all this can be done without a computer, but it is still more convenient with it.
And just here, the appearance of various problems is not excluded here. the Galaxy S9 can easily refuse to connect to the USB computer, and in the device dispatcher we will see the not very pleasant inscription “Unknown Device”. As a result. the computer smartphone “does not see”. Unpleasant? Yes. Fixable? Of course! Let’s find out how to deal with all this outrage Let’s go!
- Usually, all the necessary drivers are installed automatically at the first connection of the Galaxy S9 to PC. But, just in case, be sure to download the latest version of drivers and software (Kies) from the official Samsung website. here is the link to download.
- Immediately after connecting the Galaxy S9 to the computer, do not forget to unlock the smartphone screen and affirmatively answer the question: “Allow access to data on the phone?””
- If you are the Windows XP or VISTA, and the Galaxy S9 refuses to connect with them via USB, we recommend that you install the corresponding MTP protocol (you can download here: http: // wwww.Microsoft.COM/EN-OUS/Download/DETAILS.ASPX?ID = 19153). Do not forget to restart the computer.
- Just in case, check in the Galaxy S9 settings that the smartphone is connected to a computer not only for charging. How to do it? After connecting with the computer, we pull the upper curtain down, find the “Android” item, click on it and select “Pass the Files”.
- It is worth trying to remove Samsung in the Windows Devices Manager (although most often it will not be written “Samsung”, but “Unknown device”), reboot the computer and try to connect again. Sometimes it helps.
They checked everything, updated the drivers, installed the protocols, and the connection still does not happen? Well, here are a few more reasons for this behavior of the device:
- Perhaps the problem can be solved by connecting the Galaxy S9 to another USB port. Attention! It is best to connect a smartphone and a computer directly (without the use of adapters, branches, etc.D.)
- Try another USB Type-C cable (if this is not possible, then you should try to use the Micro USB wire with the Micro USB adapter-USB Type-C, which is included). We had a case when a “healthy”, at first glance, was completely refused to work. They never found out the reasons. they bought a new one 🙂
- Be sure to make sure that with the connector, both on the smartphone and on the computer there are no problems: dust, water, dirt. all this interferes with the normal connection. Personal experience. we wanted to throw photos on the computer, connect and zero reaction. PC writes “Unknown device” and at least you crack. We look at the connector and see that dust somehow clogged there. Neatly cleaned. everything worked! An important point: if you decide to clean yourself. make it a folded piece of paper or a toothpick (in no case should you use metal items!).
- Check if the Galaxy S9 is connected to another computer or laptop? If so, then there is some kind of failure in the software and it is it that does not allow the connection.
- Damage to the connector on the smartphone. It happens extremely rarely, but it brings a lot of troubles. you can’t fix such things on your own, you have to contact the service center.
By the way, almost forgotten. Here’s another point that must be checked. USB Port power supply. How to do it?
- We go to the “control panel” on the computer.
- Click on “power”.
- Here we select the item “Setting up the power plan”.
- In the settings window that appears, click on “Change additional parameters”.
- Now there should be a list from which you should select the USB parameters. we unfold it.
- On the contrary, the “temporary shutdown parameters of the USB port” should be “prohibited”.
Now everything is for sure. After all these actions, your Galaxy S9 will simply have to connect to the computer.
P.S. Everything worked out? Tell us what way you helped you!
P.S.S. The connection with the PC failed and some problems still remained? Write in the Комментарии и мнения владельцев. we will try to figure it all together!
Connection via Bluetooth
Some people use Bluetooth to connect. This method is possible if the Bluetooth adapter is installed on the PC.
- On the phone you need to enable the Bluetooth function. After that, you need to open the control panel on the computer. In it you need to select the item “Network and the Internet”. Next, you need to select “Adding a wireless device”.
- When the search for available devices ends, you need to select your phone on the screen and come up with a code. Then, this code must be entered on the smartphone.
The connection will last until the Bluetooth function will turn off on one of the devices.
All these methods are quite simple, so everyone can try them all to decide which one more like and which of them is more convenient and fast.
(20 votes, average: 3.6 out of 5) share with your friends!
How to connect Samsung Galaxy to a computer via USB
Connecting Samsung Galaxy smartphone using a USB cable to a computer is certainly the simplest possible solution. However, its drawback is that we need a cable, and it is not always at hand.
There are two cable requirements. The former are the corresponding USB ones suitable for a laptop and a smartphone, that is, a USB on one and MicroUSB or USB type C on another.
The second is a cable that cannot be the cheapest, intended only for charging or bitten by a dog, a cat or a hamster. Typically, such a cable can be used to charge the phone (although we do not recommend this), but most often they do not transmit data.
Often damaged cable is the answer to the request why the computer does not see the phone.
We connect a computer to the Galaxy smartphone using a cable. The computer defines the smartphone, sometimes sets the drivers. Now we need to configure the phone. A window for connecting a phone as a multimedia device or camera should appear on the notification panel, and t. D. The first option allows you to transmit all types of multimedia and control the phone files from the computer. The second allows you to transfer photos directly to graphic programs.
We use the connected phone as an additional disk. we see the entire file structure, we can move on it and copy the data.
If we delete too many files, we can damage the telephone operating system.
And why the computer connected to the Samsung Galaxy phone may not see it when connecting via USB?
It turned out that although our electronic assistants are equipped with multifunctional capabilities, when connecting a USB cable requires the intervention of a person who must configure this compound.
The USB connection is multifunctional, which allows you to solve different problems, so when connecting, you need to choose the current function for a given moment from the following:-file transfer;.USB modem;. MIDI;. image transmission;. Only charging the phone.
Most often, when connecting a phone via a USB cable to a PC, a smartphone, having gained access to a computer power, immediately activates the charge of its battery, thereby “turning it off” all other USB-connection functions.
And how to switch the USB connection mode on the Samsung Galaxy smartphone for file transfer?
Next, we will describe the procedure for switching the USB connection mode on the Samsung Galaxy smartphone using the Samsung Galaxy A50 editorial smartphone with Android 10 OS and Sony VAIO laptop with Windows 7 OS. Transition to the instructions.
Even lower, we will give instructions for the default USB configuration, so that each new USB connection is activated by the function you need. The transition to the default USB configuration instructions.
Instructions for setting up a USB connection for transmitting files between the Samsung Galaxy smartphone and computer
You have just connected your smartphone with a computer via a USB cable in accordance with the instructions. But your computer in the application, the conductor does not see the “Phone” section of your phone.
In this case, most likely, your smartphone activated the “only charging phone” service. Therefore, you cannot access your smartphone memory from your computer.
On the computer screen, the conductor will take the following view.
Computer screen. type of computer application.
In order to switch the USB connection to the “file transfer” mode, you need to open the phone notification panel with a swipe down from the upper part of the screen.
Screen. open a panel of notifications with a swipe down from the upper line of the condition.
Next, you need to find a notification “Platform Android. Charging by USB “and open it by pressing the arrow.down icon.
After that, click on the line “Press the USB connection”.
Screen. click on the arrow down in the notification “Platform Android. Charging by USB “. Screen-click on the line “Click for setting up USB Divorces”.
Now you are in the “USB settings” section.
To work with files on your smartphone, you need to activate the “File Transfer/Android Auto” mode. And for this it is necessary to note the line “file transfer/Android Auto” by clicking on it.
Screenshot. press on the line “File transfer/Android Auto”. Screen. type of “USB Settings” section with the “file transfer” mode on.
Immediately after that, on the computer screen, the application of the application changed. the “Phone” section of your smartphone appeared. From this moment you received admission to work with phone files.
Computer screen. type of application conductor with assumption to the memory of the A50. Phone smartphone in the “USB settings” section.
Instructions for setting up the default USB connection configuration on the Samsung Galaxy smartphone.
The default configuration configuration is adjusted in the “Developer Parameters” section of the telephone settings. If the section “Developer Parameters” is not activated on your phone, then you need to carry out this simple procedure according to the instructions given in the article “How to enable the developer mode on the Samsung smartphone.””. To go to the article, click here.
So, in order to carry out the default USB configuration, you need to open the phone setting application from the working screen.
Screen. press the settings icon.
After that, on the main page of the settings, you need to go to the very bottom, and enter the section “Developer Parameters”.
Screen. click on the position “Developer Parameters” in the phone settings.
In the section “Developer Parameters” you need to find the item “USB Configuration” and open it.
Screen 0. In the section “Developer Parameters”, click on the position “USB configuration by default”.
Now, from the list of USB-connection functions, you need to select a parameter that will be applied to each device (in our case to a computer) or unlocking the screen.
In order for the phone to connect the phone with PC by USB you always have access to work with smartphone files, you need to note the position “Files Transfer/Android Auto”.
Screen 1. Mark the position “File transfer/Android Auto”. Screensh 2-type of default USB Configuration for “file transfer”.
This is how the default USB connection configuration is set up, which allows you to access the Samsung Galaxy smartphone in memory of the computer immediately from the computer.
How to copy files from the Samsung Galaxy smartphone on a computer using a USB cable?
This can be done using the standard “conductor” of a personal computer (PC).
File exchange between a mobile device and a computer is implemented very simply: a USB cable is taken and a phone is connected to a computer using it. And then, starting the “conductor” application, copy files from both a smartphone to a computer and from a computer to a smartphone. This simple procedure for copying files is already well known to you for a long time. Therefore, then we will describe only the procedure for connecting the phone to the computer via a USB cable. For a visual description of this process, we will use the editorial smartphone Samsung Galaxy A50 with the Android 10 OS and the Sony VAIO laptop with OS Windows 7 as a personal computer. Transition to the instructions.
In the following article “How to configure a USB-connection for transferring files to Samsung Galaxy” we will give the order to switch the USB connection settings to transmit files, which can be useful in case of questions when the computer “does not see” your smartphone connected to it USB- cable. To go to the “Instructions for setting up USB-connection for transferring files between the Samsung Galaxy smartphone and a computer” click here.
Instructions for connecting the Samsung Galaxy smartphone to a computer via a USB cable.
So you have a personal computer and smartphone Galaxy. For their pairing through a USB connection in the phone kit, a USB cable is necessarily present. We will use it and put a USB connector into the computer’s nest, and the MicroUSB or USB Type-C Cabbel connector in the smartphone nest.
In the case of the first connection of the Samsung phone to the computer using the USB cable, the computer automatically downloads all the necessary drivers for the connection and transfer of files via the USB channel, and the message “Installation of the device driver” will appear in the lower part of the computer screen ”.
Computer screen. after connecting the phone to the computer, a message will appear on the driver’s installation on the PC screen.
After successful installation of the driver, the second message “The device is ready for work” will appear “.
And on the phone screen will open a window in which the request “allow access to data on the phone”. Here you need to click on the “Allow” button.
Screen. click on the “allow” button.
Further, all actions will be carried out from a personal computer (PC).
After receiving a permit for access to the phone files on the PC screen, the Avtobata window will open. To work with the phone files, select “Open the device for viewing files”.
Computer screen. click on the “Open device for viewing files”.
After that, the standard application of the Explorer file manager will start, where the position of your smartphone will appear in the computer section, in our case, “Galaxy A50”. To enter the section of the memorial device of the phone, you need to click on the “Phone” position in the right side of the conductor screen.
Computer screen. click on the PHONE position.
After that, the conductor will show all the folders of the memory of your phone, where all the information of the smartphone is stored. Now the smartphone gives us admission to 18 folders of the phone memorable device with which we can work: view files, copy and even delete them from the smartphone memory.
Computer screen. a type of root directory of a smartphone memory consisting of 18 folders. We open the DCIM folder.
Next, we describe the structure of the phone storage. The Android operating system has a strict structure of the smartphone memorable device, where all its folders have the same name and purpose for all smartphones with Android OS ANY manufacturer.
The most popular for us will be the following folders:. DCIM. storage of videos, photos and screenshots shot by a smartphone;. Download. a folder for storing files downloaded by a smartphone from the Internet;. movies. folder for posting video files for viewing on a smartphone;. Music. folder for placing audio files for listening on a smartphone.
First of all, we open the DCIM folder, where files with photos and videos filmed on a smartphone are stored.
There are three dadns in this folder so far:. Camera. for storing photos and videos shot on a smartphone camera;. Screenshots. for storing screenshots of smartphones;. Magnifier. Files of the Lupa application/ Magnifier.
Computer screen. type of DCIM open folder.
The next folder where the smartphone puts all the files downloaded from the Internet is called download.
Computer screen. open the download folder.
Let’s open it. Now in this folder there are:-Audio file mp3 format-“Mishkina-Kasha”. This is an audio book n.Nosova “Mishkina Porridge” Graphic file of JPEG format. “Scan0547_ Count 317 from 15_03_2021” MP4 video file. “Shurpa Uzbek (360p)”. This is a video of preparation of Uzbek cuisine “Shurpa” and 2 folders with audiobooks “Mishkina Porridge” n.Nosova.
Computer screen. type of download folder.
There are special folders that are called Music (for music) and Movies (for video) on a smartphone for placing files and video films on a smartphone. Here you can copy your favorite videos and audio files from the computer for further viewing and listening to them using the phone.
Computer screen. for posting a video there is a folder of movies, and files with music. the Music folder.
HOW TO Connect a Samsung Galaxy Watch to an iPhone
The computer does not see the Samsung Galaxy phone via USB. the first steps
Each Samsung Galaxy phone can be connected to a computer or laptop. Most of the USB Micro-B or USB-C connector are currently equipped.
The main reason for this is international directives that force individual manufacturers to standardize the charging connector, which also serves the port of communication.
To install the connection with PC, we must have a cable with a USB type connector, which takes place in the aforementioned Micro-B type.
We connect the smartphone to the computer using the cable described above. Windows should automatically detect new equipment and install the most necessary drivers.
Note. Problems can arise with old versions of Microsoft software, for example, Windows XP. Then you will need to update to the latest version.
After connection, you must give a “resolution” that will appear as a pop.up window.
Its presence means the successful completion of the process of synchronization of the phone with a personal computer.
This is where the problems begin when it does not appear. This means that the computer does not see the phone, but at the same time it is charged without problems.
If you appear, then you just need to choose the correct communication protocol. this is crucial when accessing certain types of files and supported software. Here are two options.
Multimedia device (MTP). provides access to all multimedia files such as photos, videos and music. The MTP protocol allows you to download and delete all the contents of the mobile phone.
Camera (PTP). This option recognizes the phone as a camera. This allows you to directly transfer graphic files to specialized programs that are engaged in processing RAW graphics. The advantage of turning on the PTP protocol is the faster management of the collected photos.
To see the contents of your Samsung Galaxy phone, start my computer and your phone should be displayed among the disks.
When you press the badge with the name of the smartphone, all types of memory that were installed: phone and memory card will be displayed.
The transfer of files is extremely simple. we support them in the same way as any other operations on the computer. We enter into the catalog of interest to us and make changes.
The computer does not see the Samsung Galaxy phone via USB. no problem
If the computer has a problem with the correct detection of our smartphone, there may be several factors the reason.
In the beginning we check if the cable is damaged through which we connected the devices. It often happens that the cable may look functional from the outside, but it does not retain its properties due to a break in the internal wires of the transmission.
Then restart the computer and phone. The next step should be a check of Android settings.
Some phones have the function of blocking the automatic transfer of files, which means that they consider the computer USB port as a charging port.
In this case, you need to change the USB connection mode to “file transfer”. At the end it is worth checking if our smartphone is updated to the last (available for this model) version.
What to do if the computer does not see the phone
Now in detail about ways to solve the problem when the computer does not see the phone via USB. First of all, you should use another connector, since manufacturers of PC and laptops equip their devices with a whole scattering of USB ports. Will not help. check the cable itself, then act step by step, as proposed in the text.
Data transfer to PC
Most often, the problem is due to the fact that data transmission is prohibited on the phone. It would seem, as this is generally possible? But by default the phone only charges, but PC does not see it. This was done for security purposes so that the attacker who has taken out your gadget could not access confidential information.
You probably just forgot to allow data transfer
When connecting on the smartphone screen, a notification or dialog box appears, offering to choose a conjugation method. Click on the “data transfer” or “Android Auto”. Then the mobile device will be displayed as a drive in the “This computer” application.
Take a look at the Telegram channel of the Ali Baba chest, where we collected the best products with Aliexpress
Drivers for connecting a phone to a computer
For the correct conjugation, the Drivers of the phone connection must be installed on the PC. As a rule, they are loaded automatically. over, this does not require Internet access. The process is performed in the background and takes a few seconds. Perhaps you just need to wait a bit.
If the expectation is too long, try to install the driver manually. You can download it on the smartphone manufacturer’s website. Another solution to the problem is to update the driver:
- Open the “Device Manager” on the PC using Windows search line.
- Find a item corresponding to your phone name.
- Expand it.
- Click PKM.
- Select the “update the driver” option.
If the problem was precisely in the software, then the phone will be displayed in the “This computer” application immediately after the update. For reliability, you can retire to PC.
USB debugging. how to enable
Typically, to connect a smartphone to PC, activation of the USB debugging function is not required. But each device is unique, and therefore you should not discard this option ahead of time from accounts. Previously, we talked in detail about the debugging mode for USB. Check out this material to get additional information about the ways to include a function.
⚡ Subscribe to Androidinsider in the pulse. to receive news from the Android world first
How to turn off the antivirus
If you connect the phone to PC through a special application or encounter a problem during the manual installation of the driver, then perhaps the process is erroneously blocked by antivirus. Therefore, to eliminate problems, you need to temporarily disconnect it. Each antivirus is deactivated in different ways. If you did not install third.party software, then try to turn off the Windows defender:
- Open the “parameters” through the “Start” menu.
- Go to the “Updates and Security” section, and then. “Windows safety”.
- Click the “Open Safety Center” button and open the “Protection against viruses and threats” tab.
- In the parameters of protection, disconnect the defense option in real time.
Sometimes an antivirus is better to keep the turned off
Next, try to connect the phone to the computer again. If it turns out that the Windows defender really blocked the conjugation, do not forget to activate it again at the end of manipulations with a mobile device. Otherwise, the computer will be dangerous.
What to do if the Galaxy S8 cannot be connected to the computer?
Finding something difficult in connecting S8 to a portable computer is hardly possible-in most cases, the owners of the gadget can cope with this task without any instructions. But sometimes the problems with the connection really arise. We will tell you about the problems that often arise difficulties in synchronization PC and phone.
As a rule, the solution to these problems always lies on the surface:
- Make sure the USB cable is not damaged. In some cases, damage may not be visible at first glance. If there is another cable at hand, try connecting to PC with it.
- Make sure the USB port works. Computers have more than one port, so there is no problem to check the performance of one port. Try connecting the cord to all the available USB-sharing.
- Be sure to check for the USB Type-C connector your Galaxy S8 does not have dust and dirt. If there is pollution, then you should carefully clean the connector with a toothpick or a folded sheet of paper. Do not use metal objects (needles, pins, etc.D.) for this. you can damage the contacts.
- Do not connect the Galaxy S8 immediately after he visited the water. Let it dry.
- In some cases, the problem is the drivers. Usually they are installed in automatic mode. But, sometimes you have to “strain” and download them on your own. For smartphones Galaxy drivers are installed along with the Samsung proprietary program. Kies. Download from the official site.
- If you are working with a Mac computer, you need to install the Android File Transfer program to solve problems with the S8 connection. Or, again, use the Smart Switch utility. download in the same place as Kies.
- Some note that it helps to reset S8 to factory settings, but it seems to us that this is an absolutely meaningless lesson.
- Removing and re.installation of drivers can also help solve the problem (sometimes you just need to update the drivers).
- Try delete Samsung in the list of connected Windows devices, then add it again.
A little more about the last paragraph. Not necessarily in the list of connected devices will already be samsung. Sometimes, when connecting the Galaxy S8, it will be possible to detect an “unknown device”.
- Open “My Computer”. “Properties”. “Device Manager”.
- Select the item “Unknown device”, next to which there is a yellow exclamation mark.
- Click on it with the right mouse button and select “Delete”.
- We reboot the computer.
- After loading, PC will try to find Galaxy S8.
If a device with the name Samsung is already determined in the dispatcher, but the computer does not see the Galaxy S8, then:
- Press it with the right mouse button.
- A new menu will appear in which we are interested in the option “Update/scan equipment configuration”.
- It remains to wait for the end of the scanning. After its completion, the Galaxy S8 should be discovered.
Note that in most cases, the impossibility of connecting to PC is associated with the software. Since the devices appeared on the market recently, it is unlikely that the USB-Schnur unexpectedly could fail if its owner himself deliberately did not cause him serious damage. The breakdown of all USB ports is also a frank rarity. Therefore, problems are most often solved by a simple update of drivers. download them only from the official site (we have already given the link).
P.S. But if nothing helped, then describe your story in the Комментарии и мнения владельцев, let’s try to figure it out together.
If the phone is not recognized in the firmware mode
The fact that the computer and the phone does not see each other in Fastboot mode indicates the message “Waiting for Device”, which appears in the firmware program. Most often, this error occurs due to the absence of a mobile device driver in the system, so the first thing is to do what is written above-reinstall the driver or download and install it again.
- Make sure you are accurately following the instructions for working with the firmware installation program and it is launched on behalf of the administrator.
- Check if the USB debugging is included on the smartphone (if not, turn on), and the device itself is in Bootloader mode. If this mode is blocked, find on the network instructions for unlocking the bootloader specifically for your device model.
- Connect the phone with the shortest and most properly serviceable cable to the rear NSB nest without using any adapters and hubs.
- Perhaps your phone does not support the USB 3 standard (blue nest), so connect it only to USB 2.0 (black nests).
- Install all Windows updates on the computer.
If the problem is saved even after that, try to perform the phone firmware on another PC. And better. with a different version of the operating system.
Когда проблема в поломке физического интеейса
Faulty physical intense, especially on a mobile gadget, it is advisable not to use at all (not to load the current in order to avoid aggravation of the breakdown), even if the phone or tablet has retained the ability to charge through them. You can organize content transfer by wireless communication (Wi-Fi, Bluetooth), or through cloud services that are available on the same device. In particular, iTunes and iCloud for Apple, Google Drive, Yandex disc, Dropbox, Microsoft OneDrive and many others. for all.
It is convenient to use cloud services to transmit photos, videos, music, documents and other types of files. For synchronization of contacts on Android and PC, Gmail mail features are enough. And to control the phone directly from the computer, you can put an application on them like MyphoneExplorer (consists of 2 parts for phone and for PC), which supports both wireless and wireless connection of devices, without requiring the installation of drivers. Very comfortably.
In a word, there is always a way out and often much simpler than it seems at first glance.