The computer does not see the iPhone 7

Table of Contents

iTunes does not recognize iPhone

If iTunes does not recognize this device when you connect your iPhone to your computer using a USB cable, you can use the tips below. When an error with code 0xE appears, we execute the following instruction, after each of the methods trying to connect the device:

An active user of “Apple” products, able to repair any Apple gadget and give advice on the work.

Have questions? Ask in the comments to the article.

Conflict of other devices

iTunes may not “see” the iPhone due to other gadgets connected to the computer. These can be completely harmless devices: a printer, modem, speakers, headphones, etc. But they can interfere with the correct synchronization and operation of iTunes and the device from Apple. And what if, for this reason, iTunes does not see the iPhone (for example, XR Black)? The solution is obvious: disconnect other devices from the computer, not counting the mouse and keyboard.

But what if different operating systems are installed on the PC? Further. more about this.

Damaged or non-original USB cable

The problem may arise at the very beginning of working with Apple devices, namely: when connecting a smart to a PC via a USB cable. If at this stage iTunes does not see the iPhone on the computer, then it’s time to inspect the cable.

What could be the problem:

  • a non-original cord is used. for example, a cheap and low-quality fake is used, or the user is trying to connect an “Apple” device using a cable from another gadget;
  • the cable is damaged: for example, one of the wires inside has broken.

How can you check if this is the problem? Try to charge your iPhone using this cable. If this did not work out either, we move on to the solution. replace the USB cable with another.

Incorrect operation of a computer or smartphone

A fairly common situation is freezing, slowing down of the OS. Due to such malfunctions in the system, both devices (or one of them) will be “to blame” for the fact that iTunes does not see either the “old” iPhone 5S or the newfangled iPhone XS Gold.

In this situation, you can restart both devices, and then reconnect Smart to the computer using the USB cable, and try to enter the program.

What to do if iTunes doesn’t see iPhone on Windows XP





Disconnect iPhone from PC and Close iTunes
Go to the Start menu, then click Run and enter services.msc in the window. You can also go to “Control Panel”. “Administrative Tools”. “Services”
Click on Apple Mobile Device, then on “Stop”
Make sure the service is stopped and click on “Start”

It remains only to wait for a complete restart. and you can reconnect.

Apple device malfunction

It often occurs if the smartphone has been jailbroken. Because of this, errors may occur in the operating system code. Hence it follows that iTunes does not see the iPhone 6 or other smart model.

How to save the situation? Put the device into DFU emergency mode:

For all models, a message should appear at the end of the manipulations in iTunes (picture above). We click on “Ok”, we start the process of restoring the smart. DFU helps fix a minor software glitch. After the end of disaster recovery, smarts will boot in normal mode.

Devices do not “trust” each other

The first time connecting the iPhone to the PC, the user will see the inscription:

You need to answer in the affirmative, then click on “Continue” in iTunes. If the request is rejected, there may be a problem with the synchronization of the devices. Only trusted PCs can connect to iPhones (for example, with X Space Gray), access content and settings on a smart.

Nuance: A warning about trust will appear every time you try to connect an iPhone to a computer, until the user answers in the affirmative.

iTunes does not see the iPhone: 6 reasons and ways to solve the problem

Need to upload tracks or videos to your iPhone from iTunes? But it was not so! iTunes Can’t See iPhone. So What Should You Do? The first step is to find out the root cause of why this problem occurred. Maybe the USB cable is damaged or there is a glitch in the program itself. Action. After finding out why iTunes does not see the iPhone, you can try to solve the problem on your own. Detailed instructions on how to do this are given below.

iTunes does not see iPhone on Windows 7/8/10: step by step instructions







Disconnect iPhone (e.g. XS Max Silver) from computer and close iTunes
Go to “Control Panel”. “Administrative Tools”. “Services”
Click on Apple Mobile Device “Stop Service”
Make sure to stop the service and click on “Start service”
Connect iPhone to Computer
Go to the properties of Apple Mobile Device, specify the startup type “Auto”

Computer does not see iPhone or iPad. There is a solution!

While the iPhone and iPad can completely dispense with a computer, there are times when you might need one. Well, since Apple’s technique is also not perfect and it may have errors, one of which I will try to help you solve.

One of the popular mistakes when working with iTunes is when the computer does not see the iPhone. There may be many reasons for this, but the most common cause of this error is: saved keys from past connections. Usually, each time you connect, the question “Trust this computer” should appear, but sometimes it does not appear. You can solve this problem in a few simple steps.

Update iPhone drivers on Windows 7, 8 or 10

If the above method did not help, for Windows 7, 8 or 10 there is another way to solve the problem when the computer does not see the iPhone, but it is more difficult. Need to install drivers on iPhone.

Go to “Control Panel” on Windows 7, 8 or 10 and select “Device Manager”

In the list, select the section “Universal Serial Bus Controllers” and find the Apple Mobile Device USB Driver

Click on it with the right mouse button and select “Update driver”

Now select “Search for drivers on this computer” and “Select a driver from the list of already installed drivers”

computer, does, iphone

Select Have Disk and navigate to C: \ Program Files \ Common Files \ Apple \ Mobile Device Support \ Drivers. in the folder select usbaapl and click “Open”

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Now you can open iTunes and check if he sees the device or not, if not, try restarting your computer.

Windows 7, 8, or 10 computer can’t see iPhone

Disconnect all devices from your computer and close iTunes

Press the Ctrl Esc buttons at the same time

Click on the magnifying glass icon or search field and enter% ProgramData% in the field press Return

On the Lockdown folder, right-click and select “Delete”

Restart your computer and iPhone. If you don’t do this, maybe error 0xE80003 will appear.

Mac doesn’t see my iPhone or iPad

I’ll start with a macOS-based Mac for iPhone and iPad. Naturally, due to the fact that this is one “family”, users are less likely to have a problem when the computer does not see the iPhone. But such cases do happen.

So, if your iPhone stubbornly does not want to see your Mac computer, try cleaning the contents of a special system folder. Lockdown. To do this, follow my steps:

Disconnect all devices from your computer and close iTunes

Go to Finder and simultaneously press cmd shift G
in the window that appears, enter / var / db / lockdown and click the go button.

You will be taken to the folder with the certificates of all devices that are ever connected to your Mac, they need to be deleted

Press the cmd a buttons at the same time and move the selected files to the basket using the “Move to basket” button or by simply dragging and dropping

After that, connect the iPhone to the computer and when asked to trust or not, you answer to trust. The Mac will now see the iPhone normally.

I wish my advice can help you solve the problem when the computer does not see the iPhone or iPad. I advise you to regularly visit my section of useful tips, you will learn a lot of new things yourself and help your friends solve problems with their devices.

Download and install the chipset

This method consists in downloading and installing the driver yourself. Depending on the motherboard, there may be an AMD or Intel chipset. Let’s consider an example of installing Intel chipsets:

  • Then we unpack the archive, in it we find the installation file. We will install it like any other software.
  • The main reasons why the PC cannot see the iPhone

    The most common sources of the problem are:

    Most of the above problems are much easier to fix than they seem. Let’s take a look at how to get an iPhone to work properly when connected to a computer.

    Intel driver autoselection

    Here you can make Intel select the necessary drivers for the system itself. For this, a special utility is used to scan the equipment and install the necessary programs.

    Follow the link, click “Download”. After that, install this utility, perform a search. When the software finds suitable drivers, it will be prompted to install them.

    Doesn’t sync with Windows

    The error may appear due to a problem in the service that is responsible for the functioning of iTunes. This service should be tried to be restarted.

    Doesn’t sync with Mac OS

    The issue may be due to a bug in the process that keeps iTunes working. We restart it.

    • We open “System Monitor” along the path “Finder”, then “Programs” and “Utilities”.
    • In the “CPU” section we find a process called iTunes Helper or AppleMobileDeviceHelper.
    • Select the found element with the left mouse button, then click on the cross in the upper left corner of the window, select “Finish”.
    • Launch iTunes, sync iPhone.

    Reinstall iTunes

    To fully control your Apple gadget, iTunes must be installed on your Windows computer. If this software does not function well, then it should be reinstalled or updated.

    iTunes official website: You can download the new version and then install it over the old one. The software will be updated.

    Chipset Driver Update (USB)

    All computers have a motherboard on which chipsets are installed. These chipsets are responsible for connecting various devices to the computer. For chipsets to function properly, they need drivers.

    In some situations, the drivers start to work unstable. Quite often this happens due to Windows system errors.

    It also happens that the computer cannot detect not only the iPhone, but also any other flash drives, phones. In this situation, it is necessary to update the drivers for the chipset.

    Restarting Apple Mobile Device Service

    The computer may not see the iPhone due to a glitch in the Apple Mobile Device service, so you should know how to restart this service on your computer.

    • On a Windows computer, click on Start and type Services in the search box. Run the found program.
    • Open Apple Mobile Device Service by Double Clicking.
    • Stop the service using the Stop button.
    • Make sure the “Startup Type” item is set to “Automatic”. Start the service using the “Start” button.

    If the problem persists, don’t worry, there are a few more ways to fix it.

    Damaged USB cable

    You can connect your iPhone to your computer using a USB cable or wirelessly. If you are using a cable and at the same time you have any connection problems (the computer does not see the iPhone, the iPhone is detected and disappears), then be sure to check it for damage. A damaged cable is very often the reason for the lack of connection between the phone and the computer.

    Most often, the cable contains obvious mechanical damage at the base (this is its weak point). But it may happen that the cable is broken in another place, and you cannot visually determine this. If the USB cable has been actively used for more than a year and you are faced with the problem of connecting iPhone to the computer, then try using a different cable.

    If the computer does not see the iPhone with a different cable, then the problem is not with it, but with the settings and software of the computer or phone. If the problem resolves, then you need a new cable.

    You can also try to restore the functionality of the old cable yourself, but, as a rule, repaired cords do not last very long and are damaged elsewhere.

    Installing the mobile device driver

    It is advisable to use this method if all the previous ones did not help. It was he who helped many users (especially owners of computers with Windows Vista and Windows 8).

    • Opening the device manager.
    • Click on the “Portable Devices” section, in the expanded list, call the context menu of the “Apple iPhone” item and click on the driver update button.
    • Next, select the option to search for a driver on a computer.
    • We select a driver from the list of already installed ones.
    • Click on the Have Disk button.
    • Click “Review”.
    • Go to C: \ Program Files \ Common Files \ Apple \ Mobile Device Support \ Drivers, select the usbaapl file and click OK.
    • Proceed with the driver installation by clicking on the “Next” button.

    iPhone & iPad not showing up in My Computer fix (Easy Fix!)

    Reinstall Apple Mobile Device USB Driver

    If the computer does not see the iPhone, and you are using a USB cable to connect, then try reinstalling the USB drivers for your phone. This is very easy on a Windows computer.

    • To get started, go to the “Device Manager”.
    • Go to the “USB Controllers” section and find the item “Apple Mobile Device USB Driver”.
    • Right click on it and delete.
    • Confirm the deletion in the window that appears and check the box as in the photo below.
    • After the corresponding driver has been removed, disconnect the iPhone from the computer and reconnect it. The driver will be reinstalled and the problem of synchronizing the phone with the computer will have to be solved.

    Resetting trust on a Windows computer

    • First, you need to enable the display of hidden files and folders in the computer settings. To do this, go to “Start”. “Control Panel”. “Folders settings”.
    • Next, open the Lockdown folder, which is most often located at C: \ ProgramData \ Apple \ Lockdown (for computers with Windows 7, 8, 10). If you are the owner of a Windows XP machine, then the Lockdown folder should be found at C: \ Documents and Settings \ All Users \ Application Data \ Apple \ Lockdown.
    • We delete all certificates. If the computer does not see the iPhone even after deleting the certificates, then try using the method described below.
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    The computer does not see the iPhone due to a crash in the phone

    The iPhone may not connect to the computer due to its own system crashes. over, it is not at all necessary that such a system failure will negatively affect the basic functionality of the phone. Visually, you may not even notice that something is wrong with the phone. Apart from the missing connection to the computer, everything will be fine.

    To eliminate this possibility, hard reset the iPhone. Recall that a hard reboot is performed by holding down the “Home” and “Power” buttons until a white “Apple” appears on the screen.

    If a hard reboot doesn’t help, try updating your iOS to the latest version. This can also help if an unknown glitch happened with the iPhone operating system.

    As a reminder, you can update iOS without connecting to iTunes. Just connect your iPhone to the Internet (preferably via Wi-Fi) and go to the “Settings” section. “Basic”. “Software Update”. Download and Install.

    You can also try resetting your iPhone to factory settings. For some users, this procedure helped to solve the problem with the connection to the computer.

    The computer does not see the iPhone. what to do?

    Problems of synchronizing a computer with a phone can bring a lot of trouble to Apple device owners. After all, in order to upload music or photos to the iPhone, iTunes and an active connection to a computer are most often used.

    As practice shows, many users do not know what to do if the computer cannot see the iPhone. That is why we decided to write a detailed article, which will consider the most common causes of this malfunction, as well as ways to eliminate them.

    Possible solutions

    The current is to blame for everything

    From time to time, the computer does not see the iPhone 4s (possibly another modification) due to problems in the power chip. Unfortunately, the part is expensive, and its replacement can cost about 3,000 rubles, and sometimes more.

    In addition, we must not forget that the firmware can also show character. Failures are especially frequent in the case of unofficial firmware. You need to return the phone to its “clean”, factory condition.

    Why the computer does not see the iPhone and what to do?

    The iPhone communicator is a legendary device and an object of desire for millions of people from all over the world. However, even with this phone there are difficulties. Let’s try to figure out why the computer does not see the iPhone and what to do about it. Apple’s phone is popular in our country as well. Despite the fact that this device is much more expensive than competitors, it is in incredible demand. it is prestigious and elegant.

    The destructive power of water

    Very often, the problem occurs when moisture gets into the smartphone. You might argue, “The computer can’t see the iPhone 3g, but I haven’t bathed with it.” This is optional. It is enough just to hold the communicator in a room with high humidity. This can cause serious problems, because moisture still gets into the interior of the phone.

    If you recognize your case in these lines, you must turn off the device and

    Why the computer does not see the iPhone: reasons

    So, you connect your iPhone to your computer, but the answer is silence. First of all,

    Take a look at the phone connector as well. chances are that the contacts have oxidized. To bring them to their normal state, it is enough to use the eraser by swiping it directly over the contacts.

    If, nevertheless, the computer does not see the iphone because of the cable, and it needs to be replaced, we advise you to purchase an original part. even if it is made in China, it costs a little more than a copy, it will work much longer. Counterfeits tend to fail and break down quickly.

    The computer does not see the iphone: the point is in the communicator

    If you find out that neither the USB port nor the cable is to blame for the problem, most likely the problem has occurred in the phone itself. In practice, often

    If, for example, the computer does not see the iphone 5 for the above reason, work on replacing the specified part will cost about 1000 rubles, possibly more. In this case, the price does not significantly depend on the modification of the communicator. Note also that sometimes iPhone owners change the cable on their own.

    However, without the necessary skill, it is highly discouraged to take such actions, since it is highly likely that you will not put the smartphone back together if you do not have professional knowledge in this area. Thus, along the way, something else can fail.

    iTunes App Not Noticing iPhone, or Software Issues

    To get started, reinstall the iTunes app by downloading the latest version from the official website. If that doesn’t help, let’s move on to setting up the operating system.

    If the “Windows XP” platform is deployed on the computer, you must do the following: close “iTunes”, having previously disconnected the device. We go to the “Start” menu, the “Run” item, and enter “services.msc” in the window that appears. A similar result can be achieved by going to the “Control Panel”, section “Administration”, item “Services”.

    Next, we find the item “Apple Mobile Device”, in a special window, click on “Stop”. After stopping, click on “Run” in the same window. As soon as

    If you have Windows 7 or Windows Vista installed on your computer, the action plan is as follows: go to the device manager, right-click on the “Apple iPhone” and select the “Update driver” function, which is present in the context menu that appears. Next, we search for the driver on the computer using the appropriate item.

    After that, we are interested in choosing a driver from the list of already installed ones. We turn to “install from disk”. In the dialog box that appears, click the “Browse” button. Go to drive “C”, folder “Program Files”, then. “Common Files”, then “Apple”, the “Mobile Device Support” we need, and finally the “Drivers” directory. Run the file “usbaapl”.

    Click “OK” in the disk installation window. Click “Next” and complete the driver installation. Open the program “iTunes” to check if the device is recognized correctly.

    If the problem occurs in the “Mac OS X” environment, disconnect the communicator from the computer by closing it in “iTunes” beforehand. Open the file manager called “Finder” and move several items to the “Trash”: the folder with the “iTunes” application, the shortcut of this program from a special launchpad, the files “AppleMobileDevice.kext” and “AppleMobileDeviceSupport.pkg”.

    We restart the computer, delete the contents of the “Recycle Bin”, restart the computer again. Downloading the latest version of the iTunes application for the Mac platform. We connect the device and use iTunes. So we examined the main cases in which the computer does not see the iphone, as well as ways to solve this problem. Just a few simple steps can help you get rid of the problems that have arisen, but if this does not happen, you should take the device for deep testing to a service center as soon as possible.

    Checking Apple Mobile Device USB Driver

    When a Windows computer does not see an iPad or iPhone, be sure to check if the Apple Mobile Device USB driver is installed. When you install iTunes, it should install automatically. Its absence prevents Windows from seeing a smartphone or tablet.

    Open Device Manager by right-clicking on the Start Menu.

    Find the section “USB Controllers” in the manager and open it. Inside must be the Apple Mobile Device USB driver.

    In the case when “Unknown device” is displayed instead of the driver, connect the smartphone via another cable or to another computer. If that doesn’t work, bring your iPhone, iPod or iPad to the service.

    Checking the connection

    Make sure the problem is not a cable issue before proceeding with the software troubleshooting steps.

    • Make sure the cable is securely connected to the iOS device and to the computer.
    • Try plugging the cable into a different connector on your Mac or PC.
    • Check your Lightning or USB-C port for dirt and dust. Dust often clogs into the connector, which interferes with contact.
    • Connect your iPhone to your computer with a different cable. If this helps, you just need to replace the cable.
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    If, after completing these steps, your iPhone does not connect to your computer via USB, let’s move on.

    Troubleshoot iTunes on Windows

    If your Windows computer and iTunes can’t see your iPad, iPhone, or iPod when connected, follow these steps:

    • Turn off your PC and iPhone, then turn them on again and connect with a cable.
    • Make sure that when connected to a PC, your iOS or iPadOS device is unlocked and displays the Home screen.
    • Update iTunes for Windows to the latest version. To do this, open iTunes, select “Help”. Check for Updates.
    • When you connect your iPhone to your computer, pay attention to the notifications on your phone. Click Trust This Computer. To see the notification, you need to unlock your smartphone.

    Ignoring this window is the most common reason why iPhone won’t connect to computer.

    If you see the question “Trust this computer?” again, you may not have iTunes installed at all. Download the latest iTunes for Windows from Apple’s official website and install on your PC.

    Please note that you do not need to put your device into DFU recovery mode when performing any of these steps.

    If the above does not help, you need to check the Apple Mobile Device USB Driver.

    Why can’t my computer see my iPhone, iPod or iPad via USB

    A notorious situation: you connect an Apple smartphone or tablet to a computer, it does not recognize it, but it charges. At the same time, iTunes does not see the iPhone, iPad, or iPod, or an unknown error or error with the code 0xE is displayed.

    The most common problem encountered by owners of iPod classic, nano and shuffle, iPhone 4, 5s, 6 and 7 when connecting them to Windows 10 or any other Microsoft operating system. Owners of computers on macOS face this much less often.

    Apple uses iTunes (or Finder on a Mac with macOS Catalina) to manage, update, and restore iOS and iPadOS devices. Below we will explain why the computer does not see the iPhone via USB and what to do to solve the problem.

    Updating the Apple Mobile Device Driver

    If the driver is displayed in the manager, then to solve the problem with detecting the smartphone, you need to update it.

    This is done very simply without an Internet connection. I will give an example on Windows 10, but for Windows 7 or XP, the update is carried out in the same way.

    In the task manager we find the section “Portable devices”, we see there “Apple iPhone”.

    If there is no Apple iPhone item in Windows Device Manager, you need to connect your smartphone to your PC using a USB cable. If it doesn’t help, reinstall iTunes.

    Open “Apple iPhone”, go to the “Driver” tab, click the “Update driver” button.

    In the next window, you need to select the driver from those installed on the computer.

    Next, select the USB MTP device and click “Have Disk”.

    It remains to indicate the location where the driver is located. To do this, in the next window, press the “Browse” button and go to the folder:

    Program Files / Common Files / Apple / Mobile Device Support / Drivers

    This folder contains a driver file named usbaapl64.inf or usbaapl.inf. Select it and install.

    Now, disconnect the USB cable from the iPhone and restart your computer. Then connect the device to your PC and open iTunes. The problem will be solved.

    Troubleshoot iTunes for Mac

    If your Mac can’t recognize your iOS or iPadOS device, you need to do the following:

    • Check the USB connection, inspect the cable connector for dust, try using a different USB port and a different cable.
    • Make sure you click the Trust button on iOS when connecting to your Mac (Trust This Computer dialog box).
    • Reboot your iOS device.
    • Reboot Mac.
    • Check for software updates on your Mac. For example, you need to update the operating system to macOS Catalina or install a local update so that the Mac connects to the iPhone on iOS 13. If necessary, you will see a corresponding message on the computer screen.
    • If you have an antivirus for Mac installed, disable it for the duration of the connection. This could be the reason why the Mac computer or MacNook laptop does not see the iPhone via USB.

    Finally, check if your iPhone, iPad or iPod is detected on Mac. To do this, in the top menu, click on the Apple and open the “About this Mac” item.

    In the “Hardware” section, open the USB section and your iPhone, iPod or iPad should be displayed on the right side of the window.

    If your device is not displayed, all that remains is to contact Apple technical support or service.

    We hope this guide helped you solve iPhone, iPad or iPod display problems in iTunes. If you have any questions, ask them in the comments, we will try to help.

    What to do if your computer can’t see your iPhone?

    Sometimes, connecting the iPhone to the computer, nothing happens: the icon does not appear, there are no windows on the screen. What to do in such cases, and how to make iTunes recognize and see the device?

    Apple uses iTunes in its ecosystem to manage all of its iOS devices. Thus, you can solve various tasks: updating and restoring any software, transferring your photo and video files, making purchases, etc. But what if iTunes doesn’t recognize your iPhone?

    Check Apple Mobile Support.

    When iTunes for Windows is installed, a plug-in called Apple Mobile Device Support is loaded with it. Follow these steps to check for the presence of this program:

    • Open “Search” (in the upper right corner in Windows 8/9, lower left in Windows 10) and search by typing in the window. “control panel”.
    • Find and make sure Apple Mobile Device Support is installed.
    • If you do not find Apple Mobile Device Support in the list of installed programs, then you need to reinstall iTunes for Windows.

    Troubleshoot iTunes for Windows if your computer can’t see your iPhone.

    If you have a Windows computer and it does not see the Apple device connected to it, then follow these steps:

    • Turn off your computer and iOS device, then turn them back on.
    • Update iTunes on Windows PC. Open iTunes and select: “Help” “Updates”.
    • While connecting, be attentive to all dialog boxes in Windows. Especially when the system asks you whether to trust the connected device.
    • If the “Trust this computer?” Window appears repeatedly on the iPhone screen, then you need to install the latest version of iTunes for Windows.

    Check iPhone connection to PC or Mac.

    Before sinning on devices and software, first make sure that the reason is not in the cable. Quick steps to check a wire:

    • Check that the USB cable is securely connected to your iOS device and to your computer.
    • Try using a different USB port on your Mac or PC and see the result.
    • Check the Lightning port (or 30-pin connector) on your device for debris. Sometimes, dust, other dirt gets into the slot and contacts, which prevents the device from connecting.
    • Try using a different USB cable.

    iPhone and iPod Not Showing Up On Computer FIX. Windows 10/8/7

    Troubleshoot iTunes for Mac if your computer can’t see your iPhone.

    This is less likely, but if, suddenly, your Mac could not recognize / see the iPhone device. In this case, for self-troubleshooting, we recommend the following, simple steps:

    • As above, check the USB connection: check the connector for dust, try a different USB port or a different USB cable.
    • Reboot your smartphone.
    • Reboot Mac.
    • Check for iTunes software updates on Mac.

    If you still have questions, or want to get more detailed advice, write to us in social networks, or call: