Samsung Smart Tv Does Not Work

Galaxy S20 series. Usage guide

Samsung Smart Tv Does Not Work

Select Product to Download Manuals and Software Select Model Name to Download User Manuals and Software Document

  • Audio engineering and technology
  • Mobile devices
  • Appliances
  • Laptops, monitors and printers
  • Photos and cameras
  • Data storage


Tips for using Smart TV

Find more information

Warranty terms and conditions for Samsung appliances

Here you can find answers to frequently asked questions about Samsung technology

Instructions for saving personal files from a tablet or smartphone

For the ultimate Galaxy Z Flip and Galaxy Fold experience

Exclusive service for owners of premium vehicles

New service for Galaxy Fold owners

Here you can register your device, consult or sign up for a service center

Learn how you can extend the life of your battery by using and charging it correctly.

Dispose of your old phone in an environmentally friendly way

Samsung Extended Warranty Program

Getting Started with Samsung SmartThings App (Android and iOS)

Intel AMT / SBT Elevation of Privilege Vulnerability

Application for viewing multimedia content from a mobile device or computer on a Samsung Smart TV

Important information from support

Samsung Galaxy Display and Back Panel Replacement Prices

Get your laptop service abroad.

Review the latest Samsung Terms of Service and Data Backup and Deletion Policy

Get remote support from a technician for setup and troubleshooting

Quick tips for Note10

Configuring two-factor authentication. Secure your account with password protection and optional verification method when logging in.

What help do you need?

Select a product to display help Select a model name to go to Solutions Tips

  • Audio engineering and technology
  • Mobile devices
  • Appliances
  • Laptops, monitors and printers
  • Photos and cameras
  • Data storage


Disable or uninstall software that was installed shortly before the crash. Scan TV for viruses

To avoid conflicts between the software and the hosting service, you will have to temporarily abandon programs and widgets installed at about the same time as the problem occurred. If there are several such programs, uninstall them one by one. After deleting each, check if the problem is fixed.

Infection of Smart TV with malware often provokes several multifaceted problems at once. For example, the failure of certain applications and the failure of some system functions. A complete calculation of the symptoms of a viral infection of Android devices. In this article.

If the antivirus cannot cope with the malware, or after removing it, YouTube has not recovered, reset the system to factory settings.

How to localize and eliminate the source of failure

First, remember what events preceded the problem and try to apply the solution that best suits your case. If there is no result, proceed to the rest. If the failure occurs for no apparent reason, follow the instructions in a convenient order.

Check your Google account

If the hosting starts, but does not download content, go to its settings and click the sign out button, and then sign in again.

Check if other services are available for your Google account, such as Gmail. Try to log in to YouTube with a different user account.

If problems only arise in your account, check its settings and make sure that it is not blocked by security programs.

Clear YouTube history, cache and saved data

Below is the sequence of actions on Android TV. If your TV is running a different operating system, this solution may not work for you.

  • Open system settings and go to the “Applications” section.
  • Find the YouTube service in the list, clear the cache and delete data one by one.

If YouTube opens, but does not work correctly, for example, does not download content or does not read the playback ID, clearing the history sometimes helps:

  • Run the application.
  • In the left column menu, click the “Settings” button.
  • Clear browsing history (Hourglass icon) and search history (Magnifier icon) one by one.
  • After that restart the application.

Make sure your TV has enough free CPU and RAM

Often, problems with the launch of resource-intensive content, includings and movies in high definition, arise due to the overload of the processor and memory of Smart TV by other running programs.

To exclude this version, just turn the TV off and on again.

Check your app version. Reinstall

It happens that the hosting application is not something that does not work, but does not even want to be installed on the TV. Perhaps this is because you are trying to put a version of YouTube for smartphones and tablets on your TV, because in the Google Play market, its icon looks the same as that of a television.

The service application for Android TV can be downloaded here.

Software problems

A common problem with Smart TV is that outdated software is not compatible with updates on the provider’s servers. And if there is no Internet, where can I get the new software? All that remains is to look for a working Internet on another device, for example, on a stationary computer, search, write to flash drives and from where to install it on a TV.

The cause of problems with Smart TV may be an elementary lack of work of the Internet channel or a weak signal. The problem will fix itself after a while. over, the provider’s customer support staff themselves may not be aware of the violations.

Read more:  Samsung Smartphone Won'T Turn On


With a wireless connection, the very first thing you can do is disconnect the router and TV from the network. Remove the plugs completely from the sockets and wait a few minutes. Then connect the router from the beginning and wait until it enters normal operation. After that, you can turn on the TV and try to connect to the Network.

If restarting the equipment does not lead to a positive result, you can try to start checking the TV.

  1. Enter the Menu;
  2. Further Configuration;
  3. Cleaning Internet Applications;
  4. Clean up application memory.

Nothing has improved? Call the technical support of the service provider and tell them what messages appear, what exactly the TV says about connection problems.

Smart TV does not work: instructions for solving the problem

What to do if Smart TV does not work? After switching on, a message appears about attempts to connect to the Network, but the connection does not occur for a long time.

If possible, you need to check if the Internet is working. It is likely that the provider’s servers are undergoing preventive maintenance or the equipment and software are being updated. To find out exactly what is happening with the network, you need to call the technical support of the provider.

If the Network works normally on other computers, there may be problems with the firmware of the router, with the adapter and TV settings. If the router normally distributes the network, the adapter finds a connection, but Smart TV still does not work, the TV settings could be lost.

I need to update the router firmware

The problem may be caused by an outdated firmware version. In this case, the situation will be resolved after updating the firmware of the router or the TV itself.

For some TV models, the cause of the malfunction may be a mismatch in the MTU level. precisely, you can find out this question from your provider. If there is such a problem, the customer support team already knows about it. It is likely that they will tell you how to fix the situation. Lowering MTU sometimes helps. Start decreasing by a few units and see if getting better with the Internet. If you receive a notification about an invalid MTU when you try to connect, you must change it to the specified.

External electronic devices that have emitters of electromagnetic waves, such as a microwave oven, can also interfere with signal reception. It is advisable to place the TV and the router as close as possible and so that there are no large metal objects between them. Even an ordinary refrigerator can serve as an obstacle to the transmission of wireless Internet.

Try to connect to the network manually

First, find a subscription service agreement. You will need the data provided by the provider to connect to the network. Enter Menu, then Configuration, Network Settings, Static IP, Static Configuration. All data received from the provider must be accurately and accurately entered in the settings. After that, click OK and try to reconnect Smart TV.

If the malfunction repeats and the same notification about unsuccessful connection attempts appears on the screen, call the service provider and tell them that you have changed the equipment. The operator will need to provide the MAC address, which can be found in the Network Settings menu.

Router malfunction

The router could have broken down, and the TV settings are not to blame. Maybe someone you know has a router and it will be possible to connect your device from a new device. If the malfunction really lies in the router, after replacing it, the Internet should connect and configure automatically, without additional manipulations.

If the router has been in operation for a long time, there might have been some innovations in the methods of signal transmission. And then the old router simply won’t work on the new system. There is an opinion that equipment manufacturers and Internet providers purposefully carry out such manipulations in order to stimulate narrators to timely purchase more modern equipment.

Some routers will need to be manually connected and configured for each TV, while others with factory firmware easily find the network.

Smart TV does not work. Possible malfunctions and their elimination

Equipment manufacturers are trying in any way to facilitate the process of connecting and configuring their equipment. Smart TVs are no exception. It would seem that it is easier. They took it out of the box, plugged it into a DC network, connected it to the Internet and you’re done! But everything is not always as simple as it seems. In this article, we will determine why smart TV does not work, the main problems with setting up and connecting the TV, and also show you how to fix them.

Connecting Smart TV to the Internet

Smart TV Internet Connection Diagram

The most common scheme for connecting home devices to the Internet is via a WiFi router, into which a cable from your Internet provider is connected. Routers come in different models, colors and shapes, but the principle of operation is the same for all. To receive the Internet from the provider and transmit a signal to devices via WiFi or cable.

The preferred method of connecting the TV to the router is cable. It is the cable connection that can provide the necessary speed for streaming. No matter how good your home WiFi router is, be aware that the data transfer speed over WiFi will definitely be lower than through a cable. The further the device is from the router, the older the router itself, the lower the speed.

And so, most likely you already have a router at home that “distributes” the Internet via WiFi to all your devices. Laptop, smartphone, tablet, etc. Everything works great and no problems arise. But when you try to connect the TV to the Internet through a router, problems begin to arise:

    As practice shows, about 35% of users do not remember the password for their WiFi. How to be? Remember the master who set up the router, call him, ask for a password? Reset router to default settings? There are simpler solutions. If the apartment has a laptop that has already been connected to WiFi with Windows XP / 7/8/10 installed on board, then you yourself can easily spy on the saved password. To do this, just go to the Network and Sharing Center. Manage wireless networks. Properties of the WiFi network we need. The Security tab and check the item “Display entered characters”
Read more:  How To Disconnect Samsung Tv From Wai Fay


As it was established. As a result of a failure that affected almost ALL the available series of Samsung Smart TVs, the TVs cannot connect to the Internet.

Network failure, no network, no internet access

Everyone has the same problem. There is no Internet connection on the TV, although the rest of the devices in the house are regularly connected to the World Wide Web.
The workaround for the problem (until Samsung fixes the problem) is as follows:

In the network settings, set the DNS server manually and set the value:

The settings window images may differ depending on the model:

Smart TV problems

Sometimes it happens that the TV seems to be connected to the Internet, but still does not go into the smart one. After making sure on another device that the problem is not in the Internet connection, we begin to look for problems on the TV:

  1. Technical work on the manufacturer’s servers. You just need to know that someday it may happen. Nobody will warn you about the start of work, and you will only know that everything is in order the next time you turn on the TV # 128578;
  2. Outdated smart tv firmware is also a common problem. Usually, TVs are automatically updated via the Internet, but there are also crashes. Then you have to either start the update manually via the Internet, or download the update file to a USB flash drive and update from the flash drive. Old firmware can cause non-working applications, for example. Youtube on Philips TVs. Attention! You only need to download the firmware designed specifically for your TV model! Installing the wrong firmware can harm your TV.
  3. Hardware malfunction of the TV. If software errors can be corrected at home, then, in case of problems with hardware, it is better to contact a certified service center (especially if the TV is under warranty).

We hope this article will help you at least a little with solving smart TV problems. Our experts are always ready to help you. Contact!

App TV features

Naturally, you will not surprise anyone when you hear that using standard browsers is used to enter the world wide web. But this is on the computer, but what about the TV? It turns out that the result does not change from the rearrangement of the terms, that is, on the TV, the browser is also used to access the Internet. Samsung has installed its own standard browser that comes with the Smart TV. It is called App TV and you can immediately find it when you go to the menu.

Users claim that this browser is one of the most functional in comparison with similar options, but from other manufacturers. We will not rate it, since each user decides for himself how much this configuration suits him or not. Nevertheless, consider the features of this application:

The program is built using Flash technology;

The browser is multitasking, especially when compared to other peers;

In the process of work, it allows you to open a large number of windows without compromising functionality.

In addition, Samsung has released several interesting add-ons that improve browser performance. Here are the coolest ones:

Ability to support HTML5 protocol;

Ability to work in WebKit-based.

Browser update on Samsung Smart TV

It is high time to forget about those times when TV channels from other countries showed the ceiling of the TV functionality. Now, the level of development of these devices has increased so much that it is no longer possible to call them TVs, because in terms of capabilities they are more like computers. It is not surprising that now such a technique is called nothing other than Smart TV, which means, a smart TV.

How to download and install a browser on a Samsung Smart TV

Often, owners of smart TVs are poorly versed in how to install a new browser there, and whether it is possible at all. This is indeed allowed on many models, but not on all. Therefore, before you take any action, you need to find instructions for your TV. Read if it is possible to replace a web browser on it, for example, with Yandex or Google, which are popular today.

If so, then you should follow these steps:

Samsung Smart TV has a special assistant called “Smart Hub”. To immediately get into this application, you need to take the remote control and press the bright hexagonal button;

A window will open where the user can see a list of programs that can be downloaded and installed on the TV;

Searching for the desired browser is very simple. You can either rewind the sentences until you find the one you need, or enter the required application into a special search bar;

After the choice has been made, the application must be downloaded and installed.

How to update browser on Samsung

Most Samsung TVs have a browser built into the firmware and it can only be updated by updating the entire firmware. Naturally, this creates problems, since the manufacturer often overlooks that Smart TV is a TV for surfing the Internet, therefore, improvements for the standard browser are not added to the software.

How can you update it so as not to lose the set of functionality that it already had? It’s a matter of luck.

It is most convenient to read the description of the new firmware, what features it adds, etc.

You can also search the Internet for comments from those users who have already tried the update, and share your impressions on specialized forums.

If there is no suspicion about the quality of the new firmware, then you can install it. This is done according to the standard principle:

Next, go to the “Support” section;

Choose “Software Update”;

Seeing that there is a possibility of updating, clicks on “Ok”.

It remains to wait for the download, carry out the installation, and the browser, along with the entire system, will be updated.

Sony Bravia

What to do? Do not try to reset the settings or perform a flashing, it is checked, it does not help. The only option is to broadcast a signal from another source or run a in a browser.

Read more:  How To Enable Samsung Galaxy S8

Why YouTube does not work on Smart TV?

Youtube is the largest hosting at the moment. There are several reasons for the popularity of the site:

  1. It is absolutely free for users.
  2. Everyone can download.
  3. Bloggers get a number of ways to monetize.
  4. A paid subscription is provided, which allows you to remove ads and get access to additional materials.
  5. Mobile and TV Apps Released.
  6. Youtube can become a full-fledged replacement for TV programs.
  7. The site provides content for every taste.
  8. The service is gradually evolving and getting better over time.
  9. It attracted many “creators”, and the quality of the content is improving every year.

A dedicated YouTube client is provided for TVs that support smart TV. It allows you to comfortably watchs and you do not need to use a browser for this purpose.

But why doesn’t YouTube work on TV? If there are problems with the application, then you need to find the cause. Let’s list the possible options:


On Philips TVs, the problem is also related to updating the standards. In the new version of the software, the manufacturer added support to ensure the stable operation of the YouTube application.

But keep in mind that some TVs do not support the new standards. Therefore, for owners of such devices, the application becomes completely inaccessible.

Try updating your TV to the latest firmware. If your device supports the implemented standards, then you can continue to use the application and watchs in the official client.

If you have any questions or complaints. Let us know

Youtube does not work on Samsung TV

On Samsung TVs, YouTube problems are mainly related to the abandonment of support for older models. In 2017, Google announced that all devices released prior to 2012 can no longer be used to watchs in the official app.

What does this mean? Only that YouTube will no longer work on devices released before 2012. This limitation cannot be circumvented, the company has changed the standards and the official application is not available.

On LG TVs, the app sometimes disappears after a firmware update. The solution to this problem is simple:

How to return YouTube if it disappeared on smart TV?

If YouTube disappeared on the TV as a result of the refusal to support old devices, then you will not be able to return the application. Don’t waste time updating, resetting and other manipulations.

Why YouTube doesn’t work on TV: reasons and what to do?

Youtube not working on TV? Some users are faced with a similar situation. Let’s explore the possible causes and solutions to the problem.

Why YouTube disappeared on Samsung Smart TV and many others. Probably it’s all about advertising

But in fact, such a misfortune befell not only the owners of the Korean manufacturer’s TVs, but also many others (LG, Philips, Sony, Panasonic, etc.). Also, various media attachments and “smart” home theaters were handed out.

And the thing is that Google officially announced that from June 30, 2017 it will stop supporting the YouTube widget on all Smart TVs released before 2012 inclusive. These are the pies, brothers.

The main factor for making such a tough decision was allegedly the fact that new functions that constantly appear in this application will no longer be able to be supported on older platforms.

But hypotheses are circulating on the Internet that, firstly, this is how users are stimulated to buy new TV sets, and secondly, in the old version of the widget, Google had problems with embedding commercials. And this is their earnings.

So, there are publications on the Web where it is proposed to download the installation archive of the widget, then unpack it on a USB flash drive, then insert it into the TV, turn it on and the application supposedly appears in the list of installed.

I don’t know, maybe this scheme worked before, but now it still gives an error on the latest firmware of the 2012 Samsung UE 40 ES 6100 TV. In general, apparently, the developers have finally stopped support.

But here the free version of the popular ForkPlayer application comes to our rescue. Remember, I already told you a lot about him. If you forgot, here is a useful link. We launch it and see the coveted inscription “YouTube” on the main screen.

Here we have access to search, channels and playlists. There is a function of adding channels to favorites, which is very convenient. The so-called trends are also displayed on the home page.

But there are also disadvantages. For example, for some reason FokPlayer does not open some links, especially when trying to play old musics. It also lacks authorization, but by and large, let’s agree that there is a PC for comments.

The second option, which will help in this situation, is the equally popular NstreamLmod widget. The bottom line is that many of its playlists have a YouTube viewing function. You can read more about this in this publication.

And to make it easier for you to understand all the variety of portals presented, I can recommend a playlist called SmartON. As far as I understand, access to this hosting is provided free of charge and it is made very convenient.

As you can see in the screenshot below, there are sortings by quality, date added, rating and so on. An important advantage that this way of viewing has is that absolutely all links from YouTube are opened, there are no problems.

But there is another important nuance. Lmod. This is a paid application. And what if you don’t want to pay for anything? Then use its free clone, a widget called NstreamPal. It also has a huge number of playlists, including the above.

And you can also recommend the portal “ALEXKDPU”. The most interesting thing is that its administrator is the developer of the first application from our today’s story, ForkPlayer. But here, oddly enough, there are no problems with opening some links.

Well that’s all, friends, now you know why YouTube disappeared on Samsung Smart TV and where to look for it. Please write in the comments what you think about everything that happens and which way of viewing you have chosen from the proposed ones. And for dessert today is very interesting.