Samsung Internet Does Not Work
Checking for Internet access
Before looking for the cause of an error in the operation of a smartphone or router, make sure that everything is in order with the Internet. What could be wrong with him:
- You did not pay, so the provider has suspended Internet access. Make sure the wire has network access.
- In the settings of the router there are restrictions on visiting certain sites or a limit on traffic (a common practice for open networks in public places).
- Problems arose on the provider side.
After eliminating these factors, proceed to diagnostics to understand which device is hiding the cause of the problem.
The easiest way is to connect to the wireless network from another phone / tablet / laptop. If another device goes online, then the problem is in the phone, which cannot establish a correct connection.
Android phone has no internet via WiFi
️️️️️ Now I will tell you what to do when there is no Internet via WiFi on the Android phone. Those. The connection to the network itself is there, the wifi icon is active, but it is impossible to access the Internet and messengers (Telegram, Viber, Skype) and other applications (Instagram, VKontakte, etc.) do not connect.
This article is suitable for all brands that produce phones on Android 10/9/8/7: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.
Attention! You can ask your question to a specialist at the end of the article.
In most cases, restarting the smartphone or router that distributes the wireless network helps. Another reason may be a software error in the phone and incorrect configuration of the router.
No internet due to a failure in Android itself on the phone
Reboot your phone. If a minor system failure was the cause of the problem, restarting the system will fix it.
After restarting, while saving the error, you will need to “Forget the network” and then reconnect to it.
- Open the settings.
- Select the “Wi-Fi” section.
- Find the network, click on it and hold until the action menu appears. Enlarge
- Select “Remove“.
- Turn off Wi-Fi. Turn on after a few seconds.
- Click on the previously deleted network, which will be discovered by the device again.
- Enter your password and connect.
Forgetting the network and reconnecting helps eliminate the Wi-Fi mismatch between the phone and the router.
If removing the network did not help, check the status of the proxy server on your phone. It should be off:
- Go to the “Wi-Fi” section of the settings and select a network to connect.
- Check the item “Advanced” (“Advanced settings”).
- Make sure the “Proxy Server” field is “No”.
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Another reason that the phone does not go online may be the wrong date. To check and change it:
- Open the settings.
- Select the “Date and Time” section.
- Set the time and date manually or check the “Network date and time” and “Network time zone”.
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After setting the correct date, connect to Wi-Fi. If the wireless network really works, you can go online.
Checking and configuring the router
If, as a result of a kind of diagnosis, you found out that problems with Internet access occur on all devices that connect to the same wireless network, then look for the cause of the error in the router settings.
Restart your router first. Disconnect it from the mains for 10-20 seconds, then turn it on. Make sure the device is close enough to the wireless network source that nothing is interfering with the signal.
Take a look at the settings and try changing them a little:
- Open the Wireless Settings in the router interface and set a different channel.
- Change the wireless network operating mode. For example, from 11bg mixed to 11n only. Enlarge
- In the wireless security settings, select WPA2-PSK security and AES encryption.
- Make sure the correct region / country is selected in the router settings.
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When connecting to an open public network, check to see if you have passed the web login. Usually, when you try to connect to Wi-Fi in a shopping center, a browser is launched with a page for entering a phone number. If you don’t, you will be connected to Wi-Fi without Internet access.
6. Check another browser
Test the internet in another browser. Two browsers are preinstalled on Samsung devices: Chrome (may be in the Google folder) and Internet (may be in the Samsung folder).
If the Internet works in another browser, delete the data of the browser in which the Internet does not work.
If the Internet does not work in another browser, go to the next recommendation.
4. Select a SIM card for Internet access
If your device has two SIM cards, check that the correct one is selected for using the Internet: go to Menu → Settings → Connections → SIM card manager → Mobile data → select a SIM card.
If the desired SIM card was not selected, restart the device and check if the Internet is working.
If the required SIM card was already selected or the Internet did not work, go to the next recommendation.
1. Reboot your device
If the internet stops working suddenly, restart your device. Such a problem may be due to a failure in the connection to the operator’s network, and restarting it will fix it.
Check if internet is working after reboot.
If after restarting the Internet does not work, go to the next recommendation.
9. Insert a SIM card from another operator
To localize the problem, put a SIM card of another operator from your device, configure it and try to go online. This will help you understand where the problem is: in the device or at the mobile operator.
For verification, it is important to insert a SIM card of another operator into your device. It is useless to insert your SIM into another phone.
If the Internet works with a SIM card from another operator, then the problem is in the operator’s network. Contact him for advice.
If the Internet does not work with a SIM card from another operator, then the problem is in the device. Move on to the next recommendation.
2. Turn on the Internet on the device
The Internet on the device can be enabled or disabled using a special switch. Swipe down twice from the top of the screen to find Mobile data and make sure this switch is active.
If the switch is grayed out, turn it on and restart the device. Check if the internet is working.
If after restarting the Internet does not work or the switch was active, go to the next recommendation.
Why the internet might not work
The problem can be with the device itself, or with the network of the cellular operator or the SIM card.
To find out the reason and restore the Internet connection, use the recommendations below in order.
Click here if a system application that is updated with firmware is broken
Delete the data of the application that is causing the error.
Power off and on the device.
Check if the error is gone.
If the error disappears, the device is OK.
If the error persists, do a data reset.
Application has stopped error on Samsung Galaxy. 3. If the window with an error does not allow opening the settings
If the app is downloaded, uninstall it in safe mode.
If the application is a system one, reset the data using the buttons.
. 2. How to fix the error
To fix the error, first of all, you need to figure out what type of application the application belongs to:
System, which is updated with firmware;
System, which is updated through the Play Store;
Loaded.
The procedure depends on the type of application. Below you will find instructions for various occasions.
Delete the data of the application that is causing the error.
Power off and on the device.
If the error disappears, the device is OK.
If the error persists, return the application to the factory version.
Check if the error is gone.
If the error disappears, the device is OK.
If the error persists with the factory version, do a data reset.
Why does samsung galaxy a50 have a bad connection over the Internet?
If your Samsung a50 does not catch the Internet well, then if the update does not come out, then the connection may not be fixed. Here is one of the posts on the official forum.
“Hello! It’s been a week since I bought the new Samsung Galaxy A50 and I got a massive headache! This is my first Samsung phone and the experience is really very bad.
The phone is really bad at catching the 4G network. I used SIM cards from Vodafone and others and none of the 4G networks work normally in this phone, then in the same place other smartphones catch the network perfectly.
There is always only one signaling band, which causes me to face problems such as slow internet, call forwarding and my email hangs in outgoing!
There are many users who are complaining about the same problem. I went to the service center, they only hard reset my phone and returned it to me. It didn’t solve anything.
I highly recommend everyone not to buy a Samsung Galaxy a50! You will eventually regret.
I want the company to take note of this and resolve this issue as soon as possible or give us our hard-earned money back! “
As you can see from the message, a lot is clear. If everything worked for you before, then try the following options.
One of the widespread problems that inevitably occurs is related to the loss of a network connection.
An intermittent Wi-Fi connection usually occurs when your device receives a weak signal from the wireless network, for example, when it is much further from the router.
The further the distance between your Samsung a50 and the network equipment, the more poorly the Internet will work.
Therefore, whenever you experience Wi-Fi failure or intermittent internet connection, make sure the phone is in the specified range and there is a strong connection.
You may be dealing with a software problem if not hardware damage to your phone.
First solution: restart your router. Restarting is often required when network problems occur.
This helps to eliminate errors that cause the network to become unstable or not work at all.
Second solution: restart your phone. Performing a reboot can also be the key to solving the problem if it is related to minor bugs and software glitches.
It also helps to clean up internal memory for better and faster performance.
Press and hold the power button and volume down button at the same time for about 10 seconds or until the device reboots.
This restart is the simplest effective solution to problems without affecting the data stored in the internal memory, so you will not lose anything.
Third solution: disconnect from the network and then reconnect. A simple yet effective workaround that many people use when faced with occasional network connectivity issues is to turn it on and off.
Fourth solution: reset network settings on your phone. Your network can be caused by some bad apps crashing, and when this happens, expect your network connection to become unstable unless it crashes.
Apart from bad apps, invalid network settings on the phone can also cause the same network problems.
A possible fix that you can try in this case is resetting your network settings. This will restore your network settings to their defaults, and then you can reconfigure communications accordingly.
Fifth solution: forget or delete the network on your phone. It is possible that the network is damaged and therefore not working properly.
In this case, you can probably fix the problem by removing the wireless network and then reconnecting the device.
It’s like connecting your phone to the network like it’s the first time, so you should be fine.
Other options. Check with your network service provider / ISP and check if there are ongoing interruptions that could cause an intermittent problem in your location.
Contact Samsung Support to discuss the issue if your network connection starts to drop after installing a new software update on your device.
It might be an update bug that requires a different update that contains a hotfix fix. Success.
What to do if the Internet does not work on your phone
Few people have not faced a similar problem. It seems that everything should be in order: the phone is working properly, the SIM card is inserted, the contract with the provider has been concluded. But there is no Internet access. And just about he was still there, and after a minute. As it had been. A familiar situation, isn’t it? If the Internet does not work on your phone, then do not despair and rush to the service center at breakneck speed.
With very little effort, you can really cope with the problem without someone else’s help. Internet on the phone is configured somewhat differently than on a regular personal computer, and this often causes difficulties for users. Which interface elements are responsible for setting up the connection? What are the possible reasons for denied access to the network? We will consider all these questions in our article. The most commonplace reasons are the least paid attention to. And completely in vain. Here is a short list:
- The Internet on the phone is disabled for non-payment. That is, you have a negative balance in your account.
- Your phone won’t connect to the internet because you are out of range.
- Data transfer option lost.
- In all other respects, a normally working mobile phone did not go through the automatic registration procedure.
The probability of the above is rather high. It is with checking these options and troubleshooting these problems that we will begin our fight against the disappeared network.
Restoring settings automatically
It so happens that the device has lost its network settings. It is not difficult to restore them and you can do it in two different ways: get the settings from the operator or perform the configuration manually. The first method is, of course, preferable. Simply because it is simpler. You don’t need to boggle your head with all sorts of technical details. For some time now, this service has become available with every mobile operator. To download the settings from the provider’s server, you need to call a specific number or send an SMS to the number. For Beeline, this is a call to 06503, for MTS. SMS to 1234, Megafon receives SMS to 5049, and Tele2 is waiting for your call to 679.
The simplest tests
First, we check the balance. Each provider offers a different method. Read the instructions or dig into the contact list. Usually there is a corresponding number. To obtain information on the account, dial, then a three-digit code (unique for each operator), followed by the # symbol and press the call button. In response, the display shows the amount of the amount available to pay for calls. If the wallet is empty or there is an overrun of cash, replenish the account and the Internet will appear.
We will assume that everything is OK with the balance. What to do next? We look at the indicator of the network connection. If it is deactivated, it means that you are out of range. There is only one cure for this. Get out of this place.
All modern smartphone models have a special option. It is called “Data Transfer”. To get to this parameter, you need to do the following:
- Go to the connection settings menu.
- Click on “”.
- Click on “Mobile network”.
- On the screen that opens, check the box “Mobile data transfer”. The figure below will serve as a good illustration:
What if there is still no internet? You can try turning off your smartphone and turning it on again. Sometimes it helps. The fact is that 3G networks often stop pinging after leaving the subway and in other cases entering the access zone from places where there is no network. In this case, the machine is unable to connect to the network without restarting.
Restoring the settings manually
Theoretically, everyone is able to set parameters manually, but not someone who is not at all friendly with the OS of his smartphone. Here is a short instruction (for more or less experienced users, it should be enough):
- We get to the settings of the APN access point. Usually through the items “” = “Mobile network” = “APN access point”.
- Create a new access point by clicking on the plus sign. A form with fields for filling will open. Here you will need to set the connection name, username, APN parameters and password to enter the network.
- We take the field values from the following table, which contains data for each operator:
Enter values in the fields, save and reboot the phone. If after turning on the network is still absent, then things are bad and you have to go to the specialists. That, in principle, is all you need to know about why the Internet does not work in your own phone.
Reboot the router
Therefore, we advise you to reboot the router and try to reconnect at the end of the reboot.
What to do if Wi-Fi is connected but the Internet is not working on Android
I work as a private computer foreman. I have been professionally engaged in computer repair for over 12 years, as an amateur since the 90s.
For two years he worked as the head of a service center specializing in connecting subscribers to the Internet and computer help.
Reconnecting to the network
This means not just turning off the network module, and then turning it back on and waiting for reconnection, but doing this through the settings: “Forget the network”, and then reconnect by entering the password (if any).
On Android 6.0.1, this is done in the following way:
- Go to settings.
- Choose the item “Wi-Fi”.
- Find the name of your network and pinch it until a list of actions appears.
- Select the item “Delete this network”
- Then tap on the same network and select “Connect” by entering the password in advance (if it was set).
Checking web authorization
If you do not use your home Internet, but simply connected to a non-password-protected point, then most likely this is the Internet of some company that uses protection not by setting a password for the connection, but through web authorization. That is, you can safely connect to an access point, but no program will show that you are online. To check this, just open your browser and go to some page. If there is indeed web authorization, then you will be automatically redirected to the authorization window.
Setting the correct date
The date in your smartphone that does not correspond to the real one can also be the reason for the situation when the Wi-Fi on the phone does not work: Wi-Fi is connected, but there is no Internet on Android. Check. If the date is really wrong, you can change it as follows:
- In the settings, select “Date and time”.
- Activate the checkboxes opposite the items “Use network time” and “Use network time zone”, although the second item is not so necessary.
After that, your real time will be requested from your operator’s network and will correspond to reality.
Changing the broadcast channel
If there are other wireless gadgets in the room, then their signal can interfere with your smartphone or tablet. We recommend changing the channel in the router settings.
Due to the wide variety of router manufacturers, we cannot provide universal instructions for changing the channel: for this, refer to the user manual of your model.
In our case, TP-Link was used: it was necessary to go to the administrative menu in the “Wireless” “Wireless Settings” and change the channel to any other, after that clicking on “Save”, as shown in the figure.
