Reinstall iOS 10 Via iTunes

Article

This article provides information on how to completely remove iTunes and other related software components from a computer running Windows 7, Windows 8, or Windows 10.

Media purchased from the iTunes Store or songs imported from CDs are saved to My Music by default. They will not be deleted when you uninstall iTunes. Although the likelihood of losing any of your iTunes libraries in the following steps is extremely small, we recommend that you regularly back up your iTunes library.

Uninstall iTunes and related components

If you need help removing these components, follow these steps:

Uninstall iTunes and related components in the following order:

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Bonjour
  5. Apple Application Support (32-bit)
  6. Apple Application Support (64-bit)

Some systems may display two versions of Apple Application Support or iTunes. This is the expected behavior. If two versions are displayed, delete both.

Do not remove these components in a different or incomplete manner. This can lead to unforeseen consequences. After removing the component, you may be prompted to restart the computer. Do not restart the computer until all components are uninstalled.

Verify that iTunes and its related components are completely removed

In most cases, uninstalling iTunes and its related components from the control panel will delete all supporting files related to these programs. However, in rare cases, such files may remain on the computer. After uninstalling iTunes and related components, follow the steps below to locate and delete all additional supporting files.

  1. Press the Windows and R keys to open the Run window.
  2. In the Run window, enter:
    % programfiles%
  3. Click OK to open the Program Files folder.
  4. Delete the following folders, if they exist:
    iTunes
    Bonjour
    iPod
Reinstall iOS 10 Via iTunes

If the message “Cannot delete iPodService.exe. The object is being used by another user or program, ”perform the additional steps indicated at the end of the article before proceeding to the next steps.

  • Open the Common Files folder, then the Apple folder.
  • Delete the following folders, if they exist:
    Mobile device support
    Apple application support
    Corefp
  • In the “Computer” window, open the local drive (C 🙂 or another hard drive on which the programs are installed.

    • If you are using a 32-bit version of Windows, go to step 13.
    If you are using the 64-bit version of Windows, continue from step 8.

  • Open the Program Files (x86) folder.
  • Locate the following folders and delete them if they exist:
    iTunes
    Bonjour
    iPod
  • Open the Common Files folder, then the Apple folder.
  • Locate the following folders and delete them if they exist:
    Mobile device support
    Apple application support
    Corefp
  • In the “Computer” window, open the local drive (C 🙂 or any other hard drive on which the operating system is installed.
  • Right-click the recycle bin and select Empty Recycle Bin.

    • Reinstall iTunes and its related components.

    After confirming that iTunes has been completely uninstalled, restart the computer (if the reboot has not yet been completed). Then download the latest version of iTunes for your Windows PC.

    If this does not solve the problem, seek help.

    If a Windows Installer Package Error Message Appears

    Follow this procedure to try restoring software using the Windows Control Panel.

    If iPodService.exe error message is displayed

    If you try to delete the iPod folder and you get the message “Cannot delete iPodService.exe: this file is being used by another user or application”, follow the steps below.

    1. Make sure iTunes and iPod Updater are closed.
    2. Press and hold the Control, Alt, and Delete keys on the keyboard.
    3. Select Run Task Manager.
    4. Click the Processes tab.
    5. Locate iPodService.exe in the list.
    6. Click iPodService.exe and click the “End Process” button.
    7. Close the task manager.

    Information about non-Apple products or independent websites not controlled or tested by Apple is not advisory or endorsement. Apple is not responsible for the selection, functionality, or use of third-party websites or products. Apple is also not responsible for the accuracy or reliability of data posted on third-party websites. Contact your supplier for more information.

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