On the router is not lit up the light Internet
What to do if the Internet does not work
The first thing to do if the Internet does not work is to restart your computer. Some operating system components can fail, causing the internet to go down. Rebooting the computer will restart these components. Reboot and check if the internet is working. If not, move on to the next action.
The second thing to do if the Internet does not work is to reboot the router, if you have one. The router can freeze or malfunction. Restarting, as in the case of restarting the computer, will restart the router. In most cases, the problem with the lack of Internet access is resolved by rebooting the router. You can reset the router by unplugging it from the wall socket, and after counting to 10 plug it back in. If it does not work, then let’s move on.
Check that all the cables are firmly connected to the router. To do this, disconnect each cable and plug it in until it clicks, namely the ports and
1) With this button you can switch the router on and off.
3) The WAN connector required to connect your router to the internet. This is the port where the cable from the ISP is plugged in.
4) The LAN connector, through which you have connected the router to the computer.
If you have done everything as described in “Step 2”, then you need to check the lights on the router, because each light is responsible for the operation of the router. The first light. this is the power indicator, it shows whether your router is off or on.
Second. is a system LED, if it blinks, then everything is fine, but if it lights up constantly, it indicates some kind of error in the system.
The third. informs us about the status of the Wi-Fi network. If the network is off, the indicator is not lit, but if it is on, it flashes.
Indicators from 4th to 7th show the presence of LAN connections. If this light is not on, there is no connection. If the light is on, then there is, and if it blinks, then there is an exchange of information between your computer and router.
The eighth is the Internet indicator. If it is lit, then the Internet is connected. When communicating, the light blinks, and if the cable is not connected, the light is off; if the cable is connected and the light is red, it indicates that there is a problem with the cable.
The innermost LED indicates the status of the QSS function (this is the so called “Quick Secure Setup”).
Check the status of wires and connections. Maybe your beloved pet chewed the wires or you accidentally disconnected them. Check whether the network cables are fully inserted in the computer or the router.
Check patch-cord integrity, the appearance is shown on the photo. Check the length of the cable to see if it is damaged or broken.
Visually in the absence of a connection between the cable-internet and the computer can be found as follows. On most desktop computers in the presence of an operable and powered network card and undamaged network cable when you connect it to the computer connector itself is lit, ie.е. has a light indication. Visually it looks like this. The NIC connector itself. Usually located on the back of the computer system unit.
Verify that the network card light is on when the cable is plugged in. If the cable is plugged in and the light does not turn on, unplug the cable from the network card connector and plug it back in until you hear a click. If the light does not turn on, the problem is in your network card computer.
The appearance of the network card connector on your notebook.
If it is damaged the computer will have the following information when viewing the indication of Internet connection “Network cable is not connected” or “No connection.Externally, this is indicated by a monitor icon on the Toolbar with a red crossed out monitor, as in the photo below.
If you can’t find the problem with your Internet connection not working, then please contact our technical support. Technician numbers.support: 3-93-93, 3-93-94 и 8932 555 33 33. At the same time you can find out if any work is being done now, or if there is some unusual situation that can cause Internet failure. Maybe it’s not your computer or router, but the ISP is just not all right.
Troubleshooting Router Problem
If you did everything as described in “The first steps”, then you need to check
Try reconfiguring your router or ask your ISP for this service. Make sure that you have entered all data correctly for configuration. You will also need to try updating the router firmware. If reconfiguration and firmware did not help, then, unfortunately, you need to buy a new router or repair this.
If your router is fine or if you don’t have a router at all, it’s your computer.
Check your network settings, IP addresses, subnet masks, username, and password. Since the settings are all crammed into your computer. Or, your computer already has an IP (for example, from an old connection). In this case, you must try to set the automatic obtain IP and DNS, or set these parameters manually.
For starters, try to set the automatic obtaining IP and DNS. Go to Control Panel/Network and Internet/Network Connections, or as shown in the photo below:
Right-click on Local Area Connection and select Properties. And then do as shown in the photo below:
Next, disconnect and reconnect the network cable. Internet should work.
It is necessary to check your computer for viruses. There are computer viruses that are blocking the Internet. To do this, run a virus scan in your antivirus program, and then clear them.
If the Internet light on your router is not on, but the other lights are on or flashing, it could mean
- There is an unplugged or damaged WAN port wire;
- No cable connection, caused by an ISP error;
- There are problems with the indicator signal.
If the Internet icon shows a green light, then the connection is established.
If the light is blinking, it means that the network connection is being established. If the indicator light is on, then you are connected to the network, and the Internet is working.
The light may be orange, yellow or red, indicating that the cable connection is established, but there is no working Internet.
Internet light is not on on the router
How to check ADSL-modem and connection with provider (by example of STREAM).
Make sure the ADSL modem is receiving power. Power indicator must always be on. Otherwise make sure that the unit’s power plug is connected to a ~220V power outlet, and that there is voltage in the outlet.
Status-LED must be flashing. If after performing the self-diagnostic test. indicator does not blink, it means that there is a system failure and ADSL modem is unsuitable for further use. In this case please contact the Service Center to restore the device functionality.
Ethernet indicator must be permanently lit. If indicator is not blinking, check if your PC is connected to modem correctly and what type of Ethernet cable is used (straight or crossover). If the connection is correct, but the indicator is not lit, replace the Ethernet cable.
ADSL indicator should blink and after a while should turn solid. If ADSL LED is not blinking. Check Splitter, try to connect ADSL-modem port directly to telephone line. Call your ISP and make sure the ISP has already connected your apartment to their equipment. If the ADSL LED is blinking and occasionally lights up steadily. Update the modem software (Firmware) and inform the provider about the connection status (too high speed, bad telephone line for trimmer, etc.).д.). If your provider uses Nokia and Huawei DSLAMs, ask them to set the modulation G.DMT or T1.413, and set the modem to MMODE.
Connect to ADSL-modem WEB-internet from your computer using Internet Explorer and check system log and device settings. To do this, type ” http://192 in the address bar of Internet Explorer.168.1.1″. If the page is unavailable, set network adapter installed in your computer to static IP address from the same address space as ADSL modem IP address, for example: IP Address: 192.168.1.2 Subnet mask: 255.255.255.0 Main Gateway: 192.168.1.1 Next, select “Use the following DNS server addresses” Specify “Preferred DNS server” (for Stream. 220.127.116.11) Specify in the “Alternative DNS server” field (for Stream. 18.104.22.168)
Make sure that in the Internet Explorer settings there is no proxy server used and no Dial-up modem connections are configured. It is also recommended to delete temporary Internet files.
After updating the software make sure that all the parameters of the modem are set correctly. go to “Setup” tab. “Connection1” (for Stream you must set VPI-1, VCI-50. If type (Type) PPPoE (router mode option) is specified, check if the user name and password are correct).
Sep8 12:00:06Valid Configuration Tree Sep8 12:00:11Firewall NAT service started Sep8 12:00:12Bridge Created: br0 Sep8 12:00:12Bridge Interface Added: eth0 Sep8 12:00:13pppd 2.4.1 started by root,uid0 Sep8 12:00:15DSL Carrier is down Sep8 12:01:53System Call Error Sep8 12:01:53ConnectingPPPoEsocket:00:00:00:00:00 00000x1000d3b8 Sep8 12:01:53Couldn’t get channel number: Transport endpoint is not connected Sep8 12:01:53Doing disconnect Sep8 12:01:53pppd 2.4.1 started by root, uid 0
Why can’t the router see the Internet cable
So let’s look at the most common situation. You’re sitting quietly on the World Wide Web, surfing the web, visiting classmates, and bam Website won’t open. At the same time, the devices show an error indicator in the form of an exclamation mark, which means that the network is without access to the Internet. Go to the router, look at the indicators. And there’s a sad picture:
Internet light does not turn on! Sadness and sadness.
Another option. the WAN indicator is lit red or orange instead of green (modems and routers D-Link, TP-Link).
What could be the reasons why the router does not connect to the ISP network and cannot see the Internet cable. Here they are!
The first thing to start troubleshooting, when the icon on the router is not lit Internet connection is to check the cable through the house.Usually it is not difficult to take the cord in your hands and walk it to the entrance of the apartment. If the wiring is concealed, then at least to the socket. Damage can occur at any time from somewhere you weren’t expecting it. crushed by furniture, damaged by shoes, chewed by a cat
If you can go and check the condition of the cable in the entrance to the box of the provider. do it. This will not be difficult for you, but if you find the damage it will greatly reduce the time to fix it, because you can immediately notify the ISP about it.
Cable is not physically turned on
If there is nothing wrong with the cable from your ISP, be sure to check whether it is plugged into the WAN-port of the router and whether it is plugged all the way in. Many times I have come across the situation when due to the broken or pressed foot-lock of the RJ45 connector it came away from the socket. When you look at it, it seems to be connected, but when you look at it, it is not plugged in to the end and, consequently, the connection is not established and the Internet indicator is not lit.
Another case is that the ISP cable is not included in the WAN-port, but in the LAN, that is, in the same ports as other devices. If so, don’t wait for the connection to come up. by default the port can connect to your ISP’s network if only the incoming cable is plugged into the corresponding port! You will say that it cannot be so? Yes it can. The children or relatives moved the device while cleaning or for some other reason and accidentally switched from one slot to another. How to determine which port on your router you should plug your ISP’s patch cord? With this, as a rule, there is no problem. First, it’s usually highlighted in a different color, blue or yellow, and second, it may be signed as Internet, WAN, or WLAN. This is what it looks like on Keenetic routers:
On D-Link DIR-300, DIR-615 etc. I’ve always encountered problems with.п. The Internet port looks like this:
But on Tenda routers, for example, all the Ethernet ports are the same color, but the one where you must plug in the ISP wire is labeled WAN. you can’t miss!
If the cable is turned on correctly, but the Internet light is still red or not lit at all, then try this trick. disconnect the cable from the router, wait 10 seconds and reconnect it. It may help if your device has a hung port, which can happen!
Only the power light on the router is lit
And this is a very interesting case. It consists in the fact that on the router no light is lit, except only the power indicator is lit. That is, neither WI-FI, nor Internet, nor LAN is lit, even if any devices are plugged into the ports. Like this:
That’s not a good sign. It’s even worse if it’s lit red or orange. Most likely the router’s firmware is broken, i.e. for some reason its internal software is not loaded. Start by resetting it. Doesn’t help. should try to reset router with Reset button. This is how it’s done on D-Link, this is how it’s done on TP-Link, and this is how it’s done on Asus. And if even that does not help, then you need to drag it to a competent specialist, who will try to restore it.
WAN port burned out
This is the most annoying variant of all, because it is usually a death sentence for your router: WAN port is burned out, so you may throw it away. It happens usually because of a strong electromagnetic pulse or because the Internet cable is short-circuited. In the latter case, the connector may even melt.
There is a solution without buying a new access device, but it is available only on more or less advanced routers, where it is possible to reconfigure any Ethernet port from LAN to WAN. A prime example is any Keenetic. In the “Ports and VLANs” section of the web interface you can reconfigure any port for the ISP’s network:
Well, if your device does not know how to do it, then there is only one way out. to go to the store for a new. Like this!
Internet is working, but the “Internet” light is not lit
Not rarely, but it happens that the light is not lit, but the Internet via a router is working. It also happens that the LED lamp (which illuminates the LED indicator) itself fails.
I have seen cases where the router sees the cable connected to the WAN port, the Internet is working, but the indicator does not light up due to a software error. It is as if the router does not see the connection via a particular protocol. In this case, you can try to update the firmware router. Or just do not pay attention to this indicator. The main thing that the connection to the Internet works on all connected devices.
Purpose and variants of display of other lights on the router
Icons on the case displays the current mode of the router. With the help of the indicators you will quickly determine the cause of the malfunction and be able to fix it.
Standard set of indicators on the router (using TP-Link as an example):
- Power. Is responsible for power. If the icon is not lit, then the device is not connected to the mains. Normally lit.
- SYS. Star or gear-shaped icon. It lights up when the router is booting and configuring. Then it blinks slowly. If the light is off. a failure has occurred.
- WLAN 2.4 GHz. Displays Wi-Fi Band 2 status.4 GHz. If it is not lit. Wi-Fi is not enabled. Is normal and lit or blinking.
- WLAN 5 GHz (not available on all models). Displays the status of 5 GHz band “giveaway” if it is enabled in the settings.
- LAN. You can connect devices to your router through a cable. There can be from 2 to 6 connectors. Status of each is displayed on the panel as a separate icon.
- WAN. Displays the current connection to your ISP.
- WPS. Shows the connection status via WPS. If the light is blinking. you failed to connect the device. If the icon is not lit, then the feature is not active. If connected successfully, the light is solid and unblinking.
Set of icons on the front panel of the modem differs from model to model. Check the user manual for the meaning of each indicator on your router.
Indicator light is orange
Some models may display a red or yellow glow. This is the same icon. In this situation, the light is on but the Internet is not available. The problem could be a lack of Internet charges. If payment is not received, the signal will be present, but the Internet will not be available. In this situation you need to top up your account and continue using the global network.
Even if you don’t have Internet, many providers offer the ability to access a verified portal. A person can go to the personal office, check the status of the balance, make a payment.
There are situations when the router crashes and needs to be restarted. Often it helps to solve the problem. You should disconnect the device, wait a minute and restart it so that the light turns on and the system works.
If the account is refilled, the router has repeatedly rebooted, but the indicator still does not show a green glow, then you should connect the WAN cable directly to a laptop or computer, and then configure the Internet and check its functionality.
If nothing works, then you should call your provider and ask what to do if the router does not light up the sign of the WIFI. It’s probably a hardware failure. It is worth taking the device in for diagnostics. If after examination the provider says that there are no problems with the equipment, then you have to find out the problem in the settings of the router. They must have been knocked out. In such a situation, log into the web interface and check all the parameters: IP, Mac address, username, password, type of connection, and their “status” parameter.
A radical way is to reset the router settings. If the system is “glitchy”, this will solve the problem. It is very easy to find out that it is not working: the only light on the router or modem will be on by the on/off icon. Apart from that no light will be on, particularly the WAN indicator in the shape of a planet or a globe. In this case, for some reason does not load its internal software. Therefore, you should press the “Reset” button. Even more drastic way is the following: before the next setting upgrade the system with the latest version. If the action did not help, then you should call a specialist and take the router to the service department.
Setting up the ADSL. USB modem
If there is no internet connection, check if the hardware device is properly connected to the cable. LEDs “USB” and “DSL” should be lit on the body of the modem. If at least one of the LEDs is not lit, reconnect all cables.
In some cases, problems with the Internet appear due to an incorrectly installed driver. In that case you should uninstall the current software version and install a new driver.
In some cases if you have installed Windows 98 or Windows ME operating system you should make sure that “Remote Access Controller” is present. If it is not installed, use the standard setup in the “Add or Remove Programs” menu in the “Control Panel.
If you need detailed instructions on setting up your ADSL USB hardware, consult your User’s Manual. The detailed instruction on installation and use of the device is delivered with the modem. If you have any questions you can search for the necessary information there.
The most common network errors:
- Error 29 (with Windows 98 installed). The remote server has interrupted the connection.
- Error 78 (with Windows 2000, XP operating system installed). No response from the server.
- Error 692. Hardware error.
When such errors help to update the device driver.
Error 69. Specified parameter not available.