My iPhone doesn’t connect to iTunes on my computer

What to do if the computer does not see the iPhone via USB

The functionality of Apple devices is really great, but to fully experience all the “power” and capabilities of these devices is possible only with a separate tool. Itunes. Which allows you to copy information, create backups, manage applications and disk space, synchronize, transfer music, photos, documents, and other files. All in all it seems to be simple, but some users have numerous problems when connecting their iPhone to the computer.

In this article we have considered all the possible reasons why your iPhone is not detected on the computer. We recommend checking all options, starting with the very first one, and until the problem is found.

What to do if iTunes can’t see your iPhone in Windows XP

Disconnect your iPhone, iPad, or iPod Touch from your computer and close iTunes

Go to the Control Panel. Administering. Services

Click on Apple Mobile Device and click Stop Service

After making sure that the service is stopped in the same window, click Start service

Wait until it’s fully launched and then connect your iPhone or other Apple device to your computer

Verify that Apple Mobile Device Support is working

Apple Mobile Device Support is the software you need to sync iTunes on your computer and your iPod or iPhone. So if this software doesn‘t work properly, you can’t connect between devices. The software is installed with iTunes, so you don’t need to install it separately.

To make sure that Apple Mobile Device Support is working properly, follow these steps:

If you’re still having trouble connecting your two devices, try some of the following solutions.

How to solve the problem with connecting to a computer

Let’s see how to solve this problem in Windows and Mac OS.

Connecting the device in Windows

To connect to a Windows computer, try updating the drivers for your device.

Connect your iPhone or iPod to your PC with a USB cable. On your desktop, locate the “This Computer” icon, right-click on it, and select “Properties.

Connecting your device in Mac OS

Mac OS has 2 ways to reconnect your device to your computer.

Clear the lockdown folder

If the first method does not work, you can try clearing the lockdown folder.

Find the lockdown folder at /private/var/db/lockdown/.

Not connecting to iTunes or the App Store on a Mac

As with iOS devices, you may experience similar connectivity issues when using the Mac App Store, iBooks Store, or iTunes Store. Here are a few steps you can take to troubleshoot connectivity issues on your Mac.

Make sure your software is up to date

The Apple OS X operating system uses two key applications to connect to the web, namely the online digital content stores, Safari and iTunes. If you’re using an outdated version of these software products, Apple may block them from connecting to digital content stores, from a security perspective.

You can make sure they’re both updated by launching the Mac App Store and opening the “Updates” tab, then install updates if necessary.

Make sure your firewall isn’t blocking Apple’s digital content stores

Mac users have access to firewall settings, but only for incoming connections. Third-party firewall software, such as LittleSnitch, will block outgoing connections. Make sure your inbound and outbound connections allow you to use the Mac App Store, iBooks, and iTunes.

To check for incoming OS X firewall connections, you can launch the “System preferences” app from the menu in the “Menu Bar,” then click in the “Security Privacy” pane and open the “Firewall” tab. Here you can unlock the firewall settings and click “Firewall Options” to configure the allowed and denied settings.

Make sure the VPN is not blocking access

As with iOS, you can check to see if your Mac is connected to a VPN that might be restricting access. The VPN software is usually accessed from the menu bar when it’s in use.

Resetting your router or modem

Since Macs can use a wireless or wired Internet connection, you can try resetting your wireless or wired router, this may fix the problem.

Sometimes router problems can be the cause of iTunes Store and App Store connection errors.

Check the status of your Apple server

To find out if the problem is related to Apple’s servers and not your Mac, visit the System Status webpage, and it will alert you to any glitches in Apple’s systems. If all items are marked green, the problem is most likely related to your computer and not to the servers.

USB cables for iPhone: what they are?

USB cable for any new or refurbished iPhone is included. If there is no cable, it means one of two things: either they are trying to sell you a non-original smartphone (simply put a Chinese fake), or the cable was lost by sloppy consultants salon used the complete set of gadgets for their own needs.

There are two kinds of USB cable for iPhone:

First. Lightning. Connectors with 8 pins appeared on bundled USB cables and chargers with the 5th version of iPhone. The 7th modification of the iPhone uses Lightning also for the connection of headphones. The distinctive feature of Lighting is that you can insert the connector into the connector on either side.

(depending on the length).

The second is 30-Pin. Cables with 30-pin connectors were used with iPhones of the 3rd and 4th versions. Nowadays it is better not to lose or break such cables: they are not expensive, but it is very hard to find them in stores and salons.

On the other side of the cable for iPhone now can be not only the classic USB-connector, but also USB Type-C connector, which looks more like micro-USB.

This connector has several advantages: First of all, it is symmetrical, which means that it can be plugged in any side, just like Lightning, and secondly, it guarantees an exceptional data transfer rate (bandwidth. 10 Gb / sec). The Lightning-USB Type-C cable is available at Apple’s official store, too. At a price of 2.5k. Rubles.

“Can’t connect to iTunes Store.”. Ways to fix it

When Apple engineers and programmers are taking a well-deserved break, it’s the PR and marketing people who are driving progress. I have not been able to find any other justification for the frequent occurrence of various flaws in the “fruit” OS. And the claims are sometimes true for both desktop and mobile systems. This time we will talk about ways to fix it for iTunes and the App Store.

Anyone who has never had to deal with the annoying “I can’t connect to the iTunes Store” alert may throw an iPhone at me. This signature tends to appear at any time, being completely unrelated to connection problems. Anyway, it’s much easier to get rid of it than you thought.

Despite the obvious software nature of the problem it is highly recommended to make sure that your personal account is charged and Wi-Fi router is in normal mode. After making sure that the Internet is OK, go to “Settings”. “Main”. “Date and time”, where you can set the automatic time. Lately, iOS has been experiencing a clear dependence on the owner’s punctuality.

The actuality of the firmware plays no less role in the stable operation of iOS and its services than a quality Internet connection or time zones. The gurus from Cupertino keep telling us about it, they keep pushing to the next update, “to fix everything”!) errors.”. Of course, we are not going to play I don’t believe it, but we still should install the latest version of iOS. Keep an eye out for this in Settings. General. Software Update.

If everything is fine here, the main reason for blocking access to iTunes and the App Store may be an artificial restriction imposed by the work of the VPN service. Go to “Settings” and, after counting down the sixth line from the left with the same name, move the activation slider to the “off” position.”. Only for devices with LTE-module.

However, there may be objective reasons why iTunes and the App Store do not work. It’s possible during preventive maintenance. In order to check the status of the company’s servers, it is enough to visit a special page on the official site. There you will get all the necessary information about the activity or inactivity of the desired service.

P.S. If none of the above helps, an emergency reboot is all we can do.

How to fix the problem

If you do not know what exactly is causing the problem, then use all the methods of solving it, one by one, until you find the one that really helps. All of the instructions below will be in the following order: first the easy and quick, but no less important ways to fix the problem, and then the longer and more difficult ones.

Restarting the phone and PC

If any problem occurs, the first thing to do is to reboot everything you can. All processes running in the background will be restarted and unnecessary applications will be closed, so many errors may resolve themselves.

Permission issue

When you connect your device with a USB cable to your computer for the first and subsequent times, a notification will appear on the screen asking you if you trust the computer. If you answer “Cancel” or simply ignore the message, iTunes will not be able to sync with your device, so permission must be given.

Checking and replacing the USB cable

If rebooting did not help, you should check whether the USB cable has no external and visible damage, kinks, punctures. You should try to connect the device with the same USB-cable to any other computer or laptop, if it is possible, and check whether the problem is still active there. But before performing the above experiment, you should clean the Lightning input. You can also reconnect the device to a different USB port on your computer.

Updating iTunes

If the version of the program is not up to date at the moment, it may not work correctly, you should update it:

Run the iTunes program from the computer’s menu.

Reinstall iTunes

The application files may have been corrupted by a malicious virus or, accidentally, by the user himself, then there may be problems with its operation. Updating the program in this case will not help, you should download the installation file from the page of the official Apple website devoted to iTunes. Http://www.Apple.Com/en/iTunes/download/, and go through the iTunes installation process again, previously removing the previous version.

Troubleshooting the conflict between iTunes and antivirus

It is possible that antivirus software operating on your computer or laptop is restricting iTunes activity by mistake. But first, find out if the computer can see your Apple device. Here are the instructions for each operating system separately.

Windows

Which way to solve the problem for your case depends on which icon is displayed in front of your connected device:

If there is no icon at all, disable antivirus completely and try synchronizing again.

In addition to a software failure, the problem of invisibility can have its roots in hardware. For example, the cause could be moisture trapped under the device’s casing. Check the liquid contact indicator (where it is located, see “If iPhone was dropped in the water”), and pay attention to the article “iPhone dropped in water. What you can and should do and what you can’t do”.

If none of the above helped you and Apple’s media center is still ignoring your connected iPhone or iPad, you may also want to try one of our old “iTunes does not see iPhone or iPad: fixing the problem” instructions for a solution. If you managed to fix the problem, please tell us which method helped you.

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