iTunes does not see iPhone 11

iTunes doesn’t see iPhone, iPad or iPod Touch on Microsoft Windows Vista or Windows 7

In Device Manager, right-click your Apple iPhone (Apple iPad or Apple iPod) and select Update Driver from the context menu. 2. Select “Search for drivers on this computer”. 3. Select “Select a driver from the list of already installed drivers”. 4. Click the Have Disk button. (If the Have Disk button is not available, select a device category such as Mobile Phone or Mass Storage Device (if available) and click Next. Then the Have Disk button appears.) 5. In the dialog in the Install From Disk window, click the Browse button. 6. Navigate to the C: \ Program Files \ Common Files \ Apple \ Mobile Device Support \ Drivers folder. 7. Double-click the usbaapl. (On 64-bit Windows, this file is called usbaapl64. If the usbaapl64 file is not in the specified folder or the Drivers folder does not exist, look for it in the C: \ Program Files (x86) \ Common Files \ Apple \ Mobile Device Support \ Drivers folder instead ). 8. Click OK on the Install From Disk dialog box. 9. Click the Next button and complete the driver installation procedure. Open iTunes to check if the device is recognized correctly.

On Mac

So, in order to receive a second request and “start trusting” your Mac, you need to select “Go. Go to Folder” in the command line menu (or use the keyboard shortcut “⌘Cmd ⇧Shift G”),

and then go to / var / db / lockdown and delete all certificates in this directory.

iTunes (computer) can’t see iPhone. Solving the problem on Windows and Mac

We are often approached by readers with various questions about solving any problems related to mobile devices and software. One of the most popular: “iTunes does not see the iPhone, what should I do?”.

You can find a working way out of this situation on the Internet, but you have to fight your way through mountains of various information. In this article, we decided to combine all possible solutions and figure out why, after all, “iTunes does not see the iPhone”.

iTunes is often intimidating for iPhone, iPad, and iPod Touch users. The program seems confusing, complex, and extremely awkward. So he also throws out various pearls. Either the music is not synchronized correctly, the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

You shouldn’t despair (and switch to Android), there will always be solutions to the problem. If iTunes does not see the iPhone, check the functionality:

  • Software. Reinstall iTunes by downloading the latest version from here.
  • Cable. Try using a different cable.
  • Computer. iTunes can’t see iPhone due to Apple Mobile Device crash. Another computer can help fix the problem.
  • USB port. Oftentimes, the USB port is where the problem lies. Try using the connector on the back of the system unit.

If all the standard methods did not help, then it’s time to take up heavy artillery.

Doesn’t see because he doesn’t trust

iPhone or iPad are completely self-contained, stand-alone devices, but they still have to be connected to a computer from time to time to transfer large amounts of data, install software, etc. At the same time, sometimes there is a problem of device synchronization, which can often be solved by the methods described below.

We are talking about trusted computers, or rather, the operating systems installed on them. Having connected an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user receives a request “Trust this computer?” and must answer yes to access settings and content on a mobile device.

If you reject the request, then a synchronization problem may arise in the future, and in order to solve it, you will need to use the instructions below.

On Windows XP, 7, 8, 10

In the case of Windows, you will also need to delete the contents of the Lockdown directory. To do this, you need to enable the display of hidden folders and files (Start. Control Panel. Folder Options),

and then go to C: \ ProgramData \ Apple \ Lockdown (for Windows 7, 8, 10) or C: \ Documents and Settings \ All Users \ Application Data \ Apple \ Lockdown (Windows XP).

If removing certificates from Windows-PC did not solve the problem, you will have to use a more complex method:

Right-click on the “Computer” shortcut, select “Properties” and find “Device Manager”;

In the “USB Controllers” section, right-click the context menu of the “Apple Mobile Device USB Driver” item and click “Update drivers”;

Next, sequentially select “Search for drivers on this computer”. “Select from the list of already installed drivers”. “Install from disk”.

In the window that appears, click “Browse” and go to the C: \ Program Files \ Common Files \ Apple \ Mobile Device Support \ Drivers directory, where we are interested in a file called “usbaapl”, which we need to install.

itunes, does, iphone

If none of the above methods helped to solve the problem, then, probably, its reason lies not in obtaining a trusted status for this computer. Try the following:

iTunes doesn’t see iPhone or other Apple device on Microsoft Windows XP

Close iTunes after disconnecting your device; 2. Go to Start. Run and enter services.msc in the window that appears or open Services in the Administrative Tools section of the Control Panel; 3. Find the Apple Mobile Device item and in the adjacent window click on Stop; 4. After stopping in the same window, click on Start; 5. After restarting the service, iTunes will be ready to work with your device.

iTunes doesn’t see iPhone or other Apple device on macOS

Disconnect the device from the computer, after closing it in iTunes; 2. Open the standard file manager Finder and move the following items to the Trash: 2.1 Folder with iTunes program (you can find it by going to Programs); 2.2 Shortcut to iTunes from the launcher; 2.3 File AppleMobileDevice.kext (you can find it in Finder (Go tab. Go to folder) System. Libraries. Extension); 2.4 AppleMobileDeviceSupport.pkg file (you can find it in Libraries. Receipts); 3. Restart your computer; 4. Delete the contents of the Trash and restart your computer again; 5. Download the latest version of iTunes for Mac (link at the bottom of the page); 6. Connect the device and use working iTunes.

This is how, in a few simple steps, you will get rid of the problem “iTunes does not see the iPhone”, of course, if you followed the instructions correctly.

Common issues when syncing an Apple device to a computer

Regardless of whether you connect your iPhone to a regular personal computer, laptop or MacBook, you may experience a lack of synchronization. To solve the problem, you need to find its cause.

Diagnosing iPhone for USB port functionality

The problem with the synchronization of the device from Apple and the computer may be hidden in the unstable operation of the device itself. First, make an external examination of the smartphone. Check the charging connector for dirt and small objects, often this reason interferes with charging and connecting to a computer.

The iOS developers have come up with a unique “Trust in Connected Devices” system. For the first time transferring information to a third-party computer or laptop, you will see the request “Trust this computer?”. Adding a computer adds it to the list of trusted devices. If you did not allow the computer to trust your iPhone, then in order to synchronize with iTunes you still have to do this, but first you need to do some manipulations that will allow the computer to “forget” its initial prohibition on interaction.

How to reboot Apple Mobile Device

To reboot the service in the Windows operating system, you must:

  • Disconnect the Apple device from the computer and close iTunes;
  • Go to the control panel, find the “Administrative Tools” item, then open the “Services” tab;
  • Find the name of the service in the list and click on the “Stop” button;
  • Wait a while, make sure the service is finished and re-enable it;
  • After a successful launch, connect the Apple device and wait for synchronization.

If nothing happened. the problem is in iTunes itself or with the technical part of your smartphone. Find the folder with the installed program, uninstall it. Download and install the latest software for your operating system version from the Apple official website.

You will not be able to reboot the Apple Mobile Device service on devices running the MacOS operating system using standard tools. To disable it, you must perform the following actions:

  • Disconnect your iPhone and close iTunes;
  • Delete the icons and folders with the contents of the aytyuns located in the library;
  • Find the files AppleMobileDevice.kext and AppleMobileDeviceSupport.pkg, delete them;
  • Empty the trash and reboot the devices;
  • Reinstall iTunes;
  • Connect your Apple device and wait for synchronization.

Consider what to do if iTunes does not see the iPhone even after performing operations with the Apple Mobile Device service.

iTunes does not see the iPhone: causes and solutions

When connecting their iPhone to a computer or laptop to work with digital data, the user may face the problem of not recognizing the device. The reason for this may be a software malfunction or a malfunction of the Apple gadget itself.

Some breakdowns can be corrected by yourself, otherwise you will have to contact the service center. Consider the reasons why iTunes does not see the iPhone and their solution.

Diagnostics of a non-working cable

Connect the cable you are using to the charger and try to charge your iPhone. If the device does not charge. the reason is in the cable, replace it. Otherwise, go to work with iTunes software and Apple device.

If you have macOS:

  • Open Finder, click the transition in the top menu and select the transition to the folder;
  • In the field that opens, write the path / var / db / and click go;
  • Open the lockdown folder and delete its contents. If the folder is marked with a small stop icon, it means that you do not have permission to open it, but this problem is very easy to fix. Right-click on it (folder) and select properties;
  • Here we click on the lock in the lower right corner and enter the account password;
  • Now click on in the lower left corner and select your account;
  • Next, you need to expand user rights. To do this, opposite our “account”, change only read to read and write; Now you can safely delete the contents of the folder.

iTunes does not see the iPhone

It so happens that iTunes does not see the iPhone. This issue arose with the release of the first iPhone, but it’s not uncommon for even the iPhone 6 to fail to see iTunes.

Sometimes even the masters of computer science cannot solve it. However, most of these problems can be successfully eliminated even by ordinary users. We will tell you in more detail what to do in the case when iTunes does not see the iPhone

First, the user needs to make sure that all the elements involved in the connection are working:

  • iPhone (check the connector for the cable, it may be clogged with dust, small debris. clean);
  • USB-input of the computer (switch to another USB-port, this may be faulty);
  • connecting cable-USB (try changing the connecting wire to another one);
  • computer, iTunes may crash.

We will consider the resolution of the problem associated with the iTunes utility for each type of Windows operating system separately.

  • You need to disconnect the iPhone from the PC and close the iTunes program.
  • Through the “Control Panel” enter the “Administrative Tools”, then select the line “Services”
  • Find the Apple Mobile Device and click. “Stop service”
  • After making sure it is stopped. start it again by clicking LMB (left mouse button) on the “Start service” window.
  • Wait a little, for the process to start completely, connect the iPhone to the computer.
  • You need to disconnect iPhone from PC and close iTunes.
  • Through the “Control Panel” enter the “Administrative Tools”, then select the line “Services”
  • Find the Apple Mobile Device and click. “Stop service”
  • After making sure it is stopped. start it again by activating the “Start service” window.
  • After the process is fully started, connect Phone to PC.
  • If the event was successful, then set the automatic (auto) launch type in the “Apple Mobile Device” properties.

As you can see, there is nothing complicated in the step-by-step instructions for a simple user. Everyone can successfully eliminate this type of malfunction.

If the problem is not resolved and you are still asking the question “Why does iTunes not see the iPhone?”, Our service center specialists will be happy to help you.

itunes, does, iphone

Problems with the physical state of the connection

To synchronize the device with the “tuna” was successful, it is worth checking the connection for mechanical problems.

  • There may be dust or dirt in the slot where you are plugging the USB cable that interferes with normal connection. Also, the problem with the fact that iTunes does not see the iPhone may lie in the breakdown of the power connector, which is a very vulnerable point on the device. There could be a lot of reasons why a breakdown could occur: from mechanical damage to the ingress of liquid.

Try plugging the cable into a different USB connector or cleaning the power connector with alcohol and cotton wool wrapped around a flat piece of cardboard (1mm5mm) for easy access to the contacts (depending on the condition of the connectors, both options may be useful).

  • It may be that the USB cable is damaged or is absolutely not suitable for transferring information from a computer to a device (intended only for recharging).

Make sure your cord is original and free from mechanical damage. Alternatively, you can try to reconnect using a known good cable.

Before connecting, remove the cover, additional unit and any other elements that may disrupt the full contact of the cable with the connector.

It is also worth checking the status of the drivers that ensure the connection of the device to the PC, the sequence of necessary actions is clearly presented in the following video.

Error while syncing with iTunes

So, why the program can give an error when syncing with the iPhone 4s after a seemingly successful connection of your device. Here the reason may lie both in the PC and in the device itself and the programs that were recently installed on it.

First you need to check if the latest version of iTunes is on your PC, if not, then you need to update iTunes, and then restart your computer and iPhone 4s. If that didn’t work, then maybe the reason lies in recently installed applications. Try to find those and delete, then try to connect again.

If iTunes still does not see the device when your iPhone is syncing, you can assume that the culprit is a computer glitch and you can try to delete all temporary files that may interfere with proper operation. To do this, we need to clean two folders from the contents:

  • C: \ Users \ Username \ AppData \ Local \ Temp
  • C: \ Windows \ Temp

To successfully search for these folders, you must have the “show hidden files, folders and drives” function enabled. After all the changes, do not forget to reboot. Well, another reason why iTunes might not see the iPhone has been eliminated. Try to sync again with “tuna”.

AppleMobileDevice service not running

There is a more complex problem due to which the program does not see the mobile device. This problem is related to AppleMobileDevice. This is the most frustrating problem because it cannot always be solved at once.

First, let’s take a look at how you can identify the problem with the AppleMobileDevice. To do this, you need to disconnect the USB cable from your smartphone and on your computer go to Control Panel = Uninstall Programs, and then try to find the “Apple Mobile Device Support” component. If successful, we restart it (instructions below), if the component is not found, then:

  • Uninstall programs or components = “iTunes”, “QuickTime”, “Apple Software Update” and “Apple Application Support”;
  • Reinstall iTunes.

To restart the AppleMobileDevice service, you need to do a few simple steps:

  • Go to the “Services” folder using the following path Control Panel. Administration;
  • Find the service we are interested in and restart;
  • Connect device.

iTunes does not see the iPhone. looking for reasons

If you have a problem that iTunes does not see the iPhone, is it worth raising a panic? Of course not, there must be some simple explanation for this. Today we will try to figure it out.

There are four simple explanations for why iTunes doesn’t see your iPhone:

  • Faulty cable or connectors;
  • An error occurs while syncing iPhone and iTunes;
  • AppleMobileDevice crash;
  • Poor flashing of a mobile device.

Now let’s look at each case in more detail.

Poor flashing of a mobile device

In this situation, the problem may be hiding in the “var / mobile / Media” folder on your iPhone. By deleting this folder, the problem should go away, although deleting it will also delete all your Photos and Videos captured with the camera. Therefore, if you value the files that are on your iPhone, make a back-up before deleting anything.

It will be possible to free the “var / mobile / Media” folder from information using the iFunBox or iTools programs (using the File Manager). Next, you need to restart the iPhone and sync. If you are successful, you will be able to recover all lost files from a freshly created backup.

So, now you know why iTunes may not recognize the device, and what actions can be taken in this case.

Do not forget to read the Комментарии и мнения владельцев, there is also a lot of useful information. If there is no answer to your question, and there is an answer to later Комментарии и мнения владельцев, then the answer to your question is contained in the article, respect someone else’s time.

Lack of trust between devices

In order for the computer, and with it iTunes, to recognize the iPhone, trust must be established between the devices. in fact, this is the pairing permission, the request for which appears when you first connect.

  • Disconnect iPhone from PC and then reconnect it. Launch iTunes.
  • In the notification window that will appear in the program, click “Continue”.

Unlock the phone screen (perhaps only after that the computer will see it, and a message from the previous step will appear in iTunes), in the window with the question, tap “Trust”, and then enter the security code-password.

After completing these steps, iTunes should see the iPhone, and you can work with it, but if this does not happen, move on.

“Unknown device”

If the Apple Mobile Device USB Driver is not listed or appears as Unknown Device, you must use a different Lightning-to-USB cable or connect your iPhone to a different computer, if available. If the problem persists on another PC, contact Support Apple using the link below or a separate application available in the App Store.

Apple Product Support Page Download Apple Support App

USB port

Perhaps the culprit is not the wire, but the connector on the computer or laptop to which it connects. In this case, use another free port. In this case, in the case of the system unit, it is important to do this on the rear panel, directly, without using various adapters, hubs, card readers and extension cords. Note that sometimes other USB devices connected to a PC or laptop can be a hindrance. Try turning them off, especially with Wi-Fi and Bluetooth receivers and transmitters. Then plug the cable into each of the free connectors one at a time until you are sure the system and iTunes recognize the iPhone, and if it doesn’t, skip to the next solution.

Portable Device Driver

In order for the iPhone to work correctly with Windows and iTunes functioning in its environment, an appropriate driver must be present in the operating system. Usually the latter is installed automatically the first time you connect devices, but sometimes it can be damaged or outdated. The solution in this case would be to update or reinstall.

ITunes crash

The likely culprit is sometimes not a device or outdated software, but a malfunction of the latter. For example, iTunes can be damaged due to an incorrect installation or update, too diligent cleaning of the system from garbage, virus infection, and a number of other reasons. The easiest way to eliminate them is by reinstalling the program. we previously wrote about the correct implementation of this procedure in separate articles.

Read more: How to completely uninstall and reinstall iTunes

Device malfunction

The issue in question may be a single glitch with either your computer or your phone. Restart both devices, after starting the PC, open only iTunes on it, close other programs, and connect the iPhone. If it still won’t be recognized, go to the next step.

Connection errors

It remains only to tell you about the main mistakes that users make when connecting a phone via USB:

  • Errors when trying to sync the device with iTunes may occur if your operating system is not updated. go to the device settings and update it.
  • If the charging indicator blinks when the phone is connected, and the computer does not recognize the iPhone, try using a different port. most likely, your Windows settings are lost.
  • If an interruption occurs during the transfer, try repeating the procedure wirelessly. the USB cable may have deformation of the pins.

As you can see, connecting an iPhone to a computer via USB is a very simple task that almost every user can do. However, try to avoid common mistakes so that you do not have to reinstall the settings later. To do this, just follow the instructions left in the article.

Resolving connector problems on your computer

Computers, and even more so laptops, after several years of intensive use, may have problems with ports, including USB. This can be recognized if, when connected to the port, not only the iPhone is not displayed, but other devices connected to them. tablets and even mice. do not work or work in “random order”. Perhaps you have one USB port junk, but not all, try inserting the cable into another socket.

Also, if the USB cable or connector is clogged or oxidized in the computer, the correct operation of the equipment and mutual perception will be disrupted. You can clean the connector with a piece of heavy cardboard moistened with an alcohol solution. You can wipe all the contacts, and then reconnect the cable. If so, iTunes will display the iPhone.

Apple device malfunction

Usually this situation occurs after jailbreak. If so, then you need to put the smartphone into DFU mode and try to restore it to its initial state.

First turn off your phone and connect it to your PC. Launch iTunes on it. Let’s start transferring the phone to DFU mode. First, hold down the power button for 3 seconds. Then, without releasing this button, press on “Home”. Hold them for two to ten seconds. Then turn off the power button, but do not release the “Home” button. Hold it for about 30 seconds until you see a message on the screen. Click OK. Then click on “Restore iPhone”.

Computer can’t see iPhone? There is a solution23

Despite the fact that modern iOS devices may well do without a computer, there are scenarios in which you still have to access it. It is quite logical that at the junction of technologies certain roughnesses may arise, and it is with such questions that we will try to understand this material.

itunes, does, iphone

One of the common problems when working with iTunes is the inability to detect the connected device. There may be several reasons for this, but often a failure occurs in the trusted connection mechanism, when keys are saved on both gadgets for subsequent authorization. By default, the request “Trust this computer” should be displayed the next time you connect, but the other day the author encountered the exact opposite situation, when after a negative response from the user, the request was not repeated. The problem can be solved as expected in a few simple steps.

Let’s start, as expected, with the “native” for iOS and iTunes environment. the OS X operating system. Of course, due to hardware-software integration, problems arise here less often, but no one is immune from accidents. So, if the iPhone stubbornly doesn’t want to trust your Mac, you can try clearing the contents of the special Lockdown system directory. To do this, disconnect the iOS device from the computer, execute the key combination (or select the “Go to folder” item in the “Go” menu of the OS X menu bar) and go to / var / db / lockdown /. In the window that opens, you will see one or several (depending on the number of synchronized devices) certificate files, which you need to delete. After that, we connect the gadget and answer the question about trusting the computer in the affirmative. The device should now be detected by the system.

For Windows OS, with which “persistence” your humble servant faced, the essence of the procedure remains the same. The only difference here, apart from the different location of the “culprit”, is the need to display hidden files and folders. To do this, open the Control Panel from the “Start” menu and go to the “Folder Options” section, where on the “View” tab, select the parameter of the same name. As for the address, it differs for different versions of Windows.

Windows XP: C: Documents and SettingsAll UsersApplication DataAppleLockdown

Windows 7, Windows 8, Windows 10: C: ProgramDataAppleLockdown

If the above manipulations did not solve the problem, for the OS from Microsoft there is a more complex method associated with the driver of a mobile device and described by a YouTube user with the nickname STOK SHOK.

Fix iPhone not detected by iTunes & more

Open the “Device Manager” located in the Control Panel in Windows 7 and in the sub-item “System” in Windows XP Right-click on the line with the required Apple device, select the item “Update driver” from the context menu, then “Search for drivers on this computer “and” Select a driver from the list of already installed drivers “Click on the” Install from disk “button (if it is not available, you can select the” Mobile phone “or” Storage device “category and click on the” Next “button, after which the button will appear ) In the “Install from disk” dialog box, click on the “Browse” button. Go to C: Program FilesCommon FilesAppleMobile Device SupportDrivers. Select the usbaapl file (in 64-bit editions of Windows it is called usbaapl64) and click “Open”. If the folder does not exist, or the required file is missing, look for it in the C: Program Files (x86) Common Files AppleMobile Device SupportDrivers directory

Jailbreak installed

Many Apple users are aware of jailbreak, an “iOS jailbreak” procedure that extends standard software capabilities. For example, in addition to accessing the file system, it becomes possible to install applications not from the App Store. Because of this, when connecting an iPhone to a PC, errors 0xE8008001 and 0xE800003D may appear. Let’s figure out how to eliminate them.

So iOS gave error 0xE8008001. We carry out the following actions:

  • we correct the access rights to the settings files of the cellular operators (iPhone / iPod Touch / iPad: / System / Library / Carrier Bundles);
  • remove custom Carrier Bundles.

Reset to factory settings

Factory reset often helps. Open Settings on your phone and tap General, Reset and then Erase All Content and Settings. This option resets the phone to factory defaults, after which it offers the option to restore a device backup.

Attention! These actions will delete the contents of the gadget. Apply only if you have a backup copy of all files, from which you can recover the necessary documents

Restarting Apple Mobile Device Service

You must disconnect iPhone from your computer and close iTunes before performing this step. Apple services need to be restarted now as they may be malfunctioning.

  • By pressing the “WINQ” hot keys, you must open the search bar. We enter “Services” into it.

iPhone Not Showing Up in iTunes? Here is the Fix (6 Ways)

We launch the found program, then we find “Apple Mobile Device Service”. Open it with a double click.

Now you need to make sure that the startup type is set to “Automatic”. After that, we start this service again.

After updating iTunes and restarting Apple service, the computer should see the iPhone. We open “Computer” and find a smartphone there. In the screenshot, the niche is at the very top.