Internet on your phone does not work

Your phone can’t connect to Wi-Fi. Internet does not work. Why and what to do?

On modern phones the ability to make calls on a cell phone, this is just one of the functions. And for many people this function is not the most popular. What do we mostly do on a smartphone? Watching videos, sitting in social networks, chatting in messengers, surfing the web, playing games, etc. д., And for that we need an Internet connection. And when the phone doesn’t connect to Wi-Fi, and mobile Internet is very slow, expensive, or not available at all. it’s a tragedy. It’s hard to understand why we need a phone without internet, like a computer

I may be exaggerating a bit, but that’s basically it. All phones that run on Android (Samsung, Lenovo, Huawei, Xiaomi, Sony, Asus, Meizu and others) and iOS (Apple iPhone) require an internet connection. At least for setup, program and system updates, synchronization, etc. д. There’s no problem with it now. Almost in every house there is a Wi-Fi router, which gives out a wireless network. There are open Wi-Fi networks of neighbors, and a lot of open networks from shopping centers, cafes, stores, and other establishments. Even the subway, trains, buses, and airplanes have Wi-Fi. You can stay online even without mobile internet.

But very often the phone just does not want to connect to Wi-Fi. Such problems occur not only with open, public networks (where, as a rule, the problem is on the side of the network itself). but also with home Wi-Fi. Usually there is a problem with connection to one particular network. And sometimes the smartphone just works with the router, then disconnects from it and never connects again. Or refuses to connect after replacing the router, some settings, installing programs, etc. д.

We’ll be looking at solutions for Android phones. If you have an iPhone, see the article iPhone or iPad can’t connect to Wi-Fi and what to do if iPhone (iPad) can’t see Wi-Fi.

What to do if the Internet does not work or disappears

Causes of problems with the Internet quite a lot. From interference at a physical level, such as a broken connection cable, to hardware configuration difficulties that can occur on your device or at your ISP. What’s the reason your Internet isn’t working? Many, and their removal depends on the type of device. consider the main difficulties that arise for users of the world wide web in the context of PCs and laptops, as well as smartphones and tablets.

The most common case is that something “hangs” somewhere and the most effective way to fix it is to reboot your PC and Internet router. In this case, the Internet settings are automatically updated, and there is a chance that everything will work again, as before.

If rebooting does not work and connection is not restored. check the cable with which the Internet is connected to your device (PC or router). In this case, the connection status icon will show a red cross. Problems can occur in the cable that connects your computer to your Internet router, or between your computer and your ISP. The first case is much more common, especially if you periodically remove the cable from the device. So if you have a cable connection to the network. stock up on extra “insurance” wire. ISP connection problems are much rarer, but if they do occur, the operator usually diagnoses the problem quickly and fixes it.

Another popular and trivial reason is that you have not paid for the Internet on time and were automatically disconnected. Usually operators allow a small credit up to half or the amount of the monthly fee. Set up automatic payment for using the service with your bank card, and the problem will not arise again.

If you have never had any problems with Internet access before, but today the connection is suddenly interrupted, the problem is most likely on the provider’s side, for example, there is a power outage due to weather conditions and, as a consequence, the connection. Call your ISP and find out what is wrong. You will need your address or your contract number. Usually ISPs solve technical problems within a few hours, but if the provider has no difficulties, you need to “dig” further.

internet, your, phone, does, work

If all of the above steps don’t help, the problem is with your computer. Let’s look at the main ones:

Some sites or files can be blocked by antivirus or ad-blocker software. In this case, to download what you want, you need to go into the program that creates interference, and change the settings, for example, reduce the level of blocking, or even disable the application for the duration of work with “problem” sites.

This problem will be indicated by a red cross on the network icon. To enable the equipment, go to “Network and Sharing Center”/ “Network and Internet Options”, then to “Adapter settings”. In the opened window right-click on the desired connection and in the pop-up window click on “Enable”.

When you connect a network, your ISP manager will usually configure the network on your computer, or at least advise you how to do it. But if for some reason this does not happen, you can configure the network yourself. To do this, go to Network Adapters, go to “Control Panel”/”Settings”. “Network and Sharing Center”/”Network and Internet Options”. “Adapter parameter settings”. Right-click on the network and select “Properties”, then. the following settings:

After completing all the actions do not forget to save the necessary settings and reboot the computer or adapter.

Usually, when you connect a router, the operating system finds the device and sets all the necessary settings for it to work properly. But if this does not happen. see the model of the equipment on the back of the box, and then go to the router manufacturer’s website and download the necessary drivers, or find them using a search engine, such as Google.

How to turn off 4G Internet on your Samsung

Perhaps later, with the release of new firmware, the problem will be solved, but so far we have to look for such workarounds. So, to disable 4G Internet on your Samsung Galaxy, you need to go into your phone settings and select the “Mobile Networks” section:

By default all available modes are active there. LTE (aka 4G), 3G and 2G. If your Samsung Galaxy loses network. try the 3G/2G option:

After that, restart the phone and check. In our case, it helped and the problem went away.

Note: If you vitally need exactly the high-speed 4G standard, then you should consider changing your operator. Especially now it is possible to do this with saving the number.

One of the most common situations I come across in my practice is when a user has Internet connected, but it does not work. Why does it happen??! The first thing to start looking for a solution to your problem is to reboot all your devices related to Internet access. your router, computer, etc.п. Very often it is a result of a minor malfunction of one of them and can be solved by a simple restart. If that doesn’t help. read on!

So, your Internet isn’t working. And how are you connected to it? As a rule, in most cases the connection is organized via Wi-Fi router, then look. whether it lights up an indicator of access to the Internet or not. For example, on D-Link routers it is made in the form of a globe, while on most devices it is simply marked as Internet.

Do not light? Check the settings of your router and if everything is OK, call the technical support of your provider. But if the indicator is friendly lit, it means that the connection is successful. Check access from other devices. tablet, phone, or laptop. In this way you can find out from which side to look for the cause of the problem. Such cases, when the router is connected to the global web and at the same time does not distribute the Internet to the connected devices, occurs once in a thousand. Usually they are associated with a malfunction in its work and can be treated by resetting to factory settings, followed by a full reconfiguration. But more often it happens that you have no access only from one of the computers, while the other computers are working fine. Then you need to look for the “root of the problem” on it.

If you are connected to the mobile Internet via USB-modem or WI-FI-module connected to the USB-port, then try to disconnect and reconnect it. Doesn’t help. switch the router to a nearby free port. Windows will reinstall the drivers and you can check again if the access is available or not.

Reasons for the Internet not working on your phone (Android)

This article, I think, should be divided into two parts: in one to disassemble the problems with mobile Internet (the same 3G/4G), in the other. when the Internet does not work via Wi-Fi network.

I recommend you to restart your phone and disconnect from Wi-Fi networks.

This is probably the first place to start. Even if you only deposited 1000 on your account yesterday. they might have “evaporated” from it, for example, due to some subscriptions (or if your phone is infected with a virus. it could have transferred funds to another number).

To check your balance, you can use your personal account on the operator’s website or use the following USSD-requests (see USSD-requests). a screenshot below ):

If you are outside a major city. note that 4G (and maybe even 3G) may not work in that area. The territory of our country is quite vast, and there are places where you may not have a simple connection.

To find out your operator’s coverage area. you just need to visit its official site and look at the map. For example, at MTS it looks like this (see: “The territory of our country is quite vast, and there are places where simple communications may not be available. screenshot below ).

MTS coverage area (screenshot from MTS office). of the operator’s website)

By the way, in this regard it would also be worth paying attention to the signal strength. With Android devices, you can see it by the network icon at the top of the window (see. example below).

Whether the limit is enabled in the Android settings?

There is such “feature” in the settings of Android as restriction of the traffic on reaching a certain limit (t.е. phone itself monitors the statistics, and your balance is not going into deficit, it disables the transfer of mobile data in time).

True, there’s usually a notification on the screen, and you should be aware that this is the reason. (but it is unlikely. ).

It is possible to look the established limit and limit in options of Android in section “Data transfer” (see “Settings”). screenshot below ). There you can also set new parameters.

Whether the traffic is not over (you have probably used up your tariff limit)?

This is the most popular reason for the lack of Internet. Even the limit of a few tens of gigabytes can be spent, watching a few online movies (for example).

To know remains of your tariff you can in a personal cabinet of operator (or by calling to the call-center). With Megafon, for example, all this is organized quite easily: you just need to open the appropriate tab in the LC.

Balance of tariffs of services in Megafon (personal cabinet)

In some cases the settings in the phone, necessary for access to the Internet, are reset. The easiest way to get it again is to call or send a USSD-request to the operator. Below is a small table with 4 popular operators in our country.

Operator’s name Action
MegaFon SMS with the text “1” to number 5049
Beeline Call to the number 06503
MTS Blank message to number 1234
Tele2 Calling the number 679

By the way, you can set these parameters manually (but in my opinion, it is too much trouble). To do this, open the settings of Android section “APN access points”. and enter the following parameters from the table below (screenshot to help).

Table with the parameters for the big 4 operators.

Operator name APN User name Password
Megafon Megafon Internet Internet gdata gdata
Tele2 Tele2 Internet it doesn’t matter never mind
Beeline beeline beeline beeline
MTS mts-internet mts mts mts

If you have bought a new phone, then put the old SIM-card and found that the Internet does not work. it may be that you just need to replace it with a new one (you may also need to do this if you accidentally damage it). Luckily operators provide new SIM-cards free of charge (at least for now).

To double-check, you can remove the SIM card and insert it into another phone. Such a simple test will be able to suggest what the problem is: with the device or the card.

Corner, showing how to install SIM-card correctly

I have a problem with Internet via WI-FI on my Android phone

It happens that your phone can’t connect to a Wi-Fi network, or it connects to Wi-Fi, but the internet doesn’t work. If you only have one network, it may be due to your router settings.

In case of your home network, check the encryption settings in your router (if your smartphone doesn’t detect the network, you can temporarily disable the encryption).

It may also help to change your router’s 802.11 settings, set the router from “a” to “b/g”.

Unfortunately, not all routers interact correctly with specific phone models.

If your smartphone is not connected to any network, you can delete all saved WI-FI networks. Press on the network and hold until the menu appears.

In general, the internet on your smartphone should work with any modern router (which is currently on the market for sale).

Honestly, the last time I had a problem with a D-Link 524 router, but it is no longer made.

It did not work with any Android device, at least not with the default settings.

I was then helped by the decision to create an open Wi-Fi network and setting up mas address filtering.

At the moment I am using a “FRITZ 7490” router, which works great with any Android device.

I dare say that the correct configuration of the router will allow a seamless connection to the Internet.

Cases in which it is not compatible with a smartphone or tablet are already rare and often caused by a lack of knowledge about these devices.

internet, your, phone, does, work

Why does the internet not work on my phone

Sometimes users forget to activate the Wi-Fi or data button on the device. When there is no internet, the corresponding indicator on top is not displayed, then open the top curtain of your smartphone and turn it on.

But there are times when Wi-Fi or data transfer is activated, but your phone doesn’t catch the internet. The problem may lie in the device itself or external factors. Let’s look at the main reasons for not having an Internet connection on your phone.

Insufficient funds

A common problem with not being connected to the Internet is failure to pay the plan that providers provide. This applies both to companies that provide cable Internet connection and mobile operators.

According to the contract, users are required to pay a monthly amount to the account. Some plans don’t charge a monthly fee, but a pay-as-you-go fee (you have to pay a certain amount per day when you connect or pay per megabyte).

When there is no internet connection for non-payment, the indicators will show that you have a connection set up, but you won’t be able to use it. In this situation check your account on your phone or personal account of your provider and top up your account.

Unsure signal reception

If the internet does not work, but your account is fine, the problem may lie in the towers. If you cannot load a page in your browser, look at the top labels on your phone. The signal strength is indicated there.

If you use mobile internet, next to the indicator you will see EDGE, 2G, 3G or 4G. The first two symbols symbolize a weak signal due to poorly working towers. They are sometimes disconnected for emergency reasons during repair work. The same goes for Wi-Fi. Providers sometimes carry out technical and repair procedures, so you should wait for the connection to work out.

Another reason for a weak mobile Internet signal is a high number of on-board applications. If the indicator shows 3G or 4G, then the problem is elsewhere.

Internet disappears on your phone for a variety of reasons: FreeIMG

Malfunction in the work of the operator

Paid tariff and strong signal level, but no mobile internet? Then it is worth contacting technical support. If mobile data doesn’t work, call your operator to find out the reason for the interruption. Your area may be upgrading or repairing equipment. You need to wait for the problem to be resolved.

“Airplane Mode”

Every smartphone has a “Flight Mode” or “Airplane Mode” button. It can be accidentally activated. Find the airplane-shaped button by opening the top curtain where you turn on the Internet connection. Make sure the mode is not activated, because it prevents the phone from communicating with the network.

Access point

To make sure that your internet connection is always active, you need a properly configured access point. It is set up for each service provider by specifying the necessary data in the phone settings. They can be confused. To fix the problem, ask your operator for the settings.

SIM problems

One more reason why the Internet on the phone has stopped working, is the problem with the SIM-card. To make sure, make a test call or send a message. If nothing succeeds, the cause is found.

System failure

If suddenly stopped working Internet on your phone, it may be a system failure. System crash could be caused by third-party programs or viruses. First of all you should go to “Google Play” and download any well-known antivirus software: Eset NOD, Kaspersky, AVAST, etc.д. Check your phone for malware.

Remember if you haven’t installed any applications, programs, utilities, which theoretically can interfere with the system. This is especially true for those programs that were not downloaded from Google Play. Uninstall them and restart your smartphone.

Go to “Settings”. Next, find the “System” section. There you need to enter the “Reset Settings”. First, click on “Reset Wi-Fi, mobile Internet and Bluetooth settings”. After this procedure check your internet. If this does not help, reset the application.

If this does not help, you will have to do a complete reset of the phone to factory settings. But before you do that, we need to make a backup. Connect to any available Wi-Fi network, as a copy will be saved to the Google account.

  • In “Settings”, click on “Accounts”.
  • Choose a valid Google account. “”.
  • Now click on “Synchronize account”.
  • Include the items you need.
  • Go back to the initial menu “Settings” and go to the tab “Google”.
  • Next, select “Backup”.
  • Now click on “Start copying”.

Once the copy is created, you can reset the smartphone to the factory configuration. After the reset, don’t forget to update your Android system to the latest version. After that data transfer will start working.

No internet connection with Wi-Fi

A very common problem has a number of causes and a large number of possible solutions to the problem.

The reason may be the lack of access to a Wi-Fi point.

If the connection is to the same point of the network, it is possible that the user has moved an unacceptable distance from the router, resulting in a lack of connection. It is also likely that the router is disabled.

This often happens if you connect to the network in a public place to an open access point.

In such case you should either change your location, find another accessible point or ask the operating personnel about the problem.

Also changing the network access password may be a problem.

Modern gadgets remember the password from a particular access point.

If Wi-Fi function is switched on, and there is an access point, the phone connects to it automatically.

However, if you change the password, you are not connected to the Internet, although the phone may show that it is connected to the hotspot.

In this case you need to delete the access point and connect to it again.

In this case, the phone should show that the password is incorrect.

The solution is to find out the new network access code.

Weak signal?

Weak signal to Wi-Fi can also be the reason for the lack of connection.

But it is enough to check it on the indicator at the top of the screen. It usually has bars that indicate signal quality.

The solution is to move in space closer to the router.

Be aware that walls, trees, or other obstructions may interfere with the connection and cause the signal to “go around.

Sometimes the lack of network access can be caused by a proxy server. Usually this is reported in the browser.

Some wireless LAN access points require manual adjustments.

Usually you just need to find “proxy server” in the access point settings and change its settings from “manual” to “no.

Change your settings

Sometimes it is necessary to change DHCP settings. This is also indicated in the browser when trying to connect.

In this case, you need to find the appropriate item in the access point and change it to “custom.

after. find such items as DNS1 and DNS2. Write in 1:, and at 2: Usually it helps to eliminate the problem.

It is worth considering that if there is no connection to the Wi-Fi network, the problem may not be in the phone, but in the modem or router itself. There can be many such reasons, and their solution is quite diverse.

It is worth realizing that new technology is sometimes quite difficult to understand.

That’s why the problems may seem hard to solve, or cause some inconvenience.

However, sometimes it is enough to be attentive. Because most of the problems have the most trivial causes, which can be eliminated fairly quickly and do not bring certain problems to the user.

Troubleshooting Internet problems on your phone

Why doesn’t the mobile internet work on your phone? | Top 5 Main Causes and Ways to Solve Them

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