Computer Does Not Shut Down After Shutting Down Windows

Many users who have upgraded to the new OS or installed Windows 10 are faced with the problem that the computer or laptop does not turn off completely through the “Shutdown”. At the same time, the problem can have various symptoms. The monitor on the PC does not turn off, on the laptop all the indicators turn off, except for the power, and the cooler continues to work, or the laptop turns on immediately after turning off and other similar ones.

In this manual, there are possible solutions to the problem if your laptop with Windows 10 does not turn off or the desktop computer behaves strangely when shutting down. For different equipment, the problem can be caused by different reasons, but if you don’t know which option to fix the problem is right for you, you can try all of them — there is nothing that can lead to malfunctions in the manual. See also: What to do if a computer or laptop with Windows 10 turns on itself or wakes up (not suitable for those cases when it happens immediately after shutting down, in such a situation the methods described below will help to fix the problem), Windows 10 restarts when shutting down.

The laptop does not turn off when shutting down

The greatest number of problems associated with shutting down, and indeed with power management, appears on laptops, and it does not matter whether they received Windows 10 through an update or whether it was a clean installation (although in the latter case, problems are less common).

So, if your laptop with Windows 10 at the shutdown continues to “work”, i.E. The cooler is noisy, although it would seem that the device is turned off, try the following steps (the first two options are only for laptops based on Intel processors).

1. Remove Intel Rapid Storage Technology (Intel RST), if you have such a component in “Control Panel”. “Programs and Features”. After that reboot the laptop. Seen on Dell and Asus.
2. Go to the support section on the laptop manufacturer’s website and download the Intel Management Engine Interface (Intel ME) driver from there, even if it is not for Windows 10. In the device manager (you can open it by right-clicking on startup), find the device with by that name. Right-click on it. Uninstall, check “Uninstall driver programs for this device.” After uninstalling, run the installation of the pre-loaded driver, and upon completion, reboot the laptop.
3. Check if all drivers for system devices are installed and working properly in the device manager. If not, download them from the manufacturer’s official website (from there, and not from third-party sources).
4. Try disabling Windows 10 Quick Launch.
5. If something is connected to the laptop via USB, check if it turns off normally without this device.

Another variant of the problem is that the laptop turns off and immediately turns itself on again (seen on Lenovo, maybe on other brands). If such a problem occurs, go to the Control Panel (in the viewing field at the top right, put “Icons”). Power supply. Setting up a power scheme (for the current scheme). Change additional power settings.

In the “Sleep” section, open the “Allow wake up timers” subsection and switch the value to “Disable”. Another parameter that you should pay attention to is the properties of the network card in the Windows 10 device manager, namely, the item that allows the network card to wake the computer from standby on the power management tab.

Disable this option, apply the settings and try turning off the laptop again.

Windows 10 computer (PC) does not turn off

If the computer does not turn off with symptoms similar to those described in the section on laptops (that is, it continues to make noise with the screen turned off, it immediately turns on again after shutting down), try the methods described above, here is one kind of problem that has been seen so far only on a PC.

On some computers, after installing Windows 10, when turning off, the monitor stopped turning off, i.E. Switch to low power mode, the screen continues to “glow”, although it is black.

To solve this problem, I can offer two methods so far (maybe in the future, I will find others):

1. Reinstall the card driver with the complete removal of the previous ones. How to do it: installing NVIDIA drivers in Windows 10 (also suitable for AMD and Intel cards).
2. Try shutting down disconnected USB devices (in any case, try disabling anything that can be disabled). In particular, the problem was noticed with connected gamepads and printers.

At the moment, these are all the solutions I know that usually solve the problem. Most of the situations in which Windows 10 does not turn off is due to the absence or incompatibility of individual chipset drivers (so it is always worth checking this). Cases with a monitor that does not turn off when the gamepad is connected are similar to some kind of system bug, but I don’t know the exact reasons.

Note: I forgot one more option. If for some reason you have disabled automatic updates to Windows 10, and it is installed in its original form, then perhaps you should still update it: many similar problems disappear from users after the next updates.

I hope that the described methods will help some of the readers, and if suddenly they don’t, then they will be able to share other solutions to the problem that worked in their case.

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07/28/2017 at 12:24

Laptop Asus K56CM. Instead of a CD-ROM, a second hard drive is installed. The laptop, like everyone else, does not turn off, only the screen goes blank, you have to turn off the button. I read somewhere that turning off Bluetooth but to no purpose helps. Updated MEI driver is no use. Updated all firewood using DPS, no use. I sin on the second hard drive that is connected, removing it all well, the laptop turns off. Why this happens I do not know

09/05/2017 at 08:19

I myself had the same problem after installing ssd on the computer. And all that had to be done was to get out the optibay (the same pocket that was used instead of the drive) and find on it a very small white lever and move it to another position. I don’t know how, but after that everything worked for me.

11/08/2017 at 19:24

12/13/2019 at 09:52

Thank you so much for the information. I tried everything, nothing helped. After switching, everything fell into place

02/01/2020 at 11:23

Thank you Nazar, kind man. Day lost. I tried everything. The white lever helped. Thank you

08/20/2017 at 13:04

For DELL Inspiron 3542 BIOS flashing helped.

09/01/2017 at 11:57

And my laptop yesterday, after clicking on “Shutdown,” remained with the screen glowing black, and was noisy until the battery ran out. Today, when turned on, “Acer” comes out again, everything seems to be fine, and then a black screen. I had to hold down the shutdown button. And so several times. Sometime it turned out: as usual booted.
A few months ago, it was like that. Only then did I turn off the shutdown button myself. But I don’t remember that the next day I couldn’t turn it on.
Even after a reboot, once a long time the same luminous screen was noisy, but the system itself got out of this state. Therefore, yesterday I waited until the battery sat down.
I do not have any connected usb devices.
What in my case?
Help me please

09/01/2017 at 12:24

Perhaps some kind of update failure. Observe for now whether it will be repeated. And if this happens (black screen), still do not turn it off because of a dead battery (it’s better to plug it into the network, it’s safer for the health of the laptop).

09/05/2017 at 20:25

And how then? He does not turn off himself. With a network, it just so infinitely will glow black and make noise. It did not seem to be about to turn off. The charge was almost full, so he was in this state for a couple of hours. There were no updates from Windows, the last check was on the previous day, after which the computer turned off. Acer reports on the found updates, it does not install.
Not yet repeated. But you need to know what to do with a possible repetition. Thank you for the answers

09/06/2017 at 08:36

You can turn it off by holding the power button for 10-20 seconds, it will turn off, even if it hangs. So it is also undesirable, but better than waiting for the discharge or pulling out the battery.

10.25.2017 at 22:53

Dmitry, today the laptop turned off when the battery was 91% charged right after I pulled the cord out of the outlet. What could it be?
It seems like a couple of times already. Long. Only then I did not know about the state of the battery, because I didn’t disconnect from the outlet (the battery did not charge at that moment). But 99% was sure that the charge was sufficient. Over, there is always a message that the charge is coming to an end. Now I am 100% sure that in those cases the battery was charged.

10.25.2017 at 22:59

Thank you for the answers.
P.S. Problems after clicking “Shutdown” with a luminous black screen and noise did not recur.

10/26/2017 at 08:22

I don’t know here. In theory, if something very energy-consuming is performed on the laptop and the laptop itself is not weak, it may simply not have enough current from the battery, despite the charge being sufficient (i.E., it cannot simultaneously produce enough energy to work: it is not the newest one, for example, or the laptop is too powerful), also it may be due to the absence of any drivers from the manufacturer responsible for power management.

10/15/2017 at 13:53

“Immediately turns on again after completion of work)”. Windows 10, it was possible to eliminate spontaneous inclusion through the network card properties in the Windows 10 device manager, namely, the item that allows the network card to wake the computer from standby on the power management tab.
Thank!

11/16/2017 at 18:02

My problem was the Katalist Control Center program from ATI. Went into administration / event viewing / Application and service logs. ACEEventLog log name. And I see there like a bunch of such errors 0000000010: 2017-11-15 23: 34: 48: 787 FAILED: ADL.ADL.ADL_RemoteDisplay_Initialize Error Called by: ATI.ACE.CCC.Implementation.CCC_Main :: CCCNewThreadBegin. Catalist center removed and yusby began to turn off.

12/19/2017 at 07:57

It helped me that after turning off the computer itself did not turn on again: at the command prompt, as administrator, type powercfg h off and then enter

12/19/2017 at 08:24

Well, this is essentially the same as disabling quick start, which I write about in the article.

01/07/2018 at 17:20

Disabling windows defender sometimes helps. I deleted it from the disk image. Neutered 10! So there is no longer a problem with shutting down.

08/12/2018 at 18:33

Asus X756UQ
Same problem. I turn it off, the screen goes blank, but continues to make noise, as if it were working. Turns off with a button. Turns on as usual.
So it became after reinstalling Windows.
The methods in the article do not help.

08/13/2018 at 12:36

And ATKPackage installed manually from the official site for your model and tried to disable the quick start?

09.09.2018 at 13:28

I have a slightly different problem on my PC. When you click the shutdown via Start, it first seems to show “Home”. “Shutdown”. And then back to the desktop, everything is turned on as if nothing had happened. It was as if he had not pressed shutting down. Nothing but turning off the power (from the wall outlet!) Does not help.

09/10/2018 at 11:41

You can create a shortcut for shutdown yourself, it should work:
right click on the desktop. Create. Shortcut
in the object field we write: SHUTDOWN.EXE / s

10/05/2018 at 13:59

Please help me. When I turn off the computer, it constantly writes that if you finish the work, other people who work on this computer will not have time to save the data. But the fact is that I work alone on it. How to fix it?

10/06/2018 at 09:36

Hello. But how do you turn it off? From the start menu or something else? Just if you do it from the lock screen, these other people mean exactly you.
Also: if you have enabled network sharing for some folders, this message may also appear.
In general, this is usually normal.

12/25/2018 at 18:03

Surprisingly, I just did it. The laptop did not turn off after the screen went blank, it was also impossible to exit sleep mode. It only helped 10-second pressing the button on. Then I discovered that this only happens if the Edge browser is running. If you turn it off, then everything is fine. Then I tried Chrome. Everything turns off without problems and starts after sleep.

08.21.2019 at 23:17

Thank you, the only one who helped, the computer did not turn off twice in a row, after which I “took off tasks” and it turned off, I still think that the explorer is the craziest browser of all)

01/08/2019 at 21:40

Windows 10 is such a question when it is turned on, it does not see the usb modem, the megaphone turns off the computer, it seems like everything turned off but the cooler is noisy, I turn it off forcibly. Immediately turn on normally turn on and sees everything after it turns off normally. The next day, the same thing when you turn on have to force off

01/10/2019 at 11:21

Hello. Try disabling quick start should help. About disconnection: https://remontka.Pro/fast-startup-windows-10/

01/15/2019 at 19:25

Clean build, turned off automatic updates, and the computer does not turn off. You’re right

04/18/2019 at 14:49

Nookuk asus x542u, at 10 did not want to turn off. All the tips that I found on the Internet did not help. He began to turn off the devices in turn, the problem was in the bluetooth, disconnected, started to reboot and turn off. Maybe someone will be useful)

08/13/2019 at 19:14

Thank you so much for the detailed instructions!

10/07/2019 at 10:09

I want to add that turning off the mouse (device manager. Mouse. Power) to wake up does not help solve the problem on my home PC.
Not the first time I try, on the contrary I tick the permission, then the kopm does not wake up right there. Although I would like to disconnect.

11/04/2019 at 12:58

The reason could also be downloading from UEFI. When disabling UEFI and reinstalling the system, the problem disappears. Tested on 7, 10.

03/07/2020 at 08:36

I welcome everyone.
When I rebooted, an inscription appeared, I don’t remember exactly, like. “the program does not allow shutting down” (windows 10). When trying to find the “initiator”. I rebooted forcibly. I found an inscription about the need to activate windows.

Reactivated. Problem solved.

An “inscription” appeared clearly after using (and by that time I had already forgotten about it) the free DriverHub program, which should find and reinstall all the old ones and add the missing drivers. I do not recommend using it, especially in automatic mode (there is an expert mode).
First, the “program” brought to the blue screen (windows, not “iron”) and the lack of Internet (network card drivers were too new). But after the “dancing with a tambourine”. The device because of which everything was started (the wireless mini keyboard NONAME). It worked. Here are just which drivers have been updated / added, and which of them applies to my device is now a mystery. I suspect that some of them are not necessary, but which ones? Now everything works as it should, and there is no desire to understand. And the program did not even offer to create a copy of the registry and a system restore point (I certainly did).
Creating a topic about unwanted programs is, of course, too troublesome, but it’s a pity.

06/04/2020 at 13:56

Removing and reinstalling Intel Management Engine is the only thing that helped! Thanks a lot
Even the problem of updating the desktop has disappeared

Blog about modems, routers and gpon ont terminals.

The problem itself, in which the computer refuses to turn off, is not new. She was still in the good old XP, she also remained in newer versions. Yes, in the new version of the Microsoft OS, many problems were completely solved, but new ones were added, which means that a number of reasons also changed with each version changed.
So after the transition or upgrade to Windows 10, many users were faced with the fact that the computer or laptop does not turn off during normal shutdown, although earlier on the “Seven” or “Eight” this was not. In this case, the further behavior of the device may be different.

Most often, just for a long, long, long time the message “Shutdown” hangs, sometimes it can “fall off” into the blue BSOD screen, and sometimes it can turn on again and load the operating system again. You can, of course, turn it off via the power button or pulling out the plug from the outlet, but this method is incorrect and may even lead to serious hardware problems over time. So the situation must be urgently addressed!
Let’s look at together the most common reasons why Windows 10 refuses to shut down and their solutions.

Quick Start Windows 10

An operating system error due to which the Windows 10 computer does not turn off when shutting down may be caused by the failure of the. Quick start function. Yes, you heard right! I don’t know what the programmers from Microsoft have “cheated on”, but the function can have a significant impact not only on switching on, but also on switching off. So, if your PC does not turn off, try to deactivate it. To do this, press the Start button and select the “Options” menu item to open this window:

In the list of available settings, select the “System” section and go to its settings:

Now you need to select the “Power and Hibernation” subsection in the menu on the left, and click on the “Advanced power settings” link on the left. The Power Options window opens:

Here in the menu on the left you need to click on the “Power Button Action” item to go to the PC system power settings.

Scroll to the end of the contents of the window to the subsection “Shutdown Options”. Here you need to find the checkbox “Enable quick launch (recommended).” It can largely affect the fact that Windows 10 does not turn off. We remove it, reboot and check the result.

Note: I want to note that in general this option is useful only because it completely turns off your computer or laptop. If you are used to just sending it to sleep mode, then in this case it will be practically useless for you.

Intel Management Engine Interface Driver

Another factor that may cause a computer with Windows 10 to not shut down is the MEI driver, the “Management Engine Interface,” which is installed on a PC with Intel processors. Namely its 11th version. To check which one is installed with you, open the device manager and go to the “System devices” section:

Find the line Intel Management Engine Interface there, right-click on it and select the “Properties” menu item. In the window that opens, go to the “Driver” tab:

We look at what is written in the line “Driver version”. If, as in my example. 11.X.X.X. It makes sense to try replacing it with an older release from the branch 9.X.X.X. To do this, go to the official website of the manufacturer of your motherboard and download this version there. Alternatively, you can download the driver from the Intel site. Link.
Next, you will need to remove the installed driver and forcibly point to the downloaded file.
After that, it will be necessary to disconnect the Windows update service without fail, so that it does not update everything on its own.
I also recommend using a special package that will hide notifications in the system tray about the need to download a new version. Link.

Motherboard BIOS update

On laptops (especially for some reason more often with ASUS), I came across the fact that even on very modern models, after installing Windows 10, “miracles” begin. Either WiFi does not work, then the blue screen falls off, then the PC does not turn off at all. In most cases, the problem was solved through updating the drivers.

This is relatively easy to do. You need to go to the official website of the device manufacturer, open the “Support” section, find your model and check for BIOS updates. If there is, download and then follow the instructions attached to the file.

The laptop does not go to sleep

Recently, many users have not turned off the PC at all in the sense that it was done before, that is, until the work is completed. Often they just send the laptop to sleep by closing the lid. And that is why I separately want to consider some kind of the above problem, namely when the device is turned off normally, but the computer does not go into sleep mode, but returns to normal operation mode.

If it does not work, try another option:

Enter it on the command line and in the results you will see the “culprit”. For example, it will be some kind of USB device. To prevent him from waking up the PC, open the Windows Device Manager.

Find the line “USB Root Hub” in the list, right-click on it and select “Properties”. In the window that opens, go to the “Power Management” tab:

Uncheck “Allow this device to wake up the computer from standby mode” and click on the OK button. The same is desirable for the mouse and network cards. Wired and wireless. After that, we reboot and check whether the computer goes into sleep mode or still does not go.

Do not forget about the possible awakening timers installed in the system. For example, updates of some program or game, or some malicious application. To exclude this scenario, you need to open the Windows 10 power settings again, go to the additional parameters of the power scheme used and open the “Sleep” subsection:

There will be an item “allow wake up timers”. It is necessary to check that it has been set to “Disable”.