Can I Return the Phone Within 14
Mobile phones today are firmly entrenched in the life of modern man. These gadgets are easy to use, and without them it’s hard to imagine the existence of a modern society that really values time. But there are times when a person acquired a mobile device, but it turned out to be inoperative or did not like. What is worth taking?
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Normative base. Returns Consumer Rights
The law related to the protection of the interests of consumers contains a large number of rights that they have. When returning the phone, among them the following main points can be distinguished:
Thus, each consumer has a large number of rights and can count on their exercise in case of contentious issues during the purchase of the phone.
Is it possible to return a working phone within 14 days if I did not like it?. Arrangement with the seller. Warning
So that the buyer can more easily navigate the issue of returning the phone, it is worth examining several positive cases of a court decision. For example, you can hand over an aggregate within 14 if, in the process of selling it, you were misled and received inadequate information about it. But this will have to be proved using testimony. It is advisable that they be given by strangers or, in extreme cases, friends, not relatives.
The return of the phone within 14 days can be carried out and in a situation where there was no instruction to the device, or it was made in a foreign language, it is incomplete. This is a direct violation of the 10th art. 2nd paragraph of the law on the protection of the rights of the buyer.
Is it possible to return the phone within 14 days if it is defective?
If the purchase turned out to be of poor quality, its return within 14 days will not be difficult, the main thing is to have information on several fundamental rules:
If the gadget has identified significant deficiencies, defects, defects, the consumer is legally entitled to the following measures:
Measures for the return of technical devices can be carried out exclusively in a situation where certain conventions are observed by the buyer:
- It has a significant drawback;
- There are certain violations in the terms of repair under warranty (when returned within a period of 45 days);
- The phone is under warranty repair for more than 30 days each year due to repeated repairs.
If the device breaks down or any inconsistencies are found to have occurred within 14 days from the date of purchase, the buyer can refuse the seller a proposal for repair, preferring to replace with a new gadget or refund. Thus, the return of a faulty device is possible, current legislation indicates this.
If the gadget is purchased on credit or by installments
Since defects are most often detected during the first days of using the telephone, the sequence of actions of the parties is simple and straightforward. Each of your steps should have reinforcement in the form of relevant documentation. After that, the store will have to return to the bank all the money that has been provided, and you will be freed from the credit burden. If you just didn’t like the loan equipment and didn’t fit it, you cannot count on its return within 14 days or on the exchange.
The difference between returning a touch phone from a regular device
In the event of a dispute, the examination is carried out by the seller.
Step-by-step return instruction
Only if the technical accessories are defective or defective, the user can count on a refund or exchange within 14 days. The algorithm of actions is as follows.
The court subsequently makes a decision. It is impossible to predict exactly which side the judge will be on.
If the phone is purchased on the Internet
Thus, returning a cell phone within 14 days is a process that is possible, but not always. Actually raise this topic in case the gadget has significant malfunctions. If he simply did not fit the buyer, the actions for his return or exchange cannot technically be carried out.
This article is about how to return a mobile phone and return money for it, we will consider standard situations and help you determine your rights and procedures for their implementation.
In this way, return or exchange a working mobile phone not allowed!
How to return a mobile phone of inadequate quality (defective, defective, defective) under warranty
Now consider the situation with returning a mobile phone of inadequate quality (faulty) under warranty.
Return of mobile phone and defective quality (defective) under warranty
(within 15 days from the date of purchase)
In the first 15 days from the date of purchase return under warranty a mobile phone of inadequate quality (defective, defective, defective) possible if there is any flaw in it. Including, according to Art. 18 of the Law “On Protection of Consumer Rights” you have the right:
– carry out refund for a cell phone of inadequate quality;
– exchange a faulty (broken, defective) mobile phone;
Return of mobile phone and defective quality (defective) under warranty
(after 15 days from the date of purchase)
Return under warranty mobile phone of inadequate quality (defective, defective, defective) after 15 days from the date of purchase, if one of the following conditions is available:
If you have one of the above conditions, you have the right to submit claims for refund for a cellphone of inadequate quality, exchange of a faulty (broken, defective) cellphone and etc.
Claim (application) for the return of a smartphone (mobile phone)
In order to exercise your legal rights, you need to present claim (application) for the return of a mobile phone. It is necessary to indicate the circumstances on which you base your requirements (based on Article 18 of the Law “On Protection of Consumer Rights”) and formulate your requirements.
Claim (application) for the return of a mobile phone may be presented to seller, manufacturer or authorized organization.
Your satisfaction term claim (application) for the return of a mobile phone is 10 days in case you want exchange a faulty (broken, defective) mobile phone then it is from 7 to 20 days.
If the seller refuses to return money for a cellphone of inadequate quality, exchange of a faulty (broken, defective) cellphone or does not want to exercise exchange of a faulty (broken, defective) mobile phone then you must file a lawsuit with the court (according to Article 17 of the Law “On the Protection of Consumer Rights”) and defend your legal rights.
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- Light aircraft, helicopters and flying devices with an internal combustion engine;
- Cars, motorcycles, vehicles with an internal combustion engine;
- Tractors, motoblocks, equipment for agriculture with an internal combustion engine;
It doesn’t like the color, it’s not convenient to hold it, it doesn’t like the model, it’s just annoying. The phone can be exchanged as an exception, but only for two weeks.
After a two-week period, the seller will refuse the consumer to exchange or return the phone already by law.
What documents do you need to provide?
No need to talk rudely with staff, shout, threaten and arrange a tantrum.
Faulty return or exchange terms
You can exchange or return money for a defective phone, if:
How long should I apply?. How to speed up the process?
You can also refer to lack of detailed instructions to a cell phone (as often only a short guide is attached to it), and as a result, not providing comprehensive information about the functions and capabilities of the phone.
What if the seller breaks the law?
The copy of the buyer’s claim must bear the signature of the seller’s representative.
If a decision is made to refuse to satisfy the buyer’s requirements, he can apply with this paper to Rospotrebnadzor. If, in this case, a refusal to return or exchange a cell phone occurs, the consumer has the right to go to court.
If the seller refused voluntary satisfaction of the buyer’s claims, the liability enshrined in article 13 of the Law on the Protection of Consumer Rights will be applied to him.
See also in this video, Is it possible to return the phone within 14 days:
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