Bluetooth headphones broke down what to do. Volume control malfunction

Why only one wireless headphone works

There are several reasons that can cause this problem, first of all you need to find out what happened.

Just does not charge, poor contact on the charger case.

The device simply does not support this type of connection, this often happens with smartphones, but everything works fine on the computer.

There are settings that work only when the headphone is in the ear.

Important! If you do not have TWS headphones, but, for example, ceiling headphones connected by an edge, the problem is most likely a mechanical nature. Therefore, it is most often it is better to contact a specialist who can make out your device and say exactly what the problem is.

The reasons

Why the wireless headset doesn’t work:

Sometimes the headset does not work due to sudden interference or problems when conjugating with the phone. It is simple to solve this problem: you need to turn off Bluetooth on the phone, then turn it on again and re.compat. If the method does not help, it is recommended to delete a Bluetooth headset from the list of devices and connect it again.

The headphones are discharged too fast

After 2-3 years, the battery of the headphones wears out and the problems with the battery begins. Because of them, the device is discharged too fast.

If you keep the headphones outside the case, the sensor remains active and waits for the user to decide to listen to music again. This greatly discharges the battery. Therefore, you should always clean the headphones back in the case.

To solve the problem with a faulty battery, try to drop the headphones to factory settings or update the device to the last firmware. If all this did not help, then you will have to buy new headphones, since you can’t replace the battery in Apple.

Case breaks

Make sure that the problem is in it, you can if you check the USB cable. You need to connect another charger to the AirPods cover and see if the charging will begin. If it is not the same, then continue the check.

The problem with charging the case can be solved by cleaning. Perhaps the connectors are blocked due to particles of dust or villi from clothes. In this case, you need to wipe the case and ports with a cotton swab or dry cloth.

You can also check the updates for Airpods. Perhaps you just need to download them. If the phone has the latest version, then, on the contrary, drop the case to factory settings. Click and hold the configuration button on the housing until the color changes from yellow to white. After that, re.connect the case with the phone.

If after performing the described methods the case still does not charge, then it will have to be replaced. But this works only if you have a warranty case and its validity does not expire. If everything is in order with the headphones, then it’s easier to take the case separately. It will cost cheaper than a complete set.

What to do if the headphones are connected separately

If your wireless headphones are not synchronized with each other, do the following:

    Remove headphones from the list of conjugated Bluetooth devices on the phone (if you previously tried to install a Bluetooth connection);

Delete incorrectly associated headphones from the list of connected devices

Press the multifunctional buttons on headphones until they completely turn off

Wait until the LEDs go out to restart the device

The right headphone will blink in search of a phone

This method works great with QCY and other wireless headphones.

The Monoedio mode is connected

On some smartphones it is possible to enable only one wireless headset. You can fix the situation in the Bluetooth settings. you need to click on connected headphones and turn off the mode of monophonic sound.

Audio traffic is designed for one headphone

The problem can be with the audio file itself (for example, in the song), which is reproduced only on the channel of headphones. To check if this is so, you need to reproduce any other audio file. If the problem is fixed, then the last sound file was a single.channel.

Synchronization of wireless headphones

TWS headphones synchronized automatically as soon as you take them out of the case or turn it on by buttons. This is provided that you have solved the problem of resinching the reset of settings.

If you took out the headphones from the case, and the indicator on one or both headphones does not light up or does not flas it, press and hold the button for 5 seconds so that it caught fire. Or put the headphones in the case and get them again.

  • We took out both headphones from the charger and/or turned on the headphones using buttons (usually you need to hold 2-5 seconds).
  • Indicators are immediately actively blinking on both headphones.

At the moment, there is a process of pairing headphones with each other.

In some cases, the indicator on the second headphone can flash every few seconds. This means that the headset is ready to connect to phones, computers, etc

An alternative way to conjure headphones with each other

If the method described above has not helped and your headphones are still not suitable, do the following:

  • Disconnect Bluetooth on the phone;
  • Reboot the headset (for example, as described above);
  • Put them back in a charging box and wait a minute;
  • Now first remove the right headphone and turn it on;
  • Then remove the left wireless headphone from the cover and turn it on;
  • At the same time, press the multifunctional button twice on the right and left headphone;
  • You will hear the sound signal about synchronization and you can use its functions.

How to solve the problem why one wireless headphone does not work

Batter of wireless headphones

The reason for the failure can be banal. one of the liners was simply discharged. It needs to be connected to a charger. For some, sets are provided with a case-charging kit. Others are recharged from a cable with a connector for USB and power supply.Pay attention, earned an indicator or not. If the indication is lit up, leave the liner on the charge for 2-3 hours. Disconnect the charging and try to turn on the headphone.

bluetooth, headphones, broke, down

If the headset does not respond to charging, the problem is to the case of the case or power supply. You need to connect the liner to another regular charger.

If the problem is not solved, it is worth checking the case contacts. They can be contaminated or covered with corrosion. Wipe them with a cotton swab slightly moistened in alcohol.

Rebooting headphones

  • Turn off the headset from the gadget.
  • Reproduce music through the speakers of the phone, make sure that reproduction is correct.
  • Turn off the headphones, holding the power button for a long time.
  • Put the headset in the case for 30-40 seconds.
  • Press the Turning button twice. The red-blue LED should light up.
  • Re.connect via Bluetooth to a smartphone, tablet or laptop.

Synchronization of the right and left headphones

The conjugation is performed simultaneously. The interruption leads to a shutdown of sound in the right or left “ear”. To eliminate the problem of liners, you need to synchronize.Turn off the headphones, while pressing 2 power buttons. Put in the case for a couple of hours, pull out and turn on. Both LEDs should light up. When you turn on the Bluetooth, the headset is automatically synchronized. If synchronization is not carried out in abstract, it is necessary to reset the settings and repeat the procedure again.

Reset of headphones

The headset is charged, but its work is broken. There is no sound in one of the liners. The device does not mate with the gadget. Only reset will help.To reset the headphones, you need to remove them from the list of conjugation on the smartphone. In the Bluetooth settings, find the headphones among the connected devices and disconnect them.

Instructions: Reset and re.synchronization of wireless headphones

  • Open the Bluetooth settings on the smartphone.
  • Find a list of conjugated devices.
  • Select connected headphones. Remove them from the list.
  • On some models of smartphones (for example, on the iPhone) you need to put a box in the line “Forget this device”.
  • Remove headphones from all devices! For example, if the headset is periodically used on different gadgets (on another smartphone, on a tablet, on a laptop).
  • When the headphones are completely untied from all devices, it is necessary to check the charging level. In stock. at least 50% of the battery charge.
  • To charge the headset if necessary.
  • On both inserts simultaneously press the power button and hold for 5 seconds.
  • Repeat the procedure, but hold the buttons for 40-50 seconds.
  • Automatic discharge to factory settings will occur.
  • Let the buttons, remove the headphones in the case for 10-15 minutes.
  • Pull out the liners from the case, wait 10 seconds. At this moment, the right and left “ear” are automatically synchronized.
  • On the smartphone open the Bluetooth settings, find a wireless headset and connect it.
  • Check if the sound is played in both inserts.
  • If the headphones are grinded again, repeat all the stages to reset the settings again.

Incorrect phone settings

  • The default settings are installed on a smartphone or tablet. Access for the sound source is defined only through speakers. For the connected headset, the transmission of the audio signal is prohibited.
  • When connecting new headphones, check the saved conjugated devices in the phone settings. A similar headset can lead to an erroneous choice and attempts to conjure the old device.
  • If the “mono” mode is selected in the smartphone settings, the sound will be transmitted to 1 insert. It must be turned off, remove the checkmark opposite Mono-mode.

Problems in the work on

  • Viruses. If antivirus is not installed on the device, malicious programs can easily penetrate it. Viruses fail, violating the operation of the operating system. And lead to the impossibility of normal conjugation with the set.

Reset to factory settings will help. It will also be required to clean the gadget itself. A reliable antivirus program should be installed.

  • Failure in the software. The failure in the operating system seriously harms the entire smartphone. One of the possible malfunctions is non.ishronized work. Reload the device. If this does not establish the work of two devices (phone and headset), you will need a rollback of settings.
  • Do not save and purchase used headphones. It is not known what kind of damage to the device was inflicted. Regular falls or a weak battery can seriously violate their performance.
  • Do not connect a lot of devices to the smartphone at once. Simultaneous conjugation will lead to problems in their work. If several devices are saved in the Bluetooth settings, at the time of connecting the headset they should be turned off. And it is better to remove.
  • If the sound is heard in one “ear” when connecting, connect the headset to another gadget and check.
  • If the sound disappears in one insert, check the sound tinctures on the smartphone. Often it is not reproduced simply due to incorrectly established configurations.
  • When using a wireless headset, it is important to check the maximum work distance Bluetooth. If you keep the headphones in a larger interval of meters, there may be a problem with the reproduction of the audio signal.

Simple life hacks often get rid of many problems that arose when using wireless headphones.

Basic rules for using TWS set

  • Do not drop. The fall in the liner leads to internal damage. They cannot be eliminated by rebooting the device or resetting of settings. The help of the service center will be required. The device must be treated carefully. Store in the case, operate carefully, avoid mechanical exposure.
  • Do not wet. A few models of wireless sets are equipped with moisture protection. Should not be used in the shower and wear it in the rainy help. Moisture will lead not only to the lack of sound in one “ear”, but also to a complete failure.
  • Carefully store. Wireless headphones are included with a case or case. You should not store inserts on the shelf, on the floor and in other places where they can be polluted. Dust and fine garbage can score the channels of headphones. This will lead to the impossibility of playing sounds. Store the device strictly in the case!

Repeated conjugation with a smartphone

I have the first connection of the headset always passes without problems: the phone instantly “sees” the device and signals the successful conjugation. Whether the case is second and subsequent, when the conjugation of the devices must be separately confirmed.

If you do not use special applications (I talk about them just below), then do the following:

Such a restriction is made so that the headset does not connect to all possible sources around.

Bluetooth headphones are not turned on

The smaller of the evils, why the wireless Bluetooth headphones are not included: they are discharged. What to do if the wireless Bluetooth headphones are charged, but are not included: to look for the reasons for technical malfunctions, to determine which you will have to contact the service or workshop for diagnosis and repair.

Sometimes I had a problem: Bluetooth headphones are connected, but no sound. First of all, it is worth checking whether the “Sound multimedia” profile is selected in the settings of the connected device. The choice of this profile means that the wireless headset will be used to sound all smartphone applications.

  • If the profile is chosen, but there is no sound anyway, then a short.term failure may occur. In this case, the reboot of the smartphone will help.
  • If the reboot did not help, then the time of decisive measures comes: a complete rollback of the system and flashing.

The first method corrects most software bugs, but deleys all user data. Therefore, you should first save the files, and then perform the action “Reset to factory settings”. The button usually hides along the way: Settings. restoration/reserve copy and reset. reset of settings.

Reviewing the smartphone saves not only software, but also from hardware failures. However, I do not recommend making it independently. After all, flashing is the effect on the electronic “brain” of the device. If something goes wrong during independent flashing, then you will have to return a smartphone or other device using a service center. And guarantees that the device will “revive” no.

And finally, I’ll tell you about the method of resolving problems with the lack of sound on Android devices without complex methods and dancing with tambourines. The Soundabout application helps the smartphone “see” the device; allows you to leave the sound transmission during the call through the headset, and turn on the voice transmission through the smartphone microphone and not only.

That’s all the reasons we wanted to tell you about! We hope that our article helped you solve the problem with non.working headphones.

No sound in Bluetooth headphones

Sometimes I had a problem: Bluetooth headphones are connected, but no sound. First of all, it is worth checking whether the “Sound multimedia” profile is selected in the settings of the connected device. The choice of this profile means that the wireless headset will be used to sound all smartphone applications.

  • If the profile is chosen, but there is no sound anyway, then a short.term failure may occur. In this case, the reboot of the smartphone will help.
  • If the reboot did not help, then the time of decisive measures comes: a complete rollback of the system and flashing.

The first method corrects most software bugs, but deleys all user data. Therefore, you should first save the files, and then perform the action “Reset to factory settings”. The button usually hides along the way: Settings. restoration/reserve copy and reset. reset of settings.

Reviewing the smartphone saves not only software, but also from hardware failures. However, I do not recommend making it independently. After all, flashing is the effect on the electronic “brain” of the device. If something goes wrong during independent flashing, then you will have to return a smartphone or other device using a service center. And guarantees that the device will “revive” no.

And finally, I’ll tell you about the method of resolving problems with the lack of sound on Android devices without complex methods and dancing with tambourines. The Soundabout application helps the smartphone “see” the device; allows you to leave the sound transmission during the call through the headset, and turn on the voice transmission through the smartphone microphone and not only.

That’s all the reasons we wanted to tell you about! We hope that our article helped you solve the problem with non.working headphones.

Why does the phone not see Bluetooth headphones

When you connect the headphones to the smartphone or to another Bluetooth device, you may encounter the fact that it does not connect. And although Bluetooth technology is universal, it often happens that users cannot configure the device correctly. There are several reasons for this. First of all, it is the level of battery charge. Since wireless headphones work autonomously, they have their own battery. If it is discharged, the connection may not happen.

Despite the fact that the process of connecting headphones in almost all cases is quite simple, some important details can be missed. There may also be a mobile device without proper charge. And it often happens that wireless headphones have already been associated with other devices. And the device will not see them, since there is no radio communications. The devices may include different modes that prevent connection.

Frequent problems with headphones

There are often complaints on the forums, they say, the JBL headphone does not reproduce music or other problems arise in work. The main malfunctions faced by users should include:

  • The charging wire is difficult to insert;
  • when calling, the sound bugs;
  • The headset does not work after connection;
  • The microphone functions poorly during the call;
  • no sound;
  • There is no pairing with a smartphone;
  • quiet work of the right / left “ear”;
  • fails to connect via Bluetooth and T. D.

There are many possible faults, but the most common when the JBL wireless headphone does not work. In such circumstances, the most questions arise and most often you even have to contact the service center.

Bluetooth connected but no sound Fix

Causes and ways of solving

Immediately note that the reasons why the JBL wireless and wire headphones do not work. In order to avoid confusion, consider each of the situations separately.

Wired

Despite the popularity of Bluetooth headset, wired JBL headphones are in great demand. Their advantages include higher sound quality and relatively low price and reliability. But there are situations when such devices also fail. For example, the sound in JBL headphones does not work, or they are not turned on at all. Consider the main reasons and ways to solve them.

Mechanical malfunction

The most common situation is when the problem is related to mechanical breakdown. Pay attention to the following points:

  • Check the quality of the contact at the site of the connector soldering. Because of this, both channels or only one often do not work. Damaged contacts can be solder or simply change the plug. The main thing is to choose a device with the same rolling.
  • Inspect the cable for cliffs. One of the reasons why the JBL wired headphones do not work is wire damage. This happens with a strong tension or a sharp jerk. If the conductor was damaged inside, it is difficult to identify, because the isolation remains the whole. If there is such a problem, you often have to nickname contacts or contact the service center.
  • Make sure the integrity of one liner. The common reason why the JBL headphone stopped working. its mechanical damage. This can happen due to strong influence, moisture, etc. D. Just replace it.

Other reasons

All other explanations why the wired headphones of JBL do not work, can be attributed to insignificant. This group includes:

Sesh True Wireless Earbuds | Troubleshoot Pairing | Skullcandy

  • Poor contact due to the presence of garbage / dust in the connector or accidental pulling.
  • Problems with the player, for example, drying the application or low quality of the Internet (when transmitting data).
  • Incorrect sound settings (smartphone, computer).

Wireless

A more common situation when JBL wireless headphones stopped working. The problem can be caused by several factors. the smartphone / PC cannot determine the gadget, there is no connection via Bluetooth, etc. D. Below we consider the main reasons why the JBL devices do not work, and what to do with it.

No mating with a smartphone

To use headphones, you need to connect them to any device. For example, when connecting to the phone, you need to enter the Bluetooth settings, turn on the “blue tooth”, and then select the desired headset in the list of available devices. If the device was previously associated, but the Bluetooth headphone JBL does not work again, try to cancel the conjugation, and then connect again.

Low charge of battery

Another reason why the JBL wireless devices do not work. the battery discharge. In this case, check the level of charge level, headset or laptop. If we are talking about a smartphone or laptop, there may be a transition to an energy-saving mode due to a low level of battery.

Long distance or interference

The common reason why Bluetooth do not work JBL headphones is a large distance between the transmitting device and the set. Also an explanation of problems may be interference. In particular, the Bluetooth coating area is up to 10 meters in a straight line without additional obstacles. The presence of walls, doors, trees or other barriers leads to a decrease in this distance. For old versions, an obstacle may even be the body of the owner. The source of interference is the microwave, router and other equipment at home.

Problems with settings

JBL headphones often do not work with a laptop due to incorrect settings. In particular, check the presence of the Bluetooth icon in the lower tria on the right side, turn it on and update the software, if necessary.

In the case of a smartphone, note that the flight mode is not turned on, in which wireless networks do not work and are disconnected. In addition, it is necessary to enter the settings and the “Sound” section, and there, in the point “Source Source”, activate the signal transmission.

Temporary malfunctions

If JBL headphones do not work on a laptop or phone, you can try to reset the settings. First, do work on the headset. Depending on the model, approaches may differ. Most often, it is enough to press and hold the on / off or increase / decrease the volume button for a long time. In the situation with a smartphone, it may also be required to reset the factory settings through the corresponding menu item.

Susynchronization

In a situation where one headphone does not work, there may be a loss of synchronization. To eliminate the problem, do the following:

  • Disconnect from the phone.
  • Put the headset in the case.
  • Press the button on the case (if any).
  • Get devices again and wait for synchronization.

A similar problem can occur with frequent use of only one gadget.

Mechanical malfunction

serious damage to the device cannot be ruled out. In this case, you need to know how to fix JBL wireless headphones and diagnose them. If the devices do not work, and there is no experience of independent repair, contact the service center.

There are other reasons why malfunctions in the work are possible-an unstable connection, contamination of liners, incorrect connection, etc. D. When solving the problem, it is necessary to proceed from the circumstances and not rush with the conclusions.

Knowing why JBL headphones do not work, you can diagnose the problem and fix it on your own. In the Комментарии и мнения владельцев, tell us which of the methods helped you, and what else can be done to restore the working capacity of the device.

Identification of the cause of the malfunction

Important. To cope with the problem of lack of sound in wireless headphones, it is necessary to first determine the source of the malfunction.

The cause of the sound failure may be the headset itself. To verify or refute this assumption. Check how the “ears” will work by connecting to another smartphone, tablet, laptop or Smart TV with Bluetooth support. If there is a sound, then the device is guilty in the designated problem, in the conjugation of which there is a sound failure. There is still no sound-a “ears” are source of trouble, and in order to eliminate the problem, you need to carefully look at them.

How to eliminate the problem

After detecting source of problem with sound in wireless headphones, you can proceed to eliminate the failure. The owner of the headset can perform a number of simple manipulations independently, acting according to the instructions attached to the device.

Possible malfunctions Removal paths
Clogging of the head of the head of the ear sulfur Cleaning using the tools recommended by the manufacturer
Incorrect installation or low battery charge. Deformation of the nutrition element Checking polarity, recharging or replacing batteries in headphones
The headset was recorded incorrectly Automatically included headphones should be placed according to the instructions
Unstable conjugation of devices Reloading and re.synchronization of the device via Bluetooth
The smartphone/tablet is incorrectly configured The device should have an active parameter for the resolution of sound transmission through headphones

Clogging gray

Inspect the surfaces of the speakers of Bluetooth headphones. Blocks affect the sound quality: audibility is weak or absent. If you can see the pollution of the ear sulfur, carefully remove with improvised means.

For the cleaning procedure you will need a needle, cotton sticks, hydrogen peroxide or chlorhexidine. Act in the following sequence:

  • From the holes on the body of each headphone, carefully remove the dirt with a needle.
  • Wipe the surface with a cotton swab moistened with a prepared tool.
  • Rinse all removable details (nets, lids, hen of liners).
  • You can replace a foam filter in the headphones if it is provided in the design.
  • Use alcohol to clean the internal surfaces.
  • Before use, dry the headset.

The battery is incorrectly placed

The fault that the sound does not go, there may be a power source of Bluetooth headphones. Check the following points:

  • The correctness of the installation of the battery. Polarity should be observed strictly according to the instructions.
  • Battery charge level. Perhaps the gadget needs to be recharged. On some models, the indicator or sound signal of the charging device signals the need for charging.
  • If the deformation of the battery is noticed or it is very quickly discharged, replace the power source.

The headset is placed incorrectly

If the wireless headphones are associated with the phone, but there is no sound, check the correctness of fixing the ear liners. If the “ears” are marked with symbols “r” and “l”, it is important to put on the elements of the headphones in accordance with the designation. There are models with an overhead arc worn on the head or neck. Follow the instructions for fixing the Bluetooth headset.

The headset was incorrectly connected

If Bluetooth is activated on the phone and headphones, the devices are synchronized, but there is no sound production, try to conduct a second connection. Step.by.step actions are as follows:

  • Bluetooth works steadily within a radius of 10-15 meters. Make sure that the distance between the gadgets fits into this range, and there are no interference from working near electrical appliances.
  • Search for devices. The system will reflect the list of devices found with which Bluetooth conjugation is possible. The list, devices are displayed by the name of the brand or in the form of digital marking. Click on the corresponding wireless headphones records.
  • Wait for the connection.
bluetooth, headphones, broke, down

Improper settings are set

On some models of smartphones or tablets, by default, a soundproof parameter can be involved through a built.in speaker. To use the external headset, you need to independently activate the sound transmission resolution parameter through headphones. Specify the procedure for setting in the instructions for the operation of the device.

Disconnecting hardware unloading A2DP

Council from the commentary of one of the users of our site: go to the developer settings (you need to slip 10 times by assembly number, for Samsung users, find this: settings. phone information. Information about software), then in the settings find the item “Disable the floor unloading of the Bluetooth A2DP profile” and activate the option.

Other fault options

Circumstances with the lack of sound in Bluetooth. headphones can be others:

  • Incompatibility of Bluetooth adapters on smartphone and headphones.
  • Internal violations of the integrity of microcircuits as a result of frequent falls.
  • With a long storage of a headset with an inserted battery, contacts of contacts are possible. If you do not plan to use the “ears” for a long time, remove the battery.
  • Moisture getting into the device leads to failure. Observe precautions, pay attention to the degree of moisture resistance of the headset.
  • Weather conditions affect the work of Bluetooth. In the cold or in severe heat, failures are logical.

Simple manipulations do not always help to cope with the problems of lack of sound in Bluetooth. headphones.

Important. Regarding complex breakdowns for advice, you should contact a specialized workshop.

Important tips

Finally, we will give advice for two specific most popular brands of mobile devices: iPhone and Xiaomi.

For iPhone

If your iPhone does not see the headphones via Bluetooth, then the procedure for creating a pair between the device and the iPhone will be as follows:

  • In the iPhone settings, check whether the function needs is turned on. If it does not manage to activate this function or a rotating gear is displayed, restarting the device will help.

If you do not work out a couple, perhaps the reason is the incompatibility of the iPhone and the headset or in the technical malfunction of any device. We can get accurate information at the Apple service center.

For Xiaomi

But what if you have Xiaomi, and he does not see Bluetooth headphones, you need to take into account some points that we will talk about below.

The nuance that needs to be remembered by connecting the headset to the Xiaomi phone. it is not enough to enable the detection of wireless devices. When connecting such gadgets, be sure to search for devices on a smartphone and select the connected device.

Sometimes the phone stops seeing the headset after updating the firmware. In this case, the rollback to the old version or installation of a new firmware “from scratch” will help. It is better to entrust the firmware update to the specialists of the service center, in order to avoid errors and new problems in the work of a smartphone and connected gadgets.

bluetooth, headphones, broke, down

Another reason why Xiaomi does not see the device, at first glance it may seem ridiculous.

  • Dust or small garbage can accumulate in the AUX connector, because of which the smartphone will go into the headset mode and will not allow you to connect a wireless gadget.
  • In this case, turn off the smartphone and try to carefully clean the AUX connector with a needle.

Here are all the main solutions to the problems of connecting wireless devices to the smartphone. I hope this article helped you solve the problem!

The phone does not see Bluetooth headphones: 10 Комментарии и мнения владельцев

I have headphones Platronics BackBeat Fit3150. The smartphone does not see the Bluetooth headset signal. BlacView BV9100 smartphone model. What to do?

bluetooth, headphones, broke, down

Thank you so much. From the first council everything worked.

Hello. I have Bluetooth headphones from Bentley Auto. Phones do not see them. I tried differently. What is it connected with

Today I took the Bluetooth headphone BL-03 the previous headphone was the same, I just deleted the connection with the previous one, I started searching for the new smartphone first, I couldn’t succeed, I took it again from the list of connected devices, I started a new search, but immediately lost and immediately lost and immediately lost everything is no longer a headphone, the headphone is charged on the Vivo Y 12 S smartphone

Thanks! It turns out 15 seconds to hold it

Good afternoon. The first phone ZTE is clearly visible Sony headphones. I broke the phone, bought exactly one, but he does not find these headphones. Please tell me what to do? Thanks in advance.

THANK YOU SO MUCH! 15 seconds helped, God I have been tormented for 2 weeks!))))) I thought to go buy new ones)))