Asus Zenfone 5 Does Not See Computer

Via a USB connection, data stored on a smartphone can be transferred to a PC or music can be transferred from a PC to a new mobile phone. But what if the connection between the two devices does not work and the computer does not see the Android phone via USB. What you can do to make your computer recognize your smartphone, you will find out now.

Asus Zenfone 5 Does Not See Computer

If the phone is connected via USB, then the problem is probably related to the connection itself. So first try the following:

  1. Many problems connecting the smartphone and computer can be resolved by restarting the smartphone. However, this ensures that both devices will not be connected to each other during this time.
  2. In addition, when you restart the computer, connection problems sometimes occur. Again, you must make sure that both devices are not connected to each other during this time.
  3. Check if there is a USB cable and a USB port on the PC. For example, connect another device via USB to a PC, try a different cable and other USB ports on the computer.
  4. If you have such an opportunity, the smartphone connects to another PC or laptop. If the phone is recognized here, the problem is with the PC.

If you connect the phone to a PC and the computer sees it, but the device does not appear in Explorer or appears blank, try the following solutions:

  1. For data on the smartphone to be displayed on the PC, the phone’s lock screen must be unlocked.
  2. Often, it also helps to change the memory of the connected smartphone. To do this, drag the notification bar down and tap the “Connected as a multimedia device“. The USB options for the connection are now displayed. Click “Camera (PTP)“, and then “Media Device (MTP)“.
  3. For Samsung devices, there is a special approach. If the phone is not recognized, set the volume slider from “No sound to loud“. Some users have reported that this helps.

When you connect the smartphone to the computer, the drivers load automatically for Windows. If the automatic download or the drivers themselves do not work properly, the drivers are deleted from the PC. To do this, you invoke the system overview using the key combination Winr or in the “Start” menu, select the “Run“. In the window that appears, enter devmgmt.msc and click “OK.”

The link is located on the left side of the open window. Now use the menu “View“In Device Manager to display”Hidden devices“. Now scroll down, open the “USB controller»And search for your device’s input. Right-click on the device, and then click “Delete“.

If you have an Android smartphone that does not support automatically loaded drivers, delete them as described above. Then download USB drivers for free Universal Android (following the link This is a driver package for Android on a computer that includes drivers for almost any Android smartphone.

If the phone is still not detected by the computer, despite all efforts, a device defect may occur. This is the case for repair technicians.