Apps don’t work on my Samsung TV


Wink’s technical support responds quickly enough to all kinds of hardware-related incidents. But not everything is so simple. often you have to work with third-party vendors who are not very willing to drop everything and start helping the developers of some kind of applications for their TVs. The main article about Wink is here. There you can also see the list of supported devices (including those on the Tizen platform). It should be borne in mind that Samsung releases software updates only for TVs no older than three years, and this is a wake-up call for owners of old TVs.

The problem may be not only in the application, but also in the unstable Internet connection or in the hardware of the TV. And the latter is not uncommon. Fortunately, qualified service centers can be easily distinguished from unsightly fly-by-night businesses. Good SCs always have almost all spare parts available and their specialists can and are able to carry out complex technical repairs of the matrix, eliminate problems with sound, color rendering and TV power supply. A complete list can be viewed here. TVs

Error “Player error not supported format

This error has another version. player error not supported operation. It occurs when watching 4K content or even on HD channels, mainly on TV models of 2020 (they have the letter T or TU). Wait for the application update. the problem is still being solved by the developers

Service “View Control” does not work

On some “old” TVs, due to the lack of updates from the manufacturer, the service stops working. We wrote at the beginning that Samsung is extremely reluctant to support its older models. Remember what we wrote at the beginning of the article about updates? This is it. What else can be:

  • Re-authorize via Multiscreen (section “Mine” in the application). To prevent the binding from flying off, when you finish viewing, go to the main menu of the application. It is also recommended to turn off the TV from the remote control.
  • If you live, then these are regional restrictions of copyright holders specifically for viewing from the application. Here Rostelecom really has nothing to do with it. you will have to buy a set-top box if this service is so necessary.

Picture and sound out of sync

After updating the application to version 5.21.4, many Wink users started having problems with sound and images. the picture freezes, but the sound continues to play or rewinds, and no buffering is observed. The problem of such jumps and fills lies in the incorrect processing of the video content stream. As far as we know, the problem should be fixed soon. Stay tuned for app updates

apps, work, samsung

Image freezes (“An error occurred while loading data”)

There is a constant freeze of the picture, which then hangs down automatically, or rewinds back (repeats) or shows segments. First, check the speed by opening the page on the TV. It will show your current speed. it must be at least 25 Mbps. If the speed matches, then update the application. This situation is observed on versions 5.21.4 and 5.25.0.


How the Cossacks set up Smart TV


To choose the best way to solve the problem, it is necessary to diagnose all external connection errors of the application. The most common reasons for YouTube not working on a Samsung TV are:

  • updating and changing the standards of the service itself;
  • system errors;
  • technical failure on the side of the site;
  • termination of support for this TV model;
  • uninstalling the program.

The application can be restored. This is done in two ways: by updating the TV’s firmware or by installing a new version of YouTube. Sometimes errors occur due to technical work on the service. In this case, the program will work on its own after a while.

Important! Models released before 2012 are not compatible with this app. In such cases, it may be necessary to install additional equipment.

Problem type

The way to fix the program depends a lot on the type of problem you are experiencing. You can choose recovery options only after determining the root cause of the service disruption. You can carry out the initial diagnostics yourself, without the help of a wizard.

Does not turn on

If YouTube Samsung stops showing, you need to check your internet connection. Sometimes the service is suspended due to a technical failure on the side of the site. In this case, you need to reboot the system and reinstall the application.

Installation instructions for the new version.

  • Select the section “My Applications” in the main menu of Google Play.
  • Find YouTube in the list and select the item to uninstall the program.
  • Confirm the action on the remote control.
  • After uninstalling the old version, you need to install the new one. To do this, select it in the search bar. After that, find your TV model in the list and click on the “Update” button.

Does not open

Sometimes a problem with the operation of the service occurs due to an overload of the processor or memory of the Smart TV. If there is no YouTube, although it worked before, you need to turn the TV off and on again.

Another common reason for an application to disappear is the presence of viruses. If YouTube is missing, check your internet connection speed. Most often, site failures depend precisely on the signal level.

No download

If the reason for the lack of downloading the program is due to the software operation, you can restore the factory settings of the TV. The update procedure can restore the correct operation of not only YouTube, but also other applications.

apps, work, samsung


The main reason that the program does not start is the lack of Internet access. If the firmware update does not help, then you need to contact the service center.

Sometimes the TV model does not support installing the app. In this case, you can use the built-in browser to monitor the popular application. It is important to remember that for YouTube to work correctly, the browser must play Flash and HTML5.

Why YouTube won’t work on Samsung TV and how to fix?

YouTube is a one-stop video viewing service. Due to its wide range of possibilities, the site is very popular with spectators of all ages. Modern Samsung TVs automatically connect to the Internet and open access to this program. However, in some cases, the application stops working. There are several simple ways to restore it to work.

What to do if YouTube is gone?

The reason that video hosting disappeared from the TV is most likely the end of support for devices released before 2012. And also YouTube may simply disappear from the taskbar, and it will be impossible to return it. In order to continue using the application, you need to download the unofficial version.

This can be done as follows:

  • download an analogue program YouTube to your computer;
  • the application must be unzipped and saved on a USB flash drive in a folder named YouTube;
  • insert the USB flash drive into the USB connector on the TV, after disconnecting it;
  • turn on TV and go to the Smart Hub section;
  • the YouTube widget will be highlighted in the list of available programs.

Apps On Samsung TV Not Working / Hardboot Samsung TV

Another way to watch YouTube is through the dedicated Samsung Video TV Cast app. You will also need a phone or tablet. Video TV Cast for TV must first be downloaded from Samsung Apps. Then, from your phone or tablet, you need to go to the Play Market and find the Video TV Cast Samsung TV-HD Movie Streaming program. After installation, a window will be displayed on the phone where you need to accept the conditions and click on the checkmark. To pair devices, the following series of actions are performed:

  • in the application on the smartphone, open item 2 and write down the IP address;
  • after starting the application, the line Enter IP address will appear on the TV, where you need to enter numbers;
  • after entering the address on the phone, press “OK”;
  • if the connection is successful, the blue icon will change to red;
  • on the phone in the search term line enter YouTube and click “Go”;
  • on the YouTube portal, enter your username and password for your account;
  • choose any video;
  • a link will appear at the bottom of the screen, on which you need to click;
  • the video will appear on the TV screen.

If your TV has a browser, then recovering your YouTube view is pretty easy. You need to set the name of the video hosting in the browser line and follow the link. If necessary, enter your username and password. and you can enjoy watching videos.

There are several other ways to watch YouTube. This requires a phone or computer. Before working with devices, you need to make sure that both devices are connected to the same network. Next, there are several steps to follow.

  • Launch the application on the phone or on the computer open YouTube in the Google Chrome browser.
  • If there is a TV receiver model name in the network, the key will appear. You need to click on it and select a TV receiver.
  • The video will appear on the big screen. At the same time, you can manage content from your phone or computer.

Is not downloading

The causes of malfunctions can be:

  • application error;
  • technical failure of the service;
  • changes in video signal delivery;
  • incompatibility with TV model.

How to Fix Samsung Smart TV Apps Not Loading || Samsung TV Apps Not Working

Replay errors

Reasons YouTube isn’t showing

If YouTube is not working on your Samsung Smart TV, then there is no need to panic. To troubleshoot problems, you must first use a simple method. You need to uninstall the application and install it again. The algorithm of actions is as follows:

  • go to the Play Market and select YouTube in the “My Applications” catalog;
  • click on the icon and press the “Delete” key;
  • after uninstalling, you must click the “Update” button.

Then you need to launch the application. If the application refuses to play the video after the update, you must download the YouTube TV utility in APK format. In the future, video viewing will be carried out through this program.

And also for Samsung Smart TVs there is another program for viewing video hosting. To do this, you need to activate YouTube Activate in the TV settings:

  • open the TV and YouTube settings at the same time;
  • select the “Link devices” item;
  • enter the code;
  • in the YouTube settings, select the “Connected TVs” section and re-enter the activation code in the “New TV” line;
  • to confirm the actions, press the “Add” button.

If the application still does not load or gives an error, you need to clear the cache:

  • open the Home section on the TV;
  • in the settings, click on the “Applications” item and select YouTube from the list;
  • click on the item “Data cleaning” and confirm with the “OK” button.

The reason for the malfunction may be that the program was previously disabled. To start YouTube, click the “Enable” button and confirm the actions with the “OK” button.

Once enabled, you can see how the YouTube widget has changed. As a rule, such manipulations are enough to eliminate problems.

As a last resort, you need to reset your TV. Steps for Samsung Smart TV:

  • select the “Support” item in the menu;
  • a window will open where you need to click on the line “Reset settings”;
  • the TV will ask for a code, by default the security code is 0000;
  • after entering the code, confirm the actions by clicking “OK”.

Then you need to turn off the TV receiver from the network, then turn it on after a few minutes. often than not, resetting the settings to zero helps solve YouTube problems.

Causes of malfunctions

Perhaps every user has encountered this problem. It is worth considering several types of problems, trying to identify possible causes.

Why YouTube doesn’t work on Samsung Smart TV and how to fix it?

YouTube has become an integral part of the lives of many users. Video hosting allows you to watch various videos, cartoons, films and series. Modern Samsung Smart TVs already have a built-in program. But what if YouTube stopped working? The causes of possible problems and how to fix and configure the platform will be discussed later in the article.

How to set up the app?

Setting up the app on Samsung Smart TVs is easy. If for some reason the application is not included in the “stuffing” of the TV receiver, you need to download it. Installation and configuration procedure:

After installation, the application will appear in the list of available programs. To start, you need to click on the YouTube widget and enter your username and password to enter. Then you can watch your favorite videos.

how to fix crashing app or app not working on any smart tv

apps, work, samsung

Thus, all YouTube problems can be fixed in various ways. Even if the program has disappeared from the available applications, you can restore access through third-party tricks. If you follow the correct algorithm of actions, then even a novice user can set up YouTube.

See below for what to do if the YouTube app doesn’t work on your TV.

Resetting Smart-TV network settings

If fiddling with the settings doesn’t help, you can always try resetting them. This option is available on all Samsung Smart TVs. Let’s take a look at the procedure for rebooting Samsung H series Smart TVs:

  • Open the menu, then go to the Support tab.
  • In the list provided, find and open the “Self-diagnosis” section.
  • In the next window, select the “Reset” function.
  • To reset the settings, you must enter a 4-digit PIN. If the PIN code has not been changed by the user, enter here “0000” (on Samsung TVs of other series, the PIN code may differ. see the documentation or on the manufacturer’s website for information).
  • If the PIN was entered correctly, a dialog box appears. Select Yes to confirm restarting the TV.

After the last step, the TV turns off momentarily and then turns back on. If the Internet does not work automatically, try setting it up again using one of the instructions above.

Reset your TV

A reset will return the TV to its factory state and clear all errors.

Make sure the TV is certified for Russia before resetting. Look at the manufacturer’s label of the TV, the model code of the certified technician should have the end of the XRU model code and the EAC mark.

If the model is not for Russia, after resetting, Smart Hub may lock up.

After reset, try running the app.

If the application works, then everything is in order with the TV, use it further. If the app doesn’t work, go to the next recommendation.

Firmware upgrade

It makes sense to check for a newer firmware in which the problem with the application has already been fixed.

  • Go to the “Settings” of the TV.
  • We select the item “Support”.
  • We choose the option “Update now”.
  • If we managed to find a new firmware, we confirm its installation with the “Yes” button.

If the TV could not find the firmware, it is better to skip this item. We can try to install firmware from third-party developers, but this is risky.

Reset Smart Hub

Resetting Smart Hub settings removes all downloaded apps and reinstalls the factory ones. A reset deletes all application data and settings, and with them errors.

Make sure your TV is certified for Russia before resetting Smart Hub. Look at the manufacturer’s label of the TV, the model code of the certified technician should have the end of the XRU model code and the EAC mark.

If the model is not for Russia, after resetting, Smart Hub may lock up.

Enter TV PIN (default 0000).

After the reset, exit the menu. Go to the main screen, select the “APPS” panel. A new window will appear with information about the initial setup, click “OK”.

Sign in to your Samsung account or click Skip.

Select the applications you want to install and click “Finish”.

After reset, try running the app.

Make sure all preinstalled applications have loaded before launching applications. Their icons should not be highlighted in a dark color.

The download speed of the application depends on the speed of the Internet connection.

If the application works, then everything is in order with the TV, use it further. If the app doesn’t work, go to the next recommendation.

What to do if Smart Hub doesn’t work?

Programs in Smart Hub do not always work without problems. Sometimes the window is not displayed at all or after pressing the Smart button a black screen appears. If you encounter these problems, the instructions below are for you.

What to do if the Smart Hub app is not working

Programs in the Smart Hub do not always run smoothly. Sometimes the window does not appear at all or a black screen appears when the Smart button is pressed. If you encounter these problems, the following instructions are for you.

Reinstall the broken app

You can reinstall the application only on TVs J, K, M, N, Q, LS (2015. 2018 release) on OS Tizen. If you have a different TV, skip to the next recommendation.

Go to the “APPS” application panel and select it with the central button of the remote control.

Among the installed applications, select the one that does not work.

Press and hold the center button of the remote control (or press the “Tools” button) until an additional menu appears.

Wait for the reinstallation to complete. Time depends on internet speed.

After reinstalling, try running the app.

If the application works, then everything is in order with the TV, use it further. If the app doesn’t work, go to the next recommendation.

Reset your TV

A reset will return the TV to its factory default state and clear any errors.

Make sure the TV is certified for Russia before restarting. Look at the manufacturer’s label of the TV, the model code of the certified equipment should have the model code end XRU and the EAC mark.

If the model is not for Russia, the Smart Hub device may lock up after a reset.